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1. How was your overall travel experience?

 Very Poor
 243 (4%) 
 
 Poor
 242 (4%) 
 
 Acceptable
 644 (10%) 
 
 Good
 2092 (32%) 
 
 Very Good
 3233 (50%) 
 

Total: 6454

2. Additional comments (optional):

 Friendly staff
 (0%)  
 Just that the descend and landing was not so smooth. It could be better.
 (0%)  
 Spacious seats, courteous flight staff
 (0%)  
 N/A
 (0%)  
 Sat next a drunk man and couldnt be moved
 (0%)  
 the boarding time 0f 1955 was delayed with no advices by SAA staff at the boarding gate we eventually boarded some 25 minutes later - even then we waited at the entrance and the staff member was rude a when i indicated to her that its not good for SAA to delay flights
 (0%)  
 The crew was professional and pleasant.
 (0%)  
 good
 (0%)  
 Very noisy flight
 (0%)  
 at the current prices surely a bread roll with breakfast and a bigger smile on the air hostess faces???? PS the sausage served was terrible it returned on me whole day and I was in a fairly important and large meeting with external parties.
 (0%)  
 I failed to take down the name of a person from SAA, whom I asked for help and she totally refused and was extremely rude to me. I was travelling with a colleague of mine, who checked me in the previous night and she put my email address for the boarding pass to be sent to me. The email never reached me and I thought the airport would be the best place to get the help. I was extremely late but I was fortunate (I thought) to catch the lady as she was starting to walk to the gates, I explained the story to her and what I needed, she just walked away and told me there's nothing she can do. I asked what my options were as I needed to know what to do, she just left and said she cannot assist. I went towards the security check points and I was attended by a very helpful gentleman who tried assisting me, even though he isn't part of SAA, he worked with me to try and figure out a solution. The most frustrating thing about SAA is the online platform that is not useful. I spent a lot of time, trying to see if I cannot resend myself the boarding pass and there was just no option to do that. With other airlines, you are able to manage your booking and make all the tweaks and changes as you see fit and I never have to deal with personnel on this. It was unfortunate that I had to be treated like that by someone who was meant to be of assistance to me as a paying client to SAA. When my colleague got to the gate and was boarding, she asked that they please print my boarding pass so that she can take it to me. The SAA employee was still going on, not hiding the fact that I should not get any help from them as "I should have arrived early if I had issues." Things happen, she cannot insinuate that I deliberately self sabotaged like that, she should have given me the same attitude and help I received from the gentleman that didn't work for SAA. She's not customer-centric at all and doesn't carry the SAA brand with pride. We were finally rescued by her colleague, a gentleman who printed the boarding pass and came to fetch me so that I can still travel accordingly. It is a pity that I don't have her name, but she was the last person to leave the SAA counters to go to the boarding gates, she also has blonde/brown braids as a hairstyle. I wish you can deal with such matters accordingly, it dents your brand badly.
 (0%)  
 My travel experience with SAA was a great one. From the check in staff to the lounge staff and then cabin crew, I have nothing bad to say about the entire experience.
 (0%)  
 Appreciated the upgrade to business class, but am a platinum voyager member. The service in business for a short flight was friendly but slow. Quality of food was very average.
 (0%)  
 I have been on silver for quite sometime, yet I travel every week between Cape Town and Pretoria.
 (0%)  
 The flight attendant was exceptionally friendly and helpful. Great Job
 (0%)  
 The take off was shaky but the flight became really smooth as we began to cruise.
 (0%)  
 The slow lounge in Ghana was too full and not enough seats for everyone. The food was poor and I left to lounge to get a seat and a decent meal else were
 (0%)  
 Cabin crew quality is lower than before
 (0%)  
 Extremely bad experience ever. my flight was for 11h30am, i was at the airport from 10am. during the boarding time we were told our flight have engine brake down we must wait for 20 to 30min. after that we were told we must wait for a flight from JHB to come with the spares to fix the problem, that flight came around 15h00. we were told we must wait for 2hours more but there was no luck. Supervisor on day shift said to us there will be an aircraft coming from JHB to accommodate some of us, but that didn't happened. we were then told flight will be fixed and ready to departure at 17h30 but that didn't happened. by this time no 1 was communicating to us flight times was just getting change again and again on the screens. Supper vouchers were offered after we have fight for them. We ended up waiting for the last flight that was coming from JHB and the flight came around 22h15. i arrived at OR Tambo around midnight 00:00 and i was still going to North west i arrived at 03h30am on Sat morning. all my plans for the 22nd and 23rd were messed up because of SAA with their poor services.
 (0%)  
 Excellent Cabin Crew and Pursor
 (0%)  
 It was an absolute pleasure to deal with SAA. Service was amazing
 (0%)  
 My overall experience was absolutely mind blowing wonderful. I cannot thank the crew and pilots enough!!!
 (0%)  
 The cabin crew were some of the best I've experienced in a very long time. They were friendly and professional. I travel extensively and can honestly say that this was one of my most enjoyable flights.
 (0%)  
 On time. Polite professional staff. Good breakfast. Spacious and clean
 (0%)  
 Very efficient.
 (0%)  
 It was fine until my bag did not arrive.
 (0%)  
 No separate Business Class check in at Gate D4
 (0%)  
 Best service
 (0%)  
 Flight was on time, the crew was professional, friendly and welcoming
 (0%)  
 but the food option for JHB to CT appalling How can you NOT have a vegetarian option? How can you only have one sandwih and not even a packet of nuts?
 (0%)  
 We friendly service
 (0%)  
 On board crew were of a professional standard, just as you would expect from SAA. This was my 1st flight on SAA for a long time as I'd lost all confidence in the airline but I was pleasantly surprised. Just a thought if you're going to be a show case of SA then it might be appropriate to have a few trimmings, be it a napkin, cup, music or something that shows of a bit of our colourful culture or wild life.
 (0%)  
 MOST HORRIBLE EXPERIENCE EVER.My bag was not loaded on a plane to Mauritius, and it was sent to me after 4days. While I had nothing to wear at all. The reason I was given for not loading my bag was not tagged, but when I receive it all tags were still intact. Please the people working on laggage must be professional enough to understand how inconvenience it is to travel without a penty.
 (0%)  
 SMOOTH FLIGHT
 (0%)  
 Seat 27E is broken. It sits skew and the arm rest doesnt go down - Made for a semi uncomfortable flight
 (0%)  
 Travel experience with National carrier still exceeds low cost airlines
 (0%)  
 I am happy to see SAA FLY again
 (0%)  
 I have received no communication via sms or email around online check in, plane is boarding or at what carousel my luggage is. Communication with passengers are key. You must have my details as I got the assessment. The SAA flights were also not displayed on the departure boards, only the other airlines.
 (0%)  
 it was a great experience since it was my first time to fly I liked it
 (0%)  
 All ground staff and flight staff were very friendly and made the experience very pleasant. The process was efficient and on time.
 (0%)  
 Staff was great and friendly. Great to see SAA back on its feet.
 (0%)  
 unprofessional flight attendant, was what i higlighted.
 (0%)  
 Courteous staff and helpful
 (0%)  
 It could be better if SAA also gives sms updates such as: a link to check in, where to collect luggage, etc. It is currently being done by Safair.
 (0%)  
 Great experience
 (0%)  
 we were delayed, but it was only 30 minutes
 (0%)  
 Well run , friendly staff , excellent flight
 (0%)  
 awesome thanks
 (0%)  
 I Would have said very good, if it was not for the fact that my on line check in did not email me my boarding pass after promising to do so. So I had to go to the check in counter even after I checked in on line.
 (0%)  
 AL HOSTS IN bUSINESS cLASS WERE HOSPITABLE AND PLEASANT
 (0%)  
 I was never informed by sms of either the booking time change or to check in to have a seat next to my partner
 (0%)  
 We had to wait in the plane for an hour before take off.
 (0%)  
 Cabin Crew was awesome
 (0%)  
 Staff aboard the flight were very friendly and one in particular had a great sense of humor.
 (0%)  
 I am still waiting on my REFUND! I have spoken with Multiple individuals and not received any feedback
 (0%)  
 excellent service
 (0%)  
 Accept for the flight delay
 (0%)  
 Hi there I think you need to re-look at the entertainment on the plane, its very limited and very very old. i travel every three months and its the same thing on, maybe change it up a lot.........................................
 (0%)  
 I slept on both flights better than on any flight before. The staff was friendly and available, but did not bother me unnecessarily. Has there been a training? This was 1000% better than the flights from Cape Town to Joburg and Joburg to Lagos on 27 July.
 (0%)  
 Flight was late
 (0%)  
 food concepts are old fashioned - you don't need to offer meat and starch - lighter fresher food would be good. Consider only plant based options - you'd be the first airline in the world to lead this.
 (0%)  
 I was travelling with friends, i was expected to pay for my heavy luggage and extra hand luggage but my friend was told its fine My bag was damaged . Two wheels come off and it was cracked
 (0%)  
 Great service indeed , keep up the good work!!!
 (0%)  
 Great - all round service
 (0%)  
 Stewards were pleasant and helpful.
 (0%)  
 None
 20 (1%) 
 
 Air staff were absolutely fantastic - friendly, kind and helpful
 (0%)  
 Great staff and overall experience.
 (0%)  
 This is my airline of choice. I love SAA.
 (0%)  
 awesome awesome awesome, I will use them anytime.
 (0%)  
 More than Excellent!! It was my 3& 6 year old’s first flight experience and what beautiful everlasting Memory they had!! Thank you so much Pilot Clint and Partner for allowing us to wear your caps😍😍
 (0%)  
 Terrible service, old planes, expensive
 (0%)  
 I rechecked my baggage at Johannesburg airport only to arrive at Durban and my baggage had not arrived. I arrived at Durban 11am. I was informed my baggage had not arrived and would arrive in a couple of hours. My address was taken and that it would be delivered. My baggage arrived at 8:40pm after back and forth. SAA was very unapologetic. I never received any official apology from SAA or any official, neither was any care shown. I missed a number of my appointments and was completely distraught as all my things was in my baggage. I was practically hanging after long hours of flight.
 (0%)  
 Your online platforms are not mobile friendly. This survey as an example is a painful experience!
 (0%)  
 The flights were on time.
 (0%)  
 The head airhost was very welcoming and passionate about his job
 (0%)  
 YOur business class seats are very uncomfortable, the one foot rest did not work. The seat area is not clean and very shabby
 (0%)  
 aircraft o time, food delicios and staff friendly
 (0%)  
 The plane was uncomfortably noisy while taxing and during landing in CPT.
 (0%)  
 I did enjoy kindness and sweet angels who were serving us. The updates on flight makes me feel secured and safe all the way.
 (0%)  
 Our fantastic host deserves a mention
 (0%)  
 Both SAA flights that I embarked upon this past week left at least 10 min late and landed late too. I have recently travelled with other low cost airlines and both times the flights arrived 10 min prior to schedules arrival. SAA should learn from these other airlines.
