Skip Ribbon Commands
Skip to main content
Site ActionsUse SHIFT+ENTER to open the menu (new window).Open Menu Navigate Up
Sign In


CSS - SAA Employees Survey: View Response #9

Quick Launch

Your Occupation

Senior Manager

Date of Travel


Flight #


Class of Travel and Seat #

Y 35D

Duty Travel Booking Process

  Poor Average Good
How satisfied were you with the Approval process? 
How satisfied were you with the travel confirmation process? 
How efficient were the Travel Office personnel? 

Please provide us with reasons for your selected response.

The communication between SQ and SA was lengthy and took time.

How would you rate your experience at Check-in at the Airport

  Poor Average Good
How would you rate the Check-in service? 
Waiting time at Check-in: 
Grooming standards of Check-in personnel: 
Friendliness and Professionalism at Check-in: 
Staff Efficiency during Check-in: 

Do you have more feedback for the Check-In Team?

You do not provide a button that says N/A.  We checked in on line and went straight to the boarding gates!!!

How would you rate the Boarding and Departure service?

  Poor Average Good
Boarding information (signage) 
Boarding announcements 
Grooming standards of the gate personnel 
Friendliness and Professionalism 
Boarding efficiency 
Priority Boarding 
Your overall Boarding and Departure experience 

Was your departure on time?


If delayed, were you kept informed?


Please provide additional comments, if any:

Once again you do not provide a N/A button - we had no priority boarding

Inflight Service: Cabin Crew

  Poor Average Good 
Friendliness of our Cabin Crew 
Grooming standards of Cabin Crew 
Communication Skills 
The night service provided by the Crew (where applicable) 
The cleanliness of the toilets and cabin 
The overall service quality standards of our Cabin Crew 

Additional Comments:

This was a Singapore Airlines flights not an SAA flight.  Rephrase your "overall service quality standards of OUR Cabin Crew.  SAA cabin crew should go for lessons at Singapore about caring, professionalism, friendly, on duty all night etc....  THERE IS NO CAMPARISON. 

Inflight Service: Food and Beverage

  Poor Average Good
The Beverage Selection 
The menu options and availability 
The presentation of the meals 
The overall food and beverage service system 

Any advice or recommendation for improvement?

They are excellent!!

Arrival & Baggage Services

  Poor Average Good  
Staff presence at the exit doors 
Staff assistance 
Baggage delivery times 

Is there anything else you would like to share with us concerning your travel experience?

SAA is far behind on service levels.  One flight can be good, next one average, next one poor.  SQ IS EXCELLENT ALL THE TIME!!!

Thank you for taking time to complete this survey.

South African Airways Service Research Team


Created at 11/20/2015 2:20 PM by Adre Venter
Last modified at 11/20/2015 2:20 PM by Adre Venter