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CSS - SAA Employees Survey: View Response #20

Quick Launch

Your Occupation

Executive / HOD

Date of Travel


Flight #


Class of Travel and Seat #

Economy 14E

Duty Travel Booking Process

  Poor Average Good
How satisfied were you with the Approval process? 
How satisfied were you with the travel confirmation process? 
How efficient were the Travel Office personnel? 

Please provide us with reasons for your selected response.

The Duty Travel Office is exceptional in their attitude to their work, their efficiency in arranging the travel and their attitude to their customers - Excellent team!

How would you rate your experience at Check-in at the Airport

  Poor Average Good
How would you rate the Check-in service? 
Waiting time at Check-in: 
Grooming standards of Check-in personnel: 
Friendliness and Professionalism at Check-in: 
Staff Efficiency during Check-in: 

Do you have more feedback for the Check-In Team?

My feedback is for weekly flights from JNB-DUR

Overall staff are treated with distaste - although there are some great check-in agents, overall the experience is not pleasant. Eating at counters, taking cellphone calls and not even acknowledging customers has become a common trend

How would you rate the Boarding and Departure service?

  Poor Average Good
Boarding information (signage) 
Boarding announcements 
Grooming standards of the gate personnel 
Friendliness and Professionalism 
Boarding efficiency 
Priority Boarding 
Your overall Boarding and Departure experience 

Was your departure on time?


If delayed, were you kept informed?


Please provide additional comments, if any:


Inflight Service: Cabin Crew

  Poor Average Good 
Friendliness of our Cabin Crew 
Grooming standards of Cabin Crew 
Communication Skills 
The night service provided by the Crew (where applicable) 
The cleanliness of the toilets and cabin 
The overall service quality standards of our Cabin Crew 

Additional Comments:

on average across weekly flights service is great, overall service, professionalism and friendliness from crew is excellent.

Inflight Service: Food and Beverage

  Poor Average Good
The Beverage Selection 
The menu options and availability 
The presentation of the meals 
The overall food and beverage service system 

Any advice or recommendation for improvement?

Economy class food (snacks) are terrible - sweet biscuits with sweet fruit mixture.

Business class food is well presented

Arrival & Baggage Services

  Poor Average Good  
Staff presence at the exit doors 
Staff assistance 
Baggage delivery times 

Is there anything else you would like to share with us concerning your travel experience?


Thank you for taking time to complete this survey.

South African Airways Service Research Team


Created at 3/1/2016 1:45 PM by Lynn Walsh
Last modified at 3/1/2016 1:45 PM by Lynn Walsh