 (0%)  
 The flight was comfortable however there was a terrible sound just before landing - not sure if it’s from the landing gear. That made the passengers uncomfortable. However the flight was smooth. The hospitality on the flight was exceptional!
 (0%)  
 Trying to check in online was a problem. It was not clear which booking reference I had to use booking through Discovery. Potentially send a link with a clear SAA clde to be used when the confirmation mail goes out to clients
 (0%)  
 Priority boarding is not honoured. You encourage people to fly business class but you fail to implement a small issue that does not require money. Give your priority customers priority boarding. Very small thing but big to your customer experience.
 (0%)  
 Thought there was more room sitting than on other airlines.
 (0%)  
 the crew was very friendly and welcoming, keep up the good work
 (0%)  
 The flight from Durban to JHB was late due to a mechanical issue. The return flight was also late.
 (0%)  
 excellent staff on board
 (0%)  
 Our return flight from Mauritius to JHB SA 191 was terrible. The plane was in poor condition, not clean and the staff was unfriendly and moody. We were also only served drinks once.
 (0%)  
 Flight attended should be consistent when they treat people with disability
 (0%)  
 Services are still of quality and standard
 (0%)  
 My Voyager miles haven't been updated - Voyager number 32716313
 (0%)  
 Same food menu, poor quality every time I fly in business class, outdated poor rating old movies,
 (0%)  
 I missed two meeting this morning because the flight took off late waiting for connecting passengers. essentially the airline prioritized six late passengers instead of 130-odd who were on time. Unacceptable
 (0%)  
 Sets very comfortable. Cabin Crew were very good. Excellent landing.
 (0%)  
 Flight was on time
 (0%)  
 Comfortable and the staff were friendly
 (0%)  
 No halaal food for Muslim customers. Also the veg option provided on the flight was fruits!!!! seriously??!, there's a plethora of veg options to offer, cheese, baked beans, hashbrown, just to name a few!!
 (0%)  
 late departure from Durban.
 (0%)  
 there was a knocking noise when the plane took off and landed. The crew were not perturbed by it so I am sure it was not a problem however it created the impression that the aircraft was not in optimal condition.
 (0%)  
 It would have been a good trip if they had not taken my hand luggage from me as they said there was no space on the plane and their was so much overhead locker space.
 (0%)  
 Old seats, but excellent crew, in particular on the return journey.
 (0%)  
 I was only worried about my hand luggage because I wasn't aware that it will be diverted to the undercarriage as the overhead storage was full already. I did not have it locked at all. But, I 'm glad that nothing was lost. And my bag was not damaged.
 (0%)  
 The flight was very full and stuffy , but everything else was fine
 (0%)  
 The crew was professional and friendly. Overall, the flight experience was very positive. I'll use SAA again.
 (0%)  
 Your crew were amazing polite and always smiling . Only thing there was no acknowledgment from the crew that I was a platinum card holder .
 (0%)  
 The flight was more than 30 minutes late. No indication was given that the flight was delayed. No apologies were provided by the flight crew. The departure time was supposed to be 15h05. We only departed at 15h45.
 (0%)  
 Your Plane was on time and you've got a friendly stuff very welcoming.
 (0%)  
 Staff polite and helpful
 (0%)  
 Exceptional service
 (0%)  
 Air hostesses not very friendly.
 (0%)  
 very spacious lovely airbus
 (0%)  
 Flight was delayed
 (0%)  
 Our flight was delayed
 (0%)  
 excellent all round experience - SAA hospitality is the best
 (0%)  
 The booking in drop off bag place was shut when we arrived after we told it opens at 6 am . They told us our boarding time was 9.40 am and they only called us 10.40 so we could not even go to the lounge due to long lines at immigration and security. The security were rude not allowing us to ask when boarding is actually going to happen.
 (0%)  
 
 (0%)  
 Service was great and the meal too
 (0%)  
 Technical delays :(
 (0%)  
 Same standard as prior to COVID
 (0%)  
 I left my handbag on the plane when disembarking at ORT on Friday 12 August. I returned back to the airport a few hours later and the staff were all so incredibly helpful, especially ANDREW in the baggage section at domestic arrivals at ORT. He was so friendly and helpful. My bag was returned and all of the contents were inside. Brilliant service from SAA!
 (0%)  
 Toilets smell
 (0%)  
 Your flight attendants were excellent. The seats are very cramped and the aircraft could do with a good cleaning
 (0%)  
 LOST AND BROKE MY SUITCASE I WILL BE GETTING IN TOUCH AND COMPLAINING VERY SOON
 (0%)  
 I was not happy with the experience. I booked my flight, checked in on line early and arrived at the apiary early to board. I was among the first people to board flights and settle in. Someone else had the same seat number. Informed the cabin crew wh then came back, called me out of the seat placed me into another seat and said thats how it is on the system. No explanation as to why I was moved when I had a boarding pass that showed my ticket seat number. The next thing I got moved to another seat with nom apology!!!!!! or explanation. This was very dissapointing from a national airline.
 (0%)  
 every thing about the flight is awesome
 (0%)  
 On time
 (0%)  
 Seat head rest was faulty.
 (0%)  
 I got upgraded :)
 (0%)  
 Flight on time and service was exceptional
 (0%)  
 The flight was on time and airhostesses friendly and professional, just the plane itself was old and made strange noises
 (0%)  
 you should cater food for indian based people who do not eat pork and beef on board your jets. i personally got served fruits for dinner owing to the fact that there was no chicken or fish at that point of time and i was disappointed by this situation.
 (0%)  
 satisfying
 (0%)  
 Hate inconsistency. Time is money, don't play around with peoples money
 (0%)  
 Was made to spend a night in the chairs waiting for a connecting flight the next morning. The Airline failed to accommodate us even though we arrived 21.00 hours and the next flight was at 10.00 hours the next morning.
 (0%)  
 Wow, nice to see you back The landing at King Shaka was one of the hardest landings ever??? The pilot MUST improve, please I promise you Flysafair is really great. Their pilots do a soft landing.
 (0%)  
 Flight was delayed by 45 minutes On 30 July I had a similar experience flying from Harare to Joburg
 (0%)  
 Good service and flight on time
 (0%)  
 There is still something missing about SAA, doesn't yet feel like the SA of old. Maybe its because you broke our trust once.
 (0%)  
 Back in the day, people with children were assisted. But chivalry is dead and I stood holding my 21 month old baby in the queue and on the bus with no offer to sit or move ahead
 (0%)  
 high standard as usuall
 (0%)  
 Everything was wonderful
 (0%)  
 The flight left one hour late
 (0%)  
 flight was delayed by 20 mins
 (0%)  
 Paid about R1700 extra
 (0%)  
 Every time SAA touches a plane it is delayed.
 (0%)  
 The Cabin Crew, were the jewel in the crown for this journey, if you can attend to the issues I mention later in the survey, the overall experience would not be very good, it would be exceptional. That is assuming that the cockpit crew are also of an exemplary standard.
 (0%)  
 The flight attendant was super friendly
 (0%)  
 It was a pleasure. Nothing to complain about.
 (0%)  
 Punctual, room for hand luggage. Polite service
 (0%)  
 The flight attendants were warm and welcoming
 (0%)  
 Too much turbulance and landing not so smooth
 (0%)  
 SAA feels like it has made no efforts to improve its overall service in 20 plus years as far as I can see.
 (0%)  
 Business upgrade was not available
 (0%)  
 The boarding was a bit chaotic but check in was good
 (0%)  
 The airport security process caused massive delays and due to this I reached the boarding gate 13 minutes prior to departure only to be told that I had been 'off-boarded' and that I had to find another flight. There was no compromise made even though the actual gate was still open and the passengers were still standing in the walkway to board the plane. And on top of things I had to pay an additional R1815 as neither airport security nor SAA would take any responsibility and just pointed fingers at each other in the dispute that arose (especially with me not being the only passenger impacted by same)
 (0%)  
 Your cabin crew were exceptional in their service. This was my 3rd flight on SAA since November 2021 and on all 3 trips the cabin crew wee exceptional. Keep it up! SAA is becoming my favourite airline
 (0%)  
 Loud fellow passengers with electronic equipment and who do not use headphones
 (0%)  
 Both ground and crew staff are friendly, we really had lovely trip with my wife .THAK YOU SAA
 (0%)  
 My flight with SA was good however there is a disconnect between the flight with SA airways and Air Côte d'Ivoire with whom they partnered. I was not able to get my boarding pass until an hour to boarding because there was no one at the counter, my bags were misplaced yet the lady at the SA airways counter told me they would be checked in all the way to Abidjan.
 (0%)  
 The purser, whose name escapes me, was superb with a friendly, efficient manner. She was accompanied by a highly skilled crew member in the business cabin. I did not have interaction with other crew members, but it was a very busy flight and everyone seemed content.
 (0%)  
 Great service from everyone
 (0%)  
 I was pleasantly surprised
 (0%)  
 Your check in staff did not impress me today. I fly most Mondays and Fridays with SAA and today I was told that I cannot take my travel bag with me. I am travelling with a CPAP machine hence the reason for having more bags than allowed. I tried to explain but not much luck. Staff should sometimes just use common sense.
 (0%)  
 Neck pillow could be a nice touch :)
 (0%)  
 it was great but expensive
 (0%)  
 I was meant to have been in business class and got bumped off to economy…
 (0%)  
 Excellent flight, excellent service. 5****
 (0%)  
 All staff from checkin to boarding, flight and baggage collection were fantastic
 (0%)  
 The boarding was delayed, the space in the aircraft is quite limited, the food was average
 (0%)  
 Would be great to see SAA claw back some of that wonderful service they provided before state capture.
 (0%)  
 For the first time in a long time I was told in Harare that my Silver status does not give me access to the lounge that you avail to your passengers. I was surprised and hurt by this and wish I had been told earlier and more directly as I have supported your airline over many many years.
 (0%)  
 there is a growing problem with the amount of luggage being brought on Board- especially on the smaller planes. People refusing to let go of carry on cases before embarking- this may be because you do not have a process to separate the luggage from general luggage. The process works VERY well with other airlines
 (0%)  
 No communication as to why flights take off late? Staff not friendly or giving a warm welcome. Feels like you are not a valued customer.
 (0%)  
 The plane is either in a bad shape or the Pilot is new. The take off and landing was one terrible rattling i have experience.
 (0%)  
 Cabin crew very efficient and friendly
 (0%)  
 First flight with South African airways and my flight gets delayed by 10min...
 (0%)  
 return flight with South African Airways and this flight also gets delayed...
 (0%)  
 Pleasant attendants, nice food
 (0%)  
 The overhead storage in the aircraft were extremely filthy. My bag got messed. It was like through the entire aircraft.
 (0%)  
 Generally good experience overall, but leaving my luggage behind simply destroys any positive outlook
 (0%)  
 SAA is still a very comfortable airline very roomy and having to be served food onboard was impressive 🤗
 (0%)  
 Flight departed late.
