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CSS - SAA Employees Survey: View Response #17

Quick Launch

Your Occupation

Non-Management Employee

Date of Travel


Flight #


Class of Travel and Seat #

j class 6d

Duty Travel Booking Process

  Poor Average Good
How satisfied were you with the Approval process? 
How satisfied were you with the travel confirmation process? 
How efficient were the Travel Office personnel? 

Please provide us with reasons for your selected response.

well its impossible to get a confirmation unless you a pilot even though i have almost 20 years service. you are always waitlisted despite seets being open.

How would you rate your experience at Check-in at the Airport

  Poor Average Good
How would you rate the Check-in service? 
Waiting time at Check-in: 
Grooming standards of Check-in personnel: 
Friendliness and Professionalism at Check-in: 
Staff Efficiency during Check-in: 

Do you have more feedback for the Check-In Team?

there was a flight that had only 2 people booked for j class and y class was not fully booked but instesd of checking me in the check in staff made me wait for 3 hours only to load me on the flight where my entire family were seperated and the next flight is open. it seams check in staff are on a power tripand not willing to help. the policies that you ave are most discrimitory in that flight deck crew get checked in or if you know people you get checked in. the staff wait for the last possible minute load you and then you have to run with kids and bags through security to make the flight and if you get held up along the way and a minute late they offload you. Why cant you treat staff with dignity and respect.

How would you rate the Boarding and Departure service?

  Poor Average Good
Boarding information (signage) 
Boarding announcements 
Grooming standards of the gate personnel 
Friendliness and Professionalism 
Boarding efficiency 
Priority Boarding 
Your overall Boarding and Departure experience 

Was your departure on time?


If delayed, were you kept informed?


Please provide additional comments, if any:

gate staff are very unproffessional in jhb

Inflight Service: Cabin Crew

  Poor Average Good 
Friendliness of our Cabin Crew 
Grooming standards of Cabin Crew 
Communication Skills 
The night service provided by the Crew (where applicable) 
The cleanliness of the toilets and cabin 
The overall service quality standards of our Cabin Crew 

Additional Comments:

some of your cabin crew are stars value them

Inflight Service: Food and Beverage

  Poor Average Good
The Beverage Selection 
The menu options and availability 
The presentation of the meals 
The overall food and beverage service system 

Any advice or recommendation for improvement?

take a look at what you competition is serving

Arrival & Baggage Services

  Poor Average Good  
Staff presence at the exit doors 
Staff assistance 
Baggage delivery times 

Is there anything else you would like to share with us concerning your travel experience?

your staff are your greatest asset. passengers dont see ceo or managers they dont even see the pilots. treat all your staff equally with respect. stop uniform punishment if a staff member is unruly ban them for x amount of months or years universal punishment never worked. staff flying on holiday have probably save the whole year for the experiece dont make them suffer by letting them wait at check in counters for hours.

Thank you for taking time to complete this survey.

South African Airways Service Research Team


Created at 11/24/2015 6:09 AM by Mohamed Hoosen
Last modified at 11/24/2015 6:09 AM by Mohamed Hoosen