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CSS - SAA Employees Survey
View Response #2
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CSS - SAA Employees Survey
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View Response #2
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Your Occupation
Manager
Date of Travel
8/12/2015
Flight #
SA 0363
Class of Travel and Seat #
Economy
Duty Travel Booking Process
Poor
Average
Good
1
2
3
4
5
How satisfied were you with the Approval process?
How satisfied were you with the travel confirmation process?
How efficient were the Travel Office personnel?
Please provide us with reasons for your selected response.
There is too much red tape on the process. Being on standby while on duty travel is incomprehensible.
How would you rate your experience at Check-in at the Airport
Poor
Average
Good
1
2
3
4
5
How would you rate the Check-in service?
Waiting time at Check-in:
Grooming standards of Check-in personnel:
Friendliness and Professionalism at Check-in:
Staff Efficiency during Check-in:
Do you have more feedback for the Check-In Team?
The check in agents are not as friendly with us as their colleagues especially at OR Tambo.
How would you rate the Boarding and Departure service?
Poor
Average
Good
1
2
3
4
5
Boarding information (signage)
Boarding announcements
Grooming standards of the gate personnel
Friendliness and Professionalism
Boarding efficiency
Priority Boarding
Your overall Boarding and Departure experience
Was your departure on time?
YES
If delayed, were you kept informed?
N/A
Please provide additional comments, if any:
Boarding at OR Tambo and cape Town is not efficient because all passengers use the same entrance.
Inflight Service: Cabin Crew
Poor
Average
Good
1
2
3
4
5
N/A
Friendliness of our Cabin Crew
Grooming standards of Cabin Crew
Communication Skills
Helpfulness
The night service provided by the Crew (where applicable)
The cleanliness of the toilets and cabin
The overall service quality standards of our Cabin Crew
Additional Comments:
There is general insecurity in the organisation due instability at the top which leads to reduced commitment.
Inflight Service: Food and Beverage
Poor
Average
Good
1
2
3
4
5
The Beverage Selection
The menu options and availability
The presentation of the meals
The overall food and beverage service system
Any advice or recommendation for improvement?
There is room for improvement here.
Arrival & Baggage Services
Poor
Average
Good
1
2
3
4
5
N/A
Staff presence at the exit doors
Staff assistance
Baggage delivery times
Is there anything else you would like to share with us concerning your travel experience?
Approval can be quicker and we should be confirmed when on duty travel.
Thank you for taking time to complete this survey.
South African Airways Service Research Team
Created at 11/20/2015 12:01 PM by Zuko Mguzulwa
Last modified at 11/20/2015 12:01 PM by Zuko Mguzulwa