CSS - SAA Employees Survey -

CSS - SAA Employees Survey: View Response #12

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Your Occupation

Date of Travel

Flight #

Class of Travel and Seat #

Duty Travel Booking Process

Please provide us with reasons for your selected response.

How would you rate your experience at Check-in at the Airport

Do you have more feedback for the Check-In Team?

How would you rate the Boarding and Departure service?

Was your departure on time?

If delayed, were you kept informed?

Please provide additional comments, if any:

Inflight Service: Cabin Crew

Additional Comments:

Inflight Service: Food and Beverage

Any advice or recommendation for improvement?

Arrival & Baggage Services

Is there anything else you would like to share with us concerning your travel experience?

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Manager

11/20/2015

332

economy - 69K

getting duty travel approved and getting e-ticket is never a seemless processs. Our co-ordinator continuously has to call and follow up where the hold up is for the approval on SAP. this results in late confirmation of duty travel e-ticket and hotels etc. sometimes the hold up is at the travel office where one has to continuously follow up for confirmations

	Poor		Average		Good
	1	2	3	4	5

How would you rate the Check-in service?
Waiting time at Check-in:
Grooming standards of Check-in personnel:
Friendliness and Professionalism at Check-in:
Staff Efficiency during Check-in:

today was a good day as i had been put on standby earlier and got to the counter once flight was closed - this was in CPT

	Poor		Average		Good
	1	2	3	4	5

Boarding information (signage)
Boarding announcements
Grooming standards of the gate personnel
Friendliness and Professionalism
Boarding efficiency
Priority Boarding
Your overall Boarding and Departure experience

flight was delayed due to late arrival of aircraft, didnt hear any announcement been made in this regards

	Poor		Average		Good
	1	2	3	4	5	N/A

Friendliness of our Cabin Crew
Grooming standards of Cabin Crew
Communication Skills
Helpfulness
The night service provided by the Crew (where applicable)
The cleanliness of the toilets and cabin
The overall service quality standards of our Cabin Crew

when we boarded staff were in galley chatting aft of aircraft - 2 guys. on decent there was a group of chinese travellers who continued to use their tablets (3 of them) until we parked at OR Tambo. the crew did not come back to ask them to switch off and they did not switch off as they obviously did not understand the announcement - i did bring this to the purser attention on disembarking

	Poor		Average		Good
	1	2	3	4	5

The Beverage Selection
The menu options and availability
The presentation of the meals
The overall food and beverage service system

i do not enjoy the sandwich option but that is my personal preference

	Poor		Average		Good
	1	2	3	4	5	N/A

Staff presence at the exit doors
Staff assistance
Baggage delivery times

How satisfied were you with the Approval process?

How satisfied were you with the travel confirmation process?

How efficient were the Travel Office personnel?

was good