 (0%)  
 I love the friendlyness of the staff and everyone was so helpful
 (0%)  
 The plane chairs were very hard and hurt our hips for 2 days at our destination. Seemed like an old plane.
 (0%)  
 I was pleased with the level of professionalism and the on-time service
 (0%)  
 Staff at boarding gate were friendly and I did not have to stand in the queue very long, Cabin Crew were so helpful and friendly too, and the Pilot and Co-Pilot took us safely through some slight turbulence and the landing was good. A very pleasant flight indeed!
 (0%)  
 Lounge was good, flight was on time, and inflight service was very good.
 (0%)  
 The staff was friendly and they allowed me to charge my phone in the lounge before I could join the club.
 (0%)  
 My daughter, Helen Hobbs had a boarding pass issued and at the gate, just prior to boarding was told her ticket had been cancelled. (SA550) I was not prepared to fly without her so I forfeited my ticket, repurchased one and flew with her on the next flight to Johannesburg. Her ticket was reissued for the later flight. We were highly stressed as we had a connecting flight to Sydney.
 (0%)  
 Being delayed by 45 minutes was not good. We first got told it was a permission issue cause the airport had a power failure, and then it was a baggage issue, cause another flights baggage was loaded on our plane...
 (0%)  
 I was not allowed to take in my hand luggage with the reason that the plane is full. That was a lie because when I boarded there were plenty of overhead spaces for hand luggage. Some "other people" were allowed to board with even bigger hand luggage. I find this strange and not fair.
 (0%)  
 I was a few minutes late because of a traffic jam and i only have hand luggage but they refuse to give my boarding passes and i would have made it in time to catch my flight. I was there at 13:00 and my flight was for 13 :35
 (0%)  
 Courteous efficient staff all the way from check in to landing.
 (0%)  
 Delayed due to catering issue
 (0%)  
 Passengers getting on with three pieces of hand luggage and those of us with only one piece find no room for ours? No consistency in the application of the rules?
 (0%)  
 My family and I booked return business class tickets to Mauritius. The aircraft choice was an old Airbus with no flat bed seats or individual entertainment screens. The seats were old and dirty and frankly I am grateful that return trip was with Air Mauritius. Will not book SAA Business Class again.
 (0%)  
 WE FLEW BUSINESS CLASS TO MAURITIUS IT WAS A VERY OLD PLANE WITH SEMI RECLINING SEATS NOT GOOD. THE STAFF WERE GOOD THOUGH
 (0%)  
  I really missed SAA. It was so good to fly my SA Flag again. I really love SAA with all my heart since I started flying SAA over 25 years ago
 (0%)  
 The flight was very good, the stuff were amazing. I enjoyed the experience
 (0%)  
 First time flying with SAA since COVID
 (0%)  
 Air hostesses were very efficient and friendly. Pilot landing was excellent and timing of flight was quick
 (0%)  
 good, friendly and polite service on board generally impressed
 (0%)  
 Lovely, I enjoyed the flight
 (0%)  
 SAA is the best flight ever
 (0%)  
 Great experience at the SAA lounge,great business class experience. 😭😭only there was a crying baby half of the journey😭
 (0%)  
 Flight departed OR Tambo at 20h30 and landed Cape Town at 23H00. Poor Service delivery
 (0%)  
 Friendly hostess
 (0%)  
 Have used SAA before pre-pandemic but this time around services have definitely improved. It was an enjoyable trip.
 (0%)  
 Need to please improve veg food on board and even the liunges
 (0%)  
 Great service! Would definitely fly again
 (0%)  
 Hand luggage got forced into plane storage, resulting in damage to a new travel bag being scratched and broken
 (0%)  
 A baby was crying all the time since we departed until we landed (JNB to Accra). I don't think Business Class should allow small children and babies. Business men and women travel in Business class to be refreshed when they reach their destination and also to do some last minute work. This is not possible with a crying child.
 (0%)  
 Pilot explained slight delays; cabin crew attentive and charming
 (0%)  
 The SAA app is not very user friendly. Check in was complicated and not much information was given. I was not able to put my boardingpass in my iphone wallet as well. Boarding procedure was poor. No announcements even though we started boarding late. No screen information. Not even one announcement so we ended up in the back of the line. This resulted that our handluggage had to be checked which I was not pleased with as I payed more to have my hand luggage with me. When arriving in JNB all the gate checked bags were not there and after some confusing information and having to wait the bags finally came. Not very good service at all. The seats and cabin were a bit tired and old. But for a short flight acceptable.
 (0%)  
 Both flights were delayed.
 (0%)  
 Bought a business class ticket, got economy class service
 (0%)  
 40 minute delay with no explanation
 (0%)  
 Your staff are very incompetent,we waited for the flight and your staff saw us sitting at D2 as he said the flight was not there yet, The flight left us sitting and waiting for it,no one wanted to assist us and we had to R6000 to rebook the flight and for change of time on top of what we paid,I will ever in my life again use SAA.SAA staff made me feel alone and helpless,the negative attitude they gave me, the short skinny light skinned black lady who said she was the shift supervisor I was very rude dismissive us and even left us sitting there in tears,saying we will choose whether we pay ore money or we go, I was lucky I had family to send me money.
 (0%)  
 The gentleman who sat next to me was a bad person. I noticed he wrote in his whatsapp message ttat he was sitting next to a fucking drunk Nigerian. I was on 46h and he was on 46H.
 (0%)  
 The return of SAA to flight operations is welcomed. It is however a pity that SAA do not fly out and into Lanseria.
 (0%)  
 I was lucky to be upgraded to Business Class.
 (0%)  
 The business class is excellent.
 (0%)  
 Comfortable flight on take off and landing
 (0%)  
 Checked in online but boarding pass never came on email, still hasn’t come. Had to run to SAA checkin desk for manual boarding pass. Used priority lane at boarding gate but it was very slow - well over 15 minutes waited, had to push to front of queue to Not miss my flight.
 (0%)  
 Why do u not make use of sms to update customer of boarding gate etc.
 (0%)  
 I haven not flown often enough to know if that was good or bad. The landing felt a little hard, and the plan seemed to shake quite a bit. Also there was a silver box thing at my feet but under the passenger that was broken and had a very sharp edge to it. it was at my neighbor so didn't effect me, I just thought that would be incredibly dangerous in the even of an accident and if he tried to get up in a hurry and could cut his leg or something.
 (0%)  
 Thank you
 (0%)  
 I was impressed with the good tretment
 (0%)  
 flight was delayed by 1h30min
 (0%)  
 Friendly service
 (0%)  
 The Morning flight was good, food was great. Parking is a problem and a terrible experience, booms don't work, pay points don't work, no support. For the exorbitant prices, we have to pay we expect things to work.Getting the idea that OR Tambo international is falling to pieces and no one cares.
 (0%)  
 You need to link the boarding pass to what’s app. Also I couldn’t get my boarding pass sent to my email address, which I double checked was actually correct. Lastly, they took my hand luggage to the hold but when I got out the other side I had to collect it on the conveyer belt - what’s the point???
 (0%)  
 I am EXTREMELY impressed with both my flights wit SAA. Media and other reports created the impression that the airline is difunctional. It was the first time in years I flew with SAA, and I must be honest, it is still the best
 (0%)  
 There is no substitute for experience when travelling with SAA
 (0%)  
 FLIGHT WAS DELAYED
 (0%)  
 friendly check in staff, and cabin crew. very professional
 (0%)  
 Amazing service, the stewardesses were amazingly welcoming and attentive!
 (0%)  
 Airport is not maintained, nothing works at OR Tambo. Parking Ticketing system is the most expensive non-working system in the history of ticketing systems. Booms don't work, ticketing systems don't work, payment systems don't work, tickets itself is not readable.
 (0%)  
 We had a female captain!!! LOVE LOVE LOVE LOVE that!!!
 (0%)  
 Absolutely beautiful experience. I'm the gentleman who shouted "Well Done KapTin" when we landed. :-)
 (0%)  
 I did not receive the seating i requested
 (0%)  
 pleasant staff,on time,clean plane,nice ground staff-food very nice
 (0%)  
 I have always been generally happy with SAA's service, but there seems to be a renewed sense of professionalism and pleasant attitude. For a frequent (weekly) traveler, this makes it all worth it. Well done to the employees and congratulations to the leadership!!
 (0%)  
 The staff were friendly, the flight was comfortable. Generally a very pleasant experience
 (0%)  
 We were disappointed that, as a family, we were seated separately. This is the first time this has ever happened to us on a flight. We would’ve expected at least one adult to be with our two children.
 (0%)  
 I am glad that SAA is back in operation. You have just continued with the good work from where you left off. Keep up the good work.
 (0%)  
 Check in was easy
 (0%)  
 Claustrophobia is an issue. The staff attend to it.
 (0%)  
 Cabin crew was exceptional especially the head David.
 (0%)  
 Business Class seats where rather worn and honestly lacked padding in the seat.
 (0%)  
 Airline staff were very accommodating with our seating with respect to our twins. Very understanding.
 (0%)  
 Staff very competent and ready to process the booking
 (0%)  
 SAA has improved from what it was like before the grounding (when it was not operating). As South Africans, we are pleased to see the national carrier improving. We sincerely hope that it will get to excellence and remain profitable to safeguard the thousands of jobs servicing the airline. God bless you all.
 (0%)  
 Sydney to Johannesburg flight was delayed.As a result I missed the connecting flight to Durban.But my ticket was not reissued.Was sent to the other end of the airport with all luggage to see ticket enquires.Waited a long time before solving the problem.Had to wait fours to get on the next flight. Also was asked for money from the guys checking my bags so that they let it go quickly.This is unacceptable.
 (0%)  
 none
 10 (1%) 
 
 The Lusaka/Johannesburg flight was delayed, landed at ORT when connection flight was boarding for Accra. Had to run through airport with my weak knee. Queueing at he international passport control to have your passport when you are a transit passenger only happens in South Africa, I've travelled to many countries in this world.. Queues are long here causing further anxiety and delays before security checkpoint- where more queues await you. with heightened anxiety of missing the flight. I just made it but it was an exhausting experience
 (0%)  
 Friendly staff. The chief Cabin Attendant kept us well informed of our progress as the flight progressed.
 (0%)  
 Good and helpful staff from check-in counters. Louise Kroutz made my day with her assistance in the One-in-all form and Covid details. The staff on the flight are full of joy for their work
 (0%)  
 A lot of turbulence’s
 (0%)  
 All great, until impatient passengers forced us to use back exit where there is no tunnel. It was raining and windy in CT, which made it difficult.
 (0%)  
 Flight delayed with no communication from staff. Inconsistent treatment of passengers. Not very organised. Learn from SAFAIR.
 (0%)  
 Friendly Staff and comfortable plane
 (0%)  
 the on board staff was amazing and the service was great. the food was bad.
