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Customer Service Survey: Respond to this Survey

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* indicates a required field
1. In your most recent Customer Service Recovery experience, how did you contact the representative?

1 = Telephone     2 = Email    3 = Flight Report
4 = Other *
     
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2. How long did you have to wait before speaking to a Representative via the Telephone?

1 = Immediately      2 = Within 3 Minutes      3 = 3 – 5 Minutes
4 = More than 10 Minutes *
    
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3. How long did it take to get the written correspondence resolved?

1 = Immediate Resolution      2 = Less Than A Day      
3 = Between 2 – 3 Days        4 = More Than A Week      
5 = The Problem Is Still Not Resolved
*
    
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4. How many times did you have to contact  the Customer Service Recovery Department before the concern was resolved?

1 = Once       2 = Twice        3 = Three Times
4 = More than 3 Times *
    
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5. Overall, how satisfied are you with the Customer Service Recovery interaction?

1 = Very Satisfied      2 = Somewhat Satisfied     3 = Neutral
4 = Somewhat Dissatisfied       5 = Very Dissatisfied *
    
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6. If you were less than totally satisfied, which element could you attribute this to?

1 = Untimely Resolution      2 = Restrictive Policy
3 = Customer Service Agent Attitude     4 = Compensation
5 = My specific concern was not resolved
*
    
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Thank you for your feedback. We sincerely appreciate your opinion and will take your input into consideration whilst providing products and services in the future.