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CSS - SAA Employees Survey: View Response #5

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Your Occupation


Date of Travel


Flight #

SA 264, SA 265, LH2218, LH2217

Class of Travel and Seat #

Economy 57C, 52D, 2D, 2D

Duty Travel Booking Process

  Poor Average Good
How satisfied were you with the Approval process? 
How satisfied were you with the travel confirmation process? 
How efficient were the Travel Office personnel? 

Please provide us with reasons for your selected response.

It took some time to get appoval to go to the Airbus Digital Solutions Symposium.
Flying tickets was done quikly but only standby.

How would you rate your experience at Check-in at the Airport

  Poor Average Good
How would you rate the Check-in service? 
Waiting time at Check-in: 
Grooming standards of Check-in personnel: 
Friendliness and Professionalism at Check-in: 
Staff Efficiency during Check-in: 

Do you have more feedback for the Check-In Team?

Going from JNB to MUC took normal in standy card but got my seat when passengers started to get in the aircraft.
From MUC back to JNB I never know that I will get my seat card for the aircraft and was the last person to get into the aircraft and the close the doors - still open seats available.
From MUC to TLS and back no problems.

How would you rate the Boarding and Departure service?

  Poor Average Good
Boarding information (signage) 
Boarding announcements 
Grooming standards of the gate personnel 
Friendliness and Professionalism 
Boarding efficiency 
Priority Boarding 
Your overall Boarding and Departure experience 

Was your departure on time?


If delayed, were you kept informed?


Please provide additional comments, if any:

No delay.

Inflight Service: Cabin Crew

  Poor Average Good 
Friendliness of our Cabin Crew 
Grooming standards of Cabin Crew 
Communication Skills 
The night service provided by the Crew (where applicable) 
The cleanliness of the toilets and cabin 
The overall service quality standards of our Cabin Crew 

Additional Comments:

All was done well.

Inflight Service: Food and Beverage

  Poor Average Good
The Beverage Selection 
The menu options and availability 
The presentation of the meals 
The overall food and beverage service system 

Any advice or recommendation for improvement?

The food was nice!

Arrival & Baggage Services

  Poor Average Good  
Staff presence at the exit doors 
Staff assistance 
Baggage delivery times 

Is there anything else you would like to share with us concerning your travel experience?

At least I could arrance with the Capt Jordaan that I could get a jumpseat if the aircraft is full.

Thank you for taking time to complete this survey.

South African Airways Service Research Team


Created at 11/20/2015 12:54 PM by Kobus Pienaar
Last modified at 11/20/2015 12:54 PM by Kobus Pienaar