 (0%)  
 Great Service
 (0%)  
 I was pleasantly surprised, staff were attentive, enthusiastic, food and service were good.
 (0%)  
 For a 1st timer, it was good thank :) I am satisfied
 (0%)  
 check in was done with excellence followed by boarding staff on plan so friendly and informative the best landing ever as i was with first time travellers who had been hanging on me tightly
 (0%)  
 Boarding wasn't that great, only used 1 entrance.
 (0%)  
 I travelled from SA to Mauritius. The departure: My first flight from CPT to JHB was delayed which we were informed of as the flight was due to take off. Staff unhelpful and unsure, both at the airport and call centre. This created anxiety, specifically as my next flight was scheduled almost directly after my arrival in JHB. At check in I was also asked for a vaccination proof, which wasnt necessary due to Mauritius regulation, but was demanded. I wasnt prepared for this, and once again made the experience a stressful one. The return: Staff at Mauritius airport were rude, unhelpful, and arrogant. Further, no masks available for passengers despite them being necessary in the airport. Flights from JHB to CPT scheduled tightly together, despite having to go through customs at JHB. Nonsensical. Again, when calling the call centre, or requesting help from staff around this, they were unhelpful.
 (0%)  
 We wanted to bid on an upgrade for both the going and return. Unfortunately, the link in your email did not work. We wrote back to the address and never received a response. Aissatou was returning after a painful dental procedure, so we would have appreciated being in business class.
 (0%)  
 Your 2 bags per person luguage allowance is excellent
 (0%)  
 The flight delayed and there was no communication.
 (0%)  
 The hostess is short-staffed focusing all attention on business class leaving one person for economic class. It takes 20mins to get drinks after we are served food
 (0%)  
 got feeling that the plane needed a good clean, there were finger marks on the overhead lockers, the trays were dirty the food was absolutely inedible for business class. The tea was disgusting and tasted like soap water. Nothing about the experience was good except the lady who was attending to us.
 (0%)  
 First flight was delayed which meant getting to the second flight was a pressured and stressful experience. Would surely have missed the flight had it not been for incredibly helpful ground agent who helped fasttrack us through security.
 (0%)  
 Very pleasant travel. Flight attendants very friendly.
 (0%)  
 Flight from Lusaka to JHB was delayed by an hour, which meant ten mins from landing to check-in for my connection. I was VERY impressed by the SAA ground-staff for facilitating my catching my connection, but would have preferred not to have that stress.
 (0%)  
 i was not sent an online checking email with a link for my flight to Cape town. all other airlines send a link. due to not receiving a link i forgot to do a online check-in. resulting in not isle seats being available. I do not like to fly unless i am seated at a isle seat, i get claustrophobic. i then asked for an emergency row seat. i had a very bad experience at checking in where the check-in lady informed me i cannot sit at the emergency exist as i am to old. this is discrimination on age. i am very able. this was a poor experience for me.
 (0%)  
 I can't find my Apple Watch and Ear pods
 (0%)  
 the lounge has nothing had to wait in line to board the plane and was not given the Business class treatment
 (0%)  
 Improved since some terrible experiences between 15-20 years ago when I decided to useSAA only if no other alternative.
 (0%)  
 SAA flight are few , please provide more flights or join Airlink again to help us to accumulates points. we are now regular air link without gaining anything.
 (0%)  
 Travelled in Business class quality of flight was poor not worth the money spent
 (0%)  
 flight was delayed by an hour, and very bumpy ride compared to that experienced with other airlines. not sure if the type of aircraft also determines how much turbulence is experienced. Crew was very helpful and friendly in Economy
 (0%)  
 Excellent wheelchair assistance for my husband
 (0%)  
 The flight staff were excellent and engaging, well done!
 (0%)  
 I pre-booked my seat as I need to work on the flight. I checked in on line to confirm the seat. When I arrived at the gate I was moved to middle seat with no explanation provided, other than someone else had been allocated the seat that I had pre-booked and confirmed when I checked. I was unable to work on the flight
 (0%)  
 Everything was smooth, crew polite and helpful, disembarking you row number was a sensible action, stopped any mad dash for the doors!
 (0%)  
 I was very very surprised at the excellent service on the ground and on board the flight. It took me back some 25 years ago when this type of service was the norm. Well done to SAA.
 (0%)  
 Flew all the airlines. From check in to boarding, I received professional and friendly service.
 (0%)  
 I lost a pair of reading glasses during the outward bound bound flight but even after reporting the matter, but didn't receive much support. It is still unresolved
 (0%)  
 On Schedule
 (0%)  
 Online check closes too early
 (0%)  
 Flew business class from JHB to CT - definitely not business class seats - was close to the person sitting next to me and not enough personal space.
 (0%)  
 very friendly cabin crew. best service
 (0%)  
 The landing was the worst I have had in my entire 30yrs of flying. It was so uncomfortable11
 (0%)  
 at boarding gate priority was not prioritised. the crew member on the floor was alerted by another staff/porter to sort out the challenge. her response was they will see for themselves. if you can get your staff attitude right SAA will pick up again. I love SAA
 (0%)  
 never again!!!
 (0%)  
 Very friendly staff, cleanliness very appreciated
 (0%)  
 The flight schedule on Tuesday is not convenient for business from SA to Ghana. The flight on Sunday is ideal.
 (0%)  
 We hit turbulane on final approach to O R Tambo airport. The pilots showed high degree of skill in handling the turbulance and landing. The return flight was very efficient
 (0%)  
 My first time with SAA after its back from COVID difficult times. I am so happy SAA is back.
 (0%)  
 Overall Experience was good. Only Issue i had was how uncomfortable your seats are. Specifically the seat cushion. Its as if the padding is completely worn out and made for an uncomfortable fight, even if it was for only an hour
 (0%)  
 I love the staff. Very friendly and helpful. Love the spirit. Doing it the south african way!!
 (0%)  
 comfortable planes and plenty of leg room - food was very good and so was the hostess
 (0%)  
 There was a very sick passenger seated behind us in Business class coughing and sneezing the whole flight, we had to move seats, it is unacceptable for sick passengers to be allowed on board.
 (0%)  
 Really enjoyed travelling on SAA after such a long time.
 (0%)  
 The crew was outstanding - we had a very good experience !1
 (0%)  
 Exceptional Service, friendly staff all round.
 (0%)  
 Third time we arrive at destination airport and there is NO ground staff to receive us. So we end up waiting and waiting on the plane for 15 to 20 minutes before they can open the aircraft door.
 (0%)  
 From boarding to disembarking was a pleasure!
 (0%)  
 Boarding was delayed but we still landed on time in JHB
 (0%)  
 Planes on time, staff very good
 (0%)  
 we were boarded on the plane and sat for an hour and 15mins due to an unclaimed piece of luggage
 (0%)  
 My luggage was left in Johannesburg. No explanation given.
 (0%)  
 COuld not fly becuase of Letter missing in surname.
 (0%)  
 great crew
 (0%)  
 Need WIFI on the plane
 (0%)  
 It was sad to see that your airline is more interested in a cabinet minister than a paying messenger. Your cabin crew need to understand that civil servants are elected to serve the people and should not be treated any differently to other paying passengers; all persons travelling in business class should be afforded the same level of service and care. This sadly ruined the journey and the airlines reputation
 (0%)  
 Excellent staff
 (0%)  
 Flight was delayed. Boarding took ages. My carryon luggage was placed into the cargo hold after boarding as there apparently wasn’t even space onboard. The cabin crew was very unfriendly.
 (0%)  
 pity we had to sit in the plane for more then 30min before departure
 (0%)  
 I flew business class, and at no point did we get any attention, no sparkling wine or juice offered upon arrival and taking our seat. staff ignored all business class passengers
 (0%)  
 n/a
 (0%)  
 Nice aircraft, seats are comfortable. Inflight snack and drinks are kind
 (0%)  
 Good flight and great hospitality.
 (0%)  
 check in on time and early arrival
 (0%)  
 My bag is still lost and it is an absolute nightmare to work via your lost & found department. Nothing positive has transpired. The bag was lost in JHB though my partner got his bag back in Durban.
 (0%)  
 The smells within the cabin was not great.
 (0%)  
 Boarding was aa bit slow and chaotic
 (0%)  
 My bag was left behind as it contain a potentially flammable container, i wish SAA had informed me as soon as they found out so we could remove the container and let the bag through. I only found out at my destination
 (0%)  
 The staff were very friendly and accommodating
 (0%)  
 From the moment we tried to check-in to arriving in Dubai - there was issues and an experience meaning I will never be using SAA again
 (0%)  
 Comfortable seating, courteous staff. I do feel that they should be employing the row-by-row disembarking through.
 (0%)  
 Welcome back Team SAA!
 (0%)  
 Very friendly and helpful staff at Lusaka and also crew
 (0%)  
 Hostesses should man the exit by rows rule they state. People still barrelled over those sitting at window seats. Row by row.
 (0%)  
 Felt the one of the male flight attendant was rude especially after i had complained that they had not given us an infant belt before takeoff
 (0%)  
 Kind hostess and luxury experience
 (0%)  
 I never got to experience the business class upgrade properly with the systems being down due to power outage and generators not operational immediately.
 (0%)  
 I loved everything about SA.
 (0%)  
 My return flight was great - no hassles. It seemed like the flight had just taken off, and then the announcement came that we had begun the descent. I had been "in transit" from Vancouver for 64 hours by then, and the quick flight was welcome.
 (0%)  
 Smooth flying with friendly faces! Thank you!
 (0%)  
 We were delayed and we sat in a hot aircraft before take off because AC was not switched on. It was unpleasant
 (0%)  
 I WAS PRESEATED IN SEAT 11C WHEN I BOOKED THE FLIGHT THI AFTERNOON I WAS SEATED IN 19A I AM A LIFETIME PLAT MEMBER AND I CHECKED THAT THE PERSON SEATED AT 11C WAS NOT A, GOLD OR PLAT OR LIFE PLAT -YOUR CHE KIN IN LADY BUMPED ME OFF { AS WELL AS MY WIFE} THIS IS UNACCEPTABLE AND I WOULD LIKE AN EXPLANATION
 (0%)  
 Catering stuff was not much on board and ran out of stock although the staff tried to accomodate
 (0%)  
 The attention to ensure i was well settled.
 (0%)  
 The crew were really noisy outback having private conversations really loud. They also did not stop a group of passengers who were drunk and continuously screaming throughout the flight. It's my worst SAA flight yet
 (0%)  
 It was surperb
 (0%)  
 Airport parking chaos, no social distancing, no control over noise from other passengers electronic devices in flight, overhead cabins abused by people with full size luggage and no control over it
 (0%)  
 The plane was very old and the business class seats were not great. I may as well have taken an economy flight because it was not paying business class tickets for the flight.
 (0%)  
 It's good to have SAA back!
 (0%)  
 Luggage drop off staff can be a little more friendly with a smile.
