FlySAA Lync 2013 Pilot Survey - Graphical Summary

FlySAA Lync 2013 Pilot Survey Graphical Summary

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1. Please enter the name of the department you work for?

Number Of Responses1 Percentage Of Responses(14%)

ITS

Number Of Responses1 Percentage Of Responses(14%)

North America Sales

Number Of Responses1 Percentage Of Responses(14%)

Commercial - Marketing - USA

Number Of Responses1 Percentage Of Responses(14%)

IT Operations

Number Of Responses1 Percentage Of Responses(14%)

ITS Telephony

Number Of Responses1 Percentage Of Responses(14%)

ITS OPS Desktop Services

Number Of Responses1 Percentage Of Responses(14%)

Total: 7

2. Indicate how useful each communications service is in helping you be effective in your role.

Extremely Useful

Not Very Useful

Don’t Know

(%)

1.Lync phone

N/A

(%)

2.Desk Phone

N/A

(%)

3.Presence Status and Availalability

N/A

(%)

4.Instant Messaging

N/A

(%)

5.Audio conferencing

N/A

(%)

6.Video conferencing

N/A

(%)

7.Content/Desktop sharing

N/A

(%)

8.Online or Web conferencing

N/A

Total: 9

3. Indicate how many times per day you use the following communications services:

Usage

Equals Or Greater Than 6

(%)

1.Lync phone

N/A

(%)

2.Desk Phone

N/A

(%)

3.Presence Status and Availalability

N/A

(%)

4.Instant Messaging

N/A

(%)

5.Audio conferencing

N/A

(%)

6.Video conferencing

N/A

(%)

7.Content/Desktop sharing

N/A

(%)

8.Online or Web conferencing

N/A

Total: 9

4. Indicate how many hours per week you spend using the following communications services:

Usage

Equals Or Greater Than 6

(%)

1.Lync phone

N/A

(%)

2.Desk Phone

N/A

(%)

3.Presence Status and Availalability

N/A

(%)

4.Instant Messaging

N/A

(%)

5.Audio conferencing

N/A

(%)

6.Video conferencing

N/A

(%)

7.Content/Desktop sharing

N/A

(%)

8.Online or Web conferencing

N/A

Total: 9

5. Indicate your level of agreement for each of the following statements. (IF UNFAMILIAR WITH LYNC MARK "N/A")

Extremely Useful

Somewhat Useful

Not Very Useful

(%)

1.I would find Lync useful in my job.

N/A

(%)

2.It would be easy for me to become skilled at using Lync.

N/A

(%)

3.People who are important to me think that I should use Lync.

N/A

(%)

4.In general, my organization has supported the use of Lync.

N/A

(%)

5.My organization has resources to help me with Lync.

N/A

(%)

6.I feel apprehensive about using Lync.

N/A

(%)

7.I plan to use Lync in the next month.

N/A

Total: 9

6. "How important are the following resources in helping you learn to use Lync for the first time?
(RATE ALL THAT APPLY, AND MARK THOSE THAT DO NOT “N/A”)"

Very Important

Somewhat Important

Not Very Important

(%)

1.Trial and error on my own

N/A

(%)

2.Assistance from other users

N/A

(%)

3.Printed training materials

N/A

(%)

4.Microsoft product support site, knowledge base, or community

N/A

(%)

5.Web resources or user communities

N/A

(%)

6.Assistance from my organization’s help desk

N/A

(%)

7.Classroom instructor led training

N/A

(%)

8.Online instructor led training

N/A

(%)

9.Email tips or newsletters

N/A

(%)

10.Other (please specify):

N/A

Total: 9

7. Indicate your overall level of satisfaction with Lync. (IF UNFAMILIAR WITH LYNC MARK "N/A")

Very Satisfied

Somewhat Satisfied

Somewhat Dissatisfied

(%)

Indicate your overall level of satisfaction with Lync.

N/A

Total: 9

8. Indicate how skilled you are at performing the following tasks by using Lync and if there are one or more tasks that you would like to learn more about.

Very Skilled

Somewhat Skilled

Not Very Skilled

(%)

1.Schedule and set up online meetings that you attend

N/A

(%)

2.Attend online meetings that others schedule and set up

N/A

(%)

3.Use a webcam to video chat with someone

N/A

(%)

4.Use your computer to provide the audio for a meeting (i.e. by using a headset plugged into a computer)

N/A

(%)

5.Record meetings

N/A

(%)

6.Watch meeting recordings

N/A

(%)

7.Give or take control of a shared desktop

N/A

(%)

8.Share a file to collaborate with a colleague

N/A

(%)

9.Use voice to set your out-of-office email auto-reply

N/A

(%)

10.Check your voice-mail messages from your inbox

N/A

(%)

11.Use a phone to dial your personal contacts and send a voice message

N/A

Total: 9

9. Indicate your level of agreement for each of the following statements.

Completely Agree

Somewhat Agree

Somewhat Disagree

(%)

1.I participated in the Lync pilot kickoff.

N/A

(%)

2.I know why the organization is running a Lync pilot.

N/A

(%)

3.I know which groups are participating in the pilot.

N/A

(%)

4.I know I have been selected to participate in the pilot.

N/A

(%)

5.I understand why Lync is a good fit for our organization.

N/A

(%)

6.I understand why Lync is a good fit for me.

N/A

(%)

7.I know the pilot schedule.

N/A

(%)

8.I understand what is expected of me during the pilot.

N/A

(%)

9.I know how to use Lync to accomplish my every-day tasks

N/A

(%)

10.I know when I'll be enabled for the Lync pilot features.

N/A

(%)

11.I know when and how I will receive my Lync device(s).

N/A

(%)

12.I understand how to install and configure my Lync device(s).

N/A

(%)

13.I complete all requested feedback and surveys on a timely basis.

N/A

Total: 9