 (0%)  
 I would like to thank the cabin crew from the bottom of my heart. The three ladies and a gentleman. When I inform them about my mild claustrophobia, they were so considerate and made sure i was ok throughout the flight. Thank you so much!!
 (0%)  
 Online platforms needs serious reworking. Both the flysaa & voyager platforms
 (0%)  
 very nice and friendly crew
 (0%)  
 Staff went the extra mile after we were delayed due to a technical traffic control problem in Cape Town. They couldn't have been better
 (0%)  
 Flight dealyed more than an hour without any communication from any one. The temperature in the plain was too hot!!!
 (0%)  
 Much improved!
 (0%)  
 The travel was great, however, my check-in luggage went missing!
 (0%)  
 My seat 16C was double booked but the steward resolved it quickly.
 (0%)  
 Travelled business class which is always good
 (0%)  
 Interior of Aeroplane was in poor condition. tape holding loose panel together etc... boarding process took too long - should use both forward and aft doors to board.
 (0%)  
 I checked in online but didnt receive my boarding pass, neither on email nor phone so had to check in again at the airport
 (0%)  
 The flight was rather small though
 (0%)  
 Saa does not honour their commitments to passengers. Flight attendants are poor.
 (0%)  
 The landing by the pilots was a bit nervy especially as he negotiated the descent.
 (0%)  
 It was my first time flying again with SAA and really enjoyed being hosted by the Sawubona team. I look forward to flying again with you. Im also hoping to get feedback on how we access our voyager miles again as i did not add this trip and also to find out if our old voyager points are still valid or not?
 (0%)  
 great service , smooth flight on both legs
 (0%)  
 since then used SAA twice and my flight miles not even updated. worries me that they do not care as what they have done before COVID
 (0%)  
  some staff thanked each row for travelling SAA. It sounded desperate and unnecessary. At the end of the flight, passengers disembarked en masse. stewards did not guide the row by row disembarkation
 (0%)  
 Thank you for upgrading me to business class at no extra cost
 (0%)  
 Had pre-booked in 2020 in full and the money was paid then - but due Covid-19, the travel was cancelled but money was enjoyed by SAA at that point - but when I wanted to travel now - I to pay almost what I paid as top fees irregardless that SAA used my money in 2020 when I booked for the flights
 (0%)  
 Wrong luggage loaded, delayed departure, late arrival.
 (0%)  
 Excellent customer service
 (0%)  
 I arrived in Johannesburg from London Heathrow, after my British Airways flight was delayed by 1 h 30 mins. I managed to get to the check-in desk in time to board my connecting SAA flight to Durban but was told that SAA had not issued my ticket and that it was too much trouble to issue it then since they had already closed the flight. I did not have checked luggage and the ticket was issued by the SAA ticket desk immediately, once I had spoken to them and told them what the issue was.
 (0%)  
 We miss your service. The gap is still there.
 (0%)  
 Flight left and arrived on time. Very happ.
 (0%)  
 I felt nostalgic in the SAA plane from ORTIA to Cape Town. I wish the airline could come back and occupy all its previous routes. We miss you guys
 (0%)  
 It was really good to travel on SAA again. It used to be my airline of choice. I had forgotten how much larger and comfortable the seats are compared to some of the low cost carriers. And to have a meal served wow ! I will definitely be giving SAA another chance with my flights going forward. The plane made some strange noises (hydraulics) during the landing so I did find myself wonder about the craft maintenance (have costs been cut too far), but presumably the regulator would close the operation down if maintenance was not up to standard.
 (0%)  
 Turbulence
 (0%)  
 Staff were very friendly.
 (0%)  
 Your Service is improving
 (0%)  
 The Air stewardess' were very slick, friendly and professional. I was impressed with their service and the luxury of the plan. It has been a while since I flew with the airline and I was impressed.
 (0%)  
 The flight was good and comfortable
 (0%)  
 I was flying in 2nd Class was lucky enough to have both my luggages place in PRIORITY Class. Happy Women's Month!
 (0%)  
 I booked and paid for pre-selected seats, on both outbound and return. On the return flight our pre-selected seats had been released and we were assigned seats at the rear of the plane. I had specifically preselected as I had a connecting international flight and not much time to spare. The agent at check-in and on board were very unhelpful, did not explain why my seats were released and gave me no information on how to get a refund.
 (0%)  
 SAA has provided customer support prior, during, and after a flight. From the check-in, boarding gates, seat. Above all communication skills, attention to details, and commitment to customer service.
 (0%)  
 All was excellent
 (0%)  
 chewing gum in the magazine pocket
 (0%)  
 Flight delay led to me missing next flight and i had to rebook with a new airline and incur a hotel fee as well.
 (0%)  
 Friendly staff and time keeping.
 (0%)  
 Left on time, luggage arrived promptly and customer service was exceptional at every stage.
 (0%)  
 Any chance of reintroducing flights to London?
 (0%)  
 enjoyed the flight. like the refreshments most, not forgetting to mention the friendly staff. pilot took off smoothly.
 (0%)  
 Check In/bag drop desk only had 2 people operating it resulting in a longer than expected check in time.
 (0%)  
 Amazing!
 (0%)  
 It was smooth all the from check-in to on-board snacks
 (0%)  
 Very courteous & helpful Check-in and Cabin service staff
 (0%)  
 luggage broken into
 (0%)  
 Professiona, welcoming, clean. And I loved the orderly and controlled disembarkation process. There was a problem with in cabin luggage space, too many bags on board which hadn't been anticipated resulted in trying to offload bags retrospectively which was a problem. Other than that, very good.
 (0%)  
 pleasantly surprised
 (0%)  
 Flite was late arriving but made up time and departed closer to schedule
 (0%)  
 Your flights are very comfortable, Landing is perfect.
 (0%)  
 The landing in Johannesburg was one of the most scary I have experienced. If you want to put a woman in the cockpit at all cost to act as Captain, please make sure she can actually land the plane without scaring the living daylight out of her passengers. This one had no clue!!! I am a flying instructor, but after this landing, I would insist on additional training for the "Captain."
 (0%)  
 seats need refurbishment
 (0%)  
 The Crew were excellent
 (0%)  
 Checking in in Jhb was very bad, the counter was not open for business clas, 2 counters for economic class was open. lady was not willing to help at all, have a picture to show it
 (0%)  
 First time back on SAA for 2.5 years. It's was great.
 (0%)  
 In the last 3 weeks, my seats have been moved twice without requesting the change. In all instances, I pre-booked my seats, made the effort to check in on line early enough, but the seats get changed...some time to sub-optimal seats, i.e from a window seat to a middle seat. Not good at all
 (0%)  
 Brilliant hostesses, turbulent flight
 (0%)  
 The planes are not in a good condition. You are risking our lives
 (0%)  
 We were kicked off the flight despite having booked an extra seat and despite trying to check in 60 mins before takeoff, because it was overbooked
 (0%)  
 While certain things was annoying like the FA saying take of my headphones, Wi-Fi, the TV screen being the same, and the lack of snacks / drinks / mixers. The flight was still amazing
 (0%)  
 The cabin crew was wonderful
 (0%)  
 The cabin staff were excellent.
 (0%)  
 The airport staff at the SAA checkin desks are unhelpful, sullen and grumpy. There is simply no customer focus, they treat you like they are doing you a favour to check you in.
 (0%)  
 Excellent service overall. Professional staff. I really enjoyed my flight experience.
 (0%)  
 Seat cushions old and don't have much padding. I paid R900 for two exit row seats, but when i arrived at the airport there were no exit row seats left. I didn't get a refund.
 (0%)  
 We were delayed for 1:40 minutes without any proper information and the old white lady air hostel was racist to some passages when we arrived in Lagos just because the came out when Business class was coming out calling them Nigeria way of life I find it racist and she shouldn’t use those words on anyone for what so ever reason her job is to make passengers comfort not use words that offensive to passagers
 (0%)  
 I was very much disappointed by your air hostess. She disgrace me in front of other passengers regarding my laptop bag, refusing to enter the flight with both my small bag plus laptop back. White people were just passing with big bags plus laptop bag and she did not say anything, she just smile. I felt discriminated by the air hostess. Even i disembarked, i tried to point it out to her but still she was not polite, still insisting that my laptop bag is not a laptop bag. The whole scene made me feel like i was in the apartheid era.
 (0%)  
 the support offered by staff was top notch
 (0%)  
 Great service
 (0%)  
 Staff took extra ordinary care of an old woman, she has nothing but praise for the way she was treated.
 (0%)  
 Staff all went the extra mile to try to assist.
 (0%)  
 Thanks to the staffs from checkin to actually experience in the flight. was great
 (0%)  
 Couldn't get my ticket onto my phone once checked in. Iphone.
 (0%)  
 Would be nice to have a bigger air craft with more luxury in business class
 (0%)  
 Everything was superb, very happy and impressed with the seamless service.
 (0%)  
 Flight left on time and arrived early! Lots of leg room.
 (0%)  
 Durban flights are short, but the crew made it a point that all was done on time and even offered tea (something they sometimes not provide, but just cold drinks!)
 (0%)  
 I did not appreciate the disconnect between the cockpit crew and us passengers. Whilst the Cabin crew did their best to ensure our comfort and safety, the flight deck made us look like bags of cement - zero flight information. On board were some people I know flying for the first time and I wonder what they thought about flying on SAA. Chances of me choosing a different airline on my next trip are high.
 (0%)  
 Friendly staff, on-time.
 (0%)  
 Great Service
 (0%)  
 I had a connecting flight with Airfrance, only 1 hour connection. My handluggage was taken away from me at the airplane door and despite begging to keep it since i had this very short connection and waiting for my luggae at the belt would cost me time, the luggage was taken anyway. More than that, I was told in a very loud manner that this ticket i booked was "illegal" (completely misplaced use of words) because of the length of the connection. Was treated by a criminal by a group of staff with 0.00 capacity to assess individual situations and decide accordingly. Especially frustrating as there was plenty of space left in the overhead compartments when we took off. I had to run like a mad person to catch my connection. Planning to circumvent south african airlines at all cost from now on. I will also take this up with Airfrance which should not offer this connection anymore with your airline.
 (0%)  
 The onboard service is superb and the cabin crew is very friendly.
 (0%)  
 Excellent flight
 (0%)  
 Air hostesses are very professional and well presented.
 (0%)  
 Crew are inboard and at Check-in are very kind & professional. very helpful as well.
 (0%)  
 The flight was full and i needed to change seats as my window had a loud shatter noise to it. When i changed seats to a more suitable seat, I was told by cabin crew I cannot sit in a n empty seat as it was blocked out for Cabin crew to rest on their return, this is 3 seats for one person. I was than moved and felt this was not the best way to treat a customer, I travel often with you and expected a better experience as a customer over a cabin member.
 (0%)  
 The plane had creaking noises upon landing.
 (0%)  
 My flight with SA52 on 3rd September to Accra was not pleasant. Your cabin crew was able to give other people wine when requested. They told me there was none. Apart from that, I know that water is life therefore, it should be a basic item given without it being requested for it. When your cabin crew where going round they forgot to give me water, I alerted them and they told me they will return with the water. They never did for all the hours i spent in the air and landed in Accra. Even the other person sitting beside me reminded them that i have requested for water, and they said they were going to bring it, but it never came. I dont think i will recommend SA52 for any of my clients. I will prefer another Airline. Thank you.
 (0%)  
 Arrogant staff at check-in. Systems not working, was just hang-in and check-in clerk advised to another check-in counter. Poor quality and poor service.
 (0%)  
 SA 53 cabin crew are quite friendly. In general i will like to encourage SA cabin crew to be more friendly to people in the economy class. Sometimes i feel people in the economy class are not regarded much. meanwhile, every drop of rand is money. Therefore every client should be treated like a queen or a king. SA53 are trying though but can do better. But for SA 52 it is a big no for me.
 (0%)  
 Great landing by die pilots!!
 (0%)  
 PEople carry too much of stuff - large bags etc. which fills up the cabin.
 (0%)  
 From a flight perspective and aircrew experience, this was excellent with great personal attention from especially the Purser who went out of his way to ensure our comfort and safety.
 (0%)  
 I love SAA for their good customer care, high-quality flights, overall experience when I travel
 (0%)  
 Crew was very very friendly. They actually wanted to be there. :)
 (0%)  
 Everything was just perfect nothing to comment
 (0%)  
 Staff was friendly, food was good and flight was on time
 (0%)  
 Fantastic...New disembarking procedures are orderly
 (0%)  
 The temperature was abnormally high and no one in the crew could find a solution while acknowledging that there was a problem.
 (0%)  
 Friendly professional staff from check in to aircraft hostesses
 (0%)  
 Very professional
 (0%)  
 Found the people to be very friendly and helpful!
 (0%)  
 Staff at the airport check-in can be more helpful. I know they are under a lot of pressure from customers, but can be helpful when they see customers are not sure what to do to comply with the requirements of the country that they are travelling to.
 (0%)  
 SAA doesnt compare to newer airlines, your livery is old and outdated and your planes are old. Crew is friendly, but you need to get "up with the times" to be competitive!
 (0%)  
 I was upgraded from economic to business class
 (0%)  
 Flight is always clean and the crew members are on point
 (0%)  
 Ground staff used for pushing wheel chair passengers on departure from O R Tambo were ABSOLUTELY shocking. There were two of us travelling assisted. I have never been treated so badly anywhere in the world, where I have required assistance with wheel chair travel. Sadly this really does not reflect well on South Africa or SAA, and needs to be addressed.
 (0%)  
 The staff were great and had a sense of humour... its always great to get a smile and ribbing from someone when you least expect it
 (0%)  
 Air hostess welcome me onboard the flight. They were very professional.
 (0%)  
 Appreciated that my luggage could be sent to MRU from Cape Town without me having to pick them up in JNB
 (0%)  
 The catering is the worse i have EVER had. I have travelled on a few BC SAA flights recently - and i have been shocked that the catering is so poor. It is the worse amongst all the airlines.
 (0%)  
 Please strive to depart on time.
 (0%)  
 Flight was delayed by more than 60 mins
 (0%)  
 Return flight was one hour late!
 (0%)  
 On booking the flight, i had chosen seats that would allow our family to sit together. On check in, i noticed that those seats were reassigned to other people and my family was separated as a result. On arrival at King Shaka, i also noticed that my priority tag on my luggage had been removed in transit. I have been a loyal SAA customer for a very long time and this was undoubtedly my worst experience flying SAA. The cabin crew however was outstanding as i have come to expect. Had it not been for the cabin crew, i would have rated the experience very poor.
 (0%)  
 Excellent service with on time departure for both routes to and fro.
 (0%)  
 Checkin at JNB was not good. We arrived at 7am from London for a flght to Durban at 1.30pm. We were told that we coould not check in until 2hrs before the flight by a very rude and off hand lady at the desk. We argued with her and she relented and cheched us in but very reluctantly. We were travelling in Business class.
 (0%)  
 Preseating on website for Lufthansa Star Gold didn't work. Did this physically at SAA Ticket Office 4 days before. At online check-in seats had been changed. Useless. Like old crap SAA ground service. Unpredictable, unreliable.
 (0%)  
 The only problem was the long wait for our luggage at the destination. This prolonged our stay at the airport. The wait was at least 20min at the carousel.
 (0%)  
 comfortable and professional
 (0%)  
 Everything was smooth and on-time. Thank you.
 (0%)  
 The flight was late. I am a Life Plat 135456, so I can compare to other airlines. I fly every week from Ct to JHB and overseas every third week.
 (0%)  
 I always enjoy flying SAA however this trip was quite stressful in that my hand luggage which was within the required size was removed from me and put below the cabin. I had no lock and it contained valuable items as well as my chronic schedule 6 medication.
 (0%)  
 Only criticism would be that the pilot BASHED the plane down when landing at ORTambo
 (0%)  
 The plane was swapped and seat change preferences were not maintained
 (0%)  
 Missed last leg of return flight by a few minutes. When i tried to get another flight the cost was more expensive than a competitor airline
 (0%)  
 Excellent service and ffriendly crew
 (0%)  
 Staff on the flight were friendly & efficient
 (0%)  
 the flight was delayed and no SMS sent to alert us. 2. The guy doing announcements on the plane kept repeating the same thing , said it twice actually and the second time stopped midway as if he was talking to his colleague and resume as if nothing happened, bit unprofessional unlike other airlines or the SAA that we knew. 3. On take off the flight was making squeaky sounds inside the cabin , sounded to be on top of the luggage section , maybe need to put some grease in it.
 (0%)  
 I have enjoyed travelling with SAA
 (0%)  
 ok
 (0%)  
 I left my laptop on the plane and baggage services at OR Thambo saved my life by finding it before my International connection. Very good.
 (0%)  
 I was on SA53 from Accra to Johannesburg. The beef main course was too hot for me and I struggled with this meal. It was not the normal meal I had expected from SAA. i suspect it was Ghanaian way of cooking?
 (0%)  
 Fight was delayed for 90 minutes. This was a huge incovenience to me and I had additional travel costs to bear due to this delay. I could of gone on an earlier flight (3pm) but I was requested additional payment yet your 5pm flight was delayed and you expected me to wait 90 minutes plus fork out additional payment for my ride home. If you can't provide a service to south africa you should shut down and not waste my time.
 (0%)  
 Very friendly staff Excellent Lounge good staff and very clean
 (0%)  
 Discriminatory actions and bad customer service, call centre not even worth contacting, long turnaround times on resolution queries and also rude staff at the Durban flight. Plane goin to Durban had a tech issue had to wait and be moved to another plane this was the reason I lost my licence and could not recover it.
 (0%)  
 Great service and welcoming atmosphere by the crew.
 (0%)  
 Online check in process not efficient
 (0%)  
 TV not working in Business Class at specific seat. Heard other passengers also complaining. TV channels skips about.
 (0%)  
 The hostess were very friendly
 (0%)  
 Very professional staff on onboard. Helpful and very friendly.
 (0%)  
 the issue is that a whole SAA beautiful as it is and my 1st choice of flying was disappointing that I couldn't change the name on the ticket even with penalties and you don't use an ID NUMBER but only the name was very disappointing to say the least....to make it worse the refund services is in shambles...My sister who was affected had to return home for atrip that was planned for a year she couldn't board.....maybe my comment would be tossed away but the service is really pathetic you cant be overtaken by other small companies...Really dissapointed.
 (0%)  
 After spending 2 hours on the SAA website, i was sure i booked seats for me and my wife only to be told at the airport we dont have seats and need to sit different locations. Please fix your website! Once we arrived in CT, one of our bags is not here and they could not tell us where our bag is, how is this possible?? We are still waitinf for the bag. How does the airline compensate for this? There were also several other customers that did not receive their checkin bags!
 (0%)  
 maybe a little less use of the announcing system on board
 (0%)  
 Your check in system always jams and sends unreadable boarding passes that forced me to still go to the check in counters to retrieve a boarding pass which put me under tremendous time pressures. this is not for the first time this happens. At check in counters at Shaka International your SAA consultants are very few and also rude.
 (0%)  
 The flight was delayed for an hour so it caused a bit of discomfort. But afterward, it was pleasurable. Before I forget- Please assist me to put my Voyager mile number on the trip. A Mamanyuha- Voyager no:-28244431
 (0%)  
 Terrible catering
 (0%)  
 Excellent service by on-board staff!
 (0%)  
 Generally very good overall. However, my bags were not on the flight, and hopefully I will receive them today. Many many people were in the same situation. Given the simplicity of the flight how is this possible??
 (0%)  
 Staff very friendly, helpful and made the travel comfortable and memorable
 (0%)  
 I enjoy flying and supporting SAA
 (0%)  
 The staff on the plane was very friendly. Angus Moonsamy, flight attendant leader was great
 (0%)  
 You have the best Pilots. Takeoff and landing was the best. I also like the fact that your pLANES ARE SPECIOUS and free catering is always the best. That what i missed the most about SAA. Got to take early flight and didnt have time to have breakfast, SAA got me covered.
 (0%)  
 Every step of our journey was excellent from Check into the lounge, boarding and inflight service.
 (0%)  
 Cinema screens are so small on that plane that we could hardly see what was going on in the movie.
 (0%)  
 Flight attendants where so cool and a thanks to Angus and his team wow great flight so smooth and so quick
 (0%)  
 There is not enough series and movies selection.
 (0%)  
 Flight was on time and boarding was seamless.
 (0%)  
 The landing in Johannesburg was the worst I've ever experienced in an airliner. It does not inspire confidence when the flying crew seems to struggle to get the plane back on the tarmac. This was my last SAA flight!
 (0%)  
 Lovely flight attendants
 (0%)  
 The flight experience was awesome! Lovely flight attendants and very clean rest room and good food and inflight entertainment
 (0%)  
 Flight SA555 on Monday, 13:30 was not a good flight altogether, there was an unsusual sound throughout and the landing was very bad. i think everyone was scared in that flight
 (0%)  
 The air hostesses were very kind and pleasant. The travel gave my bags priority. Finding my bags already picked for me, was a plus
 (0%)  
 Employ people on merit and stop embarrassing the country.
 (0%)  
 No complaints at all
 (0%)  
 Well done - good to have you back. We had missed your services. Especially your meals on Long Haul flights…
 (0%)  
 One of my expensive luggage wheels was broken by, who I think must have been, luggage handlers throwing the luggage. This is not the first time this has happened. You need to improve on your luggage handling.
 (0%)  
 I expected more
 (0%)  
 Very satisfied with the service received on the flight.
 (0%)  
 Great cabin crew
 (0%)  
 Very nice staff at board. Frequency of flights to Cape Town at Saturday should be higher
 (0%)  
 My work paid for me to fly business class, in order to get some rest on the flight, given I traveled for work. However there was a family seated in business class with 2 small boys, of about 2,5 years old. These children were making a huge noise throughout the flight. I asked the hostess to speak to them but she obviously didn't state it seriously enough as this continued throughout the flight. I got to Johannesburg exhausted with NO rest. I find this unacceptable
 (0%)  
 No pre-takeoff drinks were offered
 (0%)  
 your procedures are outdated and behind that of other airlines, e.g. use of devices for take off and landing on airplane mode
 (0%)  
 Too much noise from the crew at the back galley during the non service part of the flight. They were talking and laughing extremely loud whilst we were trying to sleep. I can understand a bit of noise during the in service part of the flight from the galley but the loud voices from the crew and everyone trying to out talk each other was a bit unbearable.
 (0%)  
 It is cold in the airplane and blanket very thin.
 (0%)  
 The Pilot was very Good. Basically, Excellent. Overall, I did not experience any turbulence… Communicated with passengers.
 (0%)  
 Punctual- on time
 (0%)  
 I had a horrible experience today with CLIONE MASHIANE I had booked 2 business class tickets for myself and my husband Mr and Mrs Choonara and the kids on economy class..last night my toddler fell ill with fever and was sick .. we tried to upgrade his ticket at the airport unfortunately all the tickets on business class was sold out. My Lo was crying and didn’t want to sit with his siblings and just wanted his mom . This airhostess insisted my husband go and sit in economy class and although the baby sat on moms lap for over 3 hrs the business class seat was empty .. this air hostess was totally rude insisting that we paid for 2 seats so we get 2 seats even though the baby was sitting on moms lap. We are really upset she spoiled our Whole experience and our trip back home .
 (0%)  
 Airport experience was tge main reason. Cleanliness of the airport
 (0%)  
 Flight was 20min delayed from JHB Airport.
 (0%)  
 I asked if my baggage could be kept up front upright and was told if there is no space it would have to be offloaded. My meal was offered to someone else and then after I asked for the vegan meal, they offered me vegetarian and then realized the special request was for me and handed it to me without any apology. This older lady is quite rude.
 (0%)  
 I bag was opened and some one stolen my stuff
 (0%)  
 Exceptionally well
 (0%)  
 I was booked to fly from Jhb to Dbn at 13h30 on SA555. Despite proceeding through the boarding gate security check without any issues, on boarding the plane it was brought to my attention by the air hostess that the boarding pass issued to me upon check-in belonged to someone else already checked in. I was summarily kicked off the flight, which was then also delayed because my luggage had to be located and removed from the hold. I was put on a later flight, SA571 at 16h55, which completely messed up my plans due to arrival in Dbn 3.5hrs later than planned. I have to question how this mess actually occurred and then was also not picked up during the pre-boarding security check, which should at least have flagged that the same person had checked in twice? Imagine if I had missed an important meeting or a connecting flight to another destination because of this? Very inconvenient to say the least.
 (0%)  
 NA
 (0%)  
 I had to fly for my work as an attorney. I arrived back at the airport one hour before departure. I was told that the flight was overbooked by 5 passengers and that even though my ticket was purchased 3 weeks ago, I had no seat anymore. I was told by the lady working at the counter that "this happens and that there was nothing she could do". I refused to accept this and we were placed on stand by by the supervisor. Shocking that SAA can do this to make extra money. Corporate Greed!
 (0%)  
 Except for the 15 minutes delay , the flight was smooth and services excellent
 (0%)  
 Good to have SAA Back
 (0%)  
 I think the services of SAA have drastically worsened from the last time - 2019
 (0%)  
 Flight etc great, booking was problematic
 (0%)  
 Flight was on time which is always good.
 (0%)  
 Very professional staff on board. Thank you SAA team.
 (0%)  
 Chair was comfortable.
 (0%)  
 From the minute when we interacted with Tsholofelo at reservations, we knew the experience was far superior to any airline we have dealt with. She was absolutely incredible. Nothing was too much trouble, everything was done with precision and grace. What an asset she is to your company. I hope you reward her for her incredible representation of the SAA brand.
 (0%)  
 We departed later than scheduled and my luggage did not all arrived
 (0%)  
 Absoluut stunning. Professioneel, geen hick-ups. Vanaf my bespreking tot ek van die vliegtuig by my bestemming aangekom het, was dit foutloos en 'n plesier om met SAL te kon vlieg.
 (0%)  
 Departed and arrived on schedule
 (0%)  
 Service was excellent
 (0%)  
 SAA is the only airline that is truly transformed even at Pilot: Captain and first Officer level. A truly SA Airline. Well Done
 (0%)  
 Flight was due to depart at 07h00. Crew only arrived at 06h35
 (0%)  
 My name is spelt incorrectly in the survey email
 (0%)  
 Friendly elderly staff
 (0%)  
 staff very welcoming and polite.
 (0%)  
 The flight attendant are so friendly and approachable
 (0%)  
 It was good. I am disappointed that despite travelling business class between Accra, Joburg and Mauritius, I was not awarded any points. I tried to register but the response was: No points awarded for flight from Accra.
 (0%)  
 - Simplified online booking and check-in processes - On-time flight - Hostesses demonstrate readiness to assist, and they are kind - But the ticket is very expensive
 (0%)  
 It will be nice if you can make onboard internet connectivity an option.
 (0%)  
 Check in was good. Staff at boarding gate was unpleasant and downright rude. Airbus does have better legroom than any Boeing product but your planes show their age. Broken armrest, loose row of seats, dirty exterior of plane especially on the wings an trailing edge. No usb charging or personal infotainment.
 (0%)  
 Rough landing and take off. Felt like the pilot was learning how to fly a plane
 (0%)  
 Bags were lost, with no apology
 (0%)  
 The staff was very friendly and the flights were all on time.
 (0%)  
 great service
 (0%)  
 Great customer service and fantastic that the customer comes first
 (0%)  
 Maybe a recommendation is to take the Business Class customers through the functionalities of all the buttons on the seats and also how to use the in flight entertainment set up
 (0%)  
 Flight was on time. Staff were excellent and very professional.
 (0%)  
 N/a
 (0%)  
 It was very nice and the staff were very professional and made me feel very confortable.
 (0%)  
 The plane was not modern, and was very subpar for a business class experience. The attendants ran out of salad as everyone was opting for that, and not arrangements were made other than to tell me that I would have to eat the main meal. Pathetic
 (0%)  
 Flight was delayed however the hostess were very professional and friendly
 (0%)  
 a Little bit more leg room will be nice (Lenght - 2m)
 (0%)  
 Purser was very rude.
 (0%)  
 I was excited to fly on the national carrier after long absence on the Durban route
 (0%)  
 The landing was fairly harsh on my return flight to O.R Tambo.
 (0%)  
 I got to my destination🙏
 (0%)  
 Really good, I enjoyed it.
 (0%)  
 Stuff was friendly and snack was nice
 (0%)  
 There were no SAA staff at the check-in counter for about 20mins. Just inexcusable!
 (0%)  
 For the first time in my air travel history, Flight SA572 from Durban (13 Sept) was very smooth - from takeoff until touch down. It was the be bet experience ever. The Captain must be commended for creating such a best experience.
 (0%)  
 On board experience was excellent. Air hosts were very professional, friendly and attentive - what a pleasure!
 (0%)  
 My special meal of gluten free meal was not provided
 (0%)  
 The plane was half full and yet I was forced to check my hand luggage in with cabin luggage bins half empty as well. as a gold card holder, this was not cool.
 (0%)  
 We arrived early
 (0%)  
 the refreshments/snacks were quite good and fresh
 (0%)  
 Super friendly air hosts and hostesses.
 (0%)  
 The person at the departure was not aware the gate has chamged from D to E and we kept running around
 (0%)  
 Friendly staff all round
 (0%)  
 ONE BAG WAS MISSING , WE WERE P-ROMISED A CALL THIS MORNING FOR FEEDBACK BUT NOTHING. TRIED CALLING SINCE 9:00am NO RESPONSE FROM THE NUMBER 0328152001/2002
 (0%)  
 As a Life Platinum Member it was good to feel that my status was once again regarded as meaningful after many years of almost disregard.
 (0%)  
 All staff were very helpful with queries.
 (0%)  
 On time and good service
 (0%)  
 Delay, plus the plane had some mechanical noise that was extremely concerning
 (0%)  
 SA333 from JHB to CPT delayed for more than an hour
 (0%)  
 I was initially booked on SA343 scheduled for 14h10 to Cape Town. The flight was cancelled on the last hour and all moved into SA357 scheduled for 16h40
 (0%)  
 When YOU cancel a flight , I don’t expect to be treated like an inconvenience when simply asking YOUR idiotic staff to re book me. Disgusting customer service - the pest of any airline travel on globally
 (0%)  
 I enjoyed the Dynamic Seat Blocker option on one of my flights.
 (0%)  
 Checking in was seamless and boarding process also very good
 (0%)  
 Flights on time and excellence service on board and the check-in counters
 (0%)  
 1 hour delay was disappointing
 (0%)  
 Flight cancelled, no communication
 (0%)  
 My flight was cancelled.. I did not get any notification
 (0%)  
 You cancelled my flight 2 hours before take off. You lot are truly useless.
 (0%)  
 Flight was absolutely fully booked
 (0%)  
 Flight was delayed with no communication to passengers.
 (0%)  
 Delays on flight and poor food.
 (0%)  
 I forgot my ipad on the flight and your durban staff were very honest - contacted me and i picked up my ipad from your ticket desk
 (0%)  
 Just like the layout of this survey. Frustrating to answer. Get professional to do it.
 (0%)  
 We booked a business class flight and were downgraded without prior information
 (0%)  
 My flight was cancelled and no notice to me was given whatsoever. I arrived at the airport with no flight. Will not fly SAA ever again.
 (0%)  
 My flight was cancelled yesterday without any prior notification. I was already through security at CPT airport when I realized the flight was cancelled. I then had to scramble to find an alternative flight.
 (0%)  
 I enjoy traveling with SAA because it feels like home when you board a plane and see familiar faces.
 (0%)  
 Wide body aircraft from Cape Town is always the best.
 (0%)  
 Logistical improvements recommended
 (0%)  
 My flight was canceled due to an aircraft birdstrike incident ,which i can understand. However despite having my e mail and cell No and again taking these details at check in there was no direct communication to pax. Compare this to your competitors where there is constant communication giving departure gate No and arrival baggage carousel No on landing
 (0%)  
 Flight was cancelled and I was not informed. Only discovered at the Airport
 (0%)  
 Coming back the flight was cancelled and there was no communication received. Staying at the airport for more than 4 hours was very frustrating.whereas I had prior commitments in Johannesburg.
 (0%)  
 passenger arrived at the airport only to find out his fligh ticket has not been issued even after receiving booking confirmation from SAA contact center and already paid the fare difference.
 (0%)  
 Check in was supposed to be at 5:25 only started at 5:50 I was late for my business trip. NO organization when we have to disembark. Everyone just jumps up and leave. The delay to get your bag at the coursel is so pathetic. Another 30 minutes waisted. I will never fly with SAA again. I travel alot for business I will advise my company against it as well
 (0%)  
 SAA is back! such a great experience
 (0%)  
 F&B Staff were 7/10 Safety/rules and reg staff 5/10 - slightly arrogant Facilities on plane 7/10 The way intercom announcer differentiated between “EXONOMY” and business was tactless Pilot/flight experience 6/10 - huge instant altitude shift on approach
 (0%)  
 Flight was over an hour late
 (0%)  
 LATE!!!! Not acceptable
 (0%)  
 The flight was delayed for over 1 hour 15 minutes, and despite being a Voyager member, I did not receive any SMS or e-mail notification at all.
 (0%)  
 Boarding was slightly delayed, but flowed well once things got going.
 (0%)  
 internal cabins are really tired and dated.
 (0%)  
 The boarding was done very early it seemed. We sat on the plane for a long time before it moved but it left on time.
 (0%)  
 None
 (0%)  
 The serving trays were either broken or partially operating, it was difficult to serve the meal or place a cup on the tables.
 (0%)  
 Business class seats fixed with tape, catering most probably the worst I have ever had
 (0%)  
 The pilot flew very well. the flight was late by 15minutes.
 (0%)  
 Smooth and Quick, no waiting long after boarding
 (0%)  
 Lovely staff, easy check in and smooth flight
 (0%)  
 i would recommend it to someone
 (0%)  
 Flight 1hr late.
 (0%)  
 all went well
 (0%)  
 Dominic was a superb flight host!
 (0%)  
 The service was very good and the lounge super.
 (0%)  
 SAA need to focus on time management. We are always taking off late!
 (0%)  
 Very friendly and efficient staff
 (0%)  
 The SAA business loung is really a very dismal experience
 (0%)  
 Flight delayed, no explanation given, seats were also changed.. Poor inflight service with limited options.
 (0%)  
 my flight was delayed by 3 hours, and my luggage arrived broken, I'll send an email to the customer care
 (0%)  
 Flight saa333 was cancelled without any communication or alternative arrangements and if I did not going to the counter and asked I wouldn't have known that they accomodated us on an alternative flight saa343 that was two hours later and when we eventually got on board that flight was also an hour late. The flight itself was ok but my luggage and golfclubs weren't on the flight and we booked a golf game at an exclusive club for early Saturday morning as a present for my sons birthday and here I am without my cubs. Even the pilot when apologising and saying he hoped we will use saa again was softly laughing as he knew it to be very unlikely.
 (0%)  
 I was on flight SA343 to Cape Town. The flight was delayed, and combined with another flight. My friend and I checked in online 24 hours before the time. When we got to the boarding gates, we were told it’s a different plane and the seating are different. We weren’t next to each other anymore. SAA needs to communicate this in advance, especially people travelling in groups.
 (0%)  
 Cancellation of flights with no timeous explanations. This is very disruptive for coordinating business meetings
 (0%)  
 It would have been very good if the boarding pass that was printed in Lusaka could have been read at security in JHB. Instead I had to go to the SAA desk to have it reprinted. As the layover time in JHB was very short this could have lead to me missing my connecting flight.
 (0%)  
 Engine had an issue and it took 3 hours to change the plane, the crew (why not the same one?) etc, so it was very late. Then my bag was lost...desptie all the time of a 10 hour connection
 (0%)  
 Delayed flight with no warning. Been a Platinum Voyager member means nothing to SAA.? Chaos at checking desk with no management of Priority birding. Bumped to row 45 while passengers with no voyager status upgraded to business.
 (0%)  
 Staff were friendly. Good service
 (0%)  
 So happy SAA is back, keep up the service, please don’t let us down again
 (0%)  
 SAA was an hour late
 (0%)  
 You cancelled my flights and my entire plans for the Friday evening was ruined. tickets i bought for a show wasn't refundable and you decided to merge 2 flights. Will never book with you again. The sooner SAA goes bankrupt permanently, the better.
 (0%)  
 Nice and friendly staff.
 (0%)  
 The 2 female pilots were amazing. Smooth take-off and landing
 (0%)  
 Only because I managed an earlier flight.
 (0%)  
 Plane was cancelled and replaced by a plane 3 hours later. The flight was cancelled early in the day and nobody bothered to contact me by email nor by phone to inform me. I went to the airport at 3pm to catch my flight only to be told it was cancelled and I was now on the 19h30 flight. Useless service. Especially for business class.
 (0%)  
 wonder why lifetime platinum cant get automatic upgrade into business class when there are free seats
 (0%)  
 the fight was soo smooth
 (0%)  
 Flight on time. Cabin staff were efficient and courteous. Pilot kept us well informed. Enjoyed the system of controlled disembarkment
 (0%)  
 12h20 flight on Friday 16th was cancelled. Forced to combine with a 1h10 flight which eventually took off after 15h00. Communications shocking to all who had been queuing for a very long time. Delays shocking. Pilots chair in cockpit was being replaced. Told we were also waiting for beers and cokes. This was a terrible example of how SAA is doomed to fail once again.
 (0%)  
 The 15h00 was cancelled, no message from SAA, only found out once I was at the airport. Moved to the 17h00 flight which was postponed to 17h20 and then 18h00. Then at ORT we were parked at the far side so that busses were required to move us to the terminal. I ahve no say what airline to use, my company makes this selection, but personally I will never fly SAA. They are still the same as before.
 (0%)  
 Cabin staff seemed very positive.
 (0%)  
 My flight was canceled and I was not notified. I had checked in 24 hours in advance. When I got to the airport, it was only then I was advised of the cancellation.
 (0%)  
 my flight was delayed from lusaka to Johannesburg and I missed my connection flight and there was nothing SAA could do to assist me. Also, the lack of collaboration between Airlink and SAA made my connection in between the flights terrible with regards to checking in of luggage
 (0%)  
 I am happy to fly with SAA
 (0%)  
 The cabin crew were very friendly and warm
 (0%)  
 no priporty checking in no proiority bag collection
 (0%)  
 see below
 (0%)  
 Gate change from D7 to D1 and no notification. Nothing was updated on the electronic data board as well. Very disappointing.
 (0%)  
 New terminal in Lagos is much better than the old one. The plane itself was clean and tidy when we boarded and the staff were professional and friendly.
 (0%)  
 The plane was on time, the boarding was smooth and easy and the air plane staff were professional and friendly. I love that there were less bumps and tossing around during the ascend and descent. SAA. My favourite airline 🧡🧡🧡
 (0%)  
 I flew on friday night from Cpt to Jhb, and the return leg on Sunday. After doing an online check in, opted to send my boarding pass on email. To my surprised, the boarding pass never arrived. I tried 4x, and no luck. I had to go to the counter at the airport to get a printed boarding pass. Come on, we are living in the 21st century. I tried to alert the counter lady, and they are just ignorant. The counter gentleman at OR Tambo was even worse, he wouldnt listen to my problem, told me it has nothing to do with him, and I must just send an email to Customer service. How ignorant. I told him Airlink email system does work, and its convenient to use them. That did not even bother him, its like I am just one customer which you are about to lose. Do you have an idea how many irate customers like me, who hate counters hence we opt for E-boarding passes? mxm
 (0%)  
 Flights were late. Both of them. And they flights are way too expensive.
 (0%)  
 My suitcase was damaged that it is not fit for use.
 (0%)  
 My luggage was not loaded on the flight. We only received the suitcase at 11:30 pm at the hotel after numerous calls
 (0%)  
 Unfortunately we were delayed due to a damaged seat
 (0%)  
 The plane was very full but everything was handled very professionally, especilly the leaving the aircraft so good to do it row by row. Excellent
 (0%)  
 Priority boarding not carried out, aircraft old and rickety
 (0%)  
 They left my bag in JHB
 (0%)  
 Food could be much Improved to Meet with other international airlines and better tv and selection as well as More friendly staff especially at check in
 (0%)  
 Actual boarding time vs advertised boarding time in not adhered to
 (0%)  
 Very disorganised at the airport with changing of gates and not announing on time for people to move to the correct gates. The plain arrived late and departed late.
 (0%)  
 Friendly staff all around and helpful
 (0%)  
 Business class seats desperately need an update to compete with other airlines. Otherwise there is no value in the product.
 (0%)  
 Please may you include something for us that dont eat eggs
 (0%)  
 Both flights - planes need maintenance. Flight 1 - overhead storage units rattled very loudly on take-off and landing. Flight 2 - seat 11E fold down tray broken.
 (0%)  
 It was shocking!!! I was booked on SAA333 which was cancelled and we were transferred to SA 343 which eventually left OR Tambo after 15h00. No communication from your ground staff as to what was happening. Travellers had to individually enquire. Your staff member Vivian [at the check-in counter] has a terrible attitude, doesn't listen and shouldn't be dealing with customers. I take the trouble to check-in online and book an aisle seat due to health reasons. On the flight back I requested an aisle seat and was not allocated one. I find it ludicrous that flights can be cancelled at the last moment because it doesn't suit the airline.
 (0%)  
 Brilliant
 (0%)  
 My last trip with SAA before this was cancelled in March 2020 (of course: no refund), as SAA went out of business on international routes. This next flight in September 2022 was postponed for two hours, so that my wife and I just caught the connecting flight, but the luggage stayed in Johannesburg. So we had to go back to the airport to pick it up next morning (or could have sent it to the hotel, which we regarded as risky). Consistent experience!
 (0%)  
 SAA has dropped their standard. It was my first time to travel since COVID-19 as I was a bit scared of contracting this virus. Since I am using wheelchair assistance, I am used to having air hostesses helping me with my bags to my sit. This time I had to ask them to help me even though they could see that I am sitting on the wheel chair. They were not warm and welcoming like they used to be prior COVID.
 (0%)  
 I travelled to and from Nigeria on two consecutive weeks and the flights going and coming back were right on time!
 (0%)  
 Downgraded at check in from Business Class to Economy. Three other people I was travelling with were not impacted, so highly embarrassing for me. Furthermore another person in my organisation who had been impacted by earlier cancelled flight had been upgraded to Business Class on the same flight. This is ridiculous.
 (0%)  
 I paid extra for an emergency exit seat that provides greater legroom however, the plane I flew on was an A319 not an A320 and my row 16 on the A319 is not an exit. However on the online booking for my flight it was listed as an emergency exit
 (0%)  
 Plane was delayed and flight was uncomfortable. When compared to Airlink, the SAA quality is below standard
 (0%)  
 my bag was swaped at the baggage reclaim. the person who filled in the bag tags a the gate omitted all infomation including the pasangers seat number. the person attendding the customer service baggage stand at the cpt airport said that it was standard procedure to complete forms as such. i feel it is simpily negligance.
 (0%)  
 Everything went smooth
 (0%)  
 Please bring back new planes
 (0%)  
 No Hassle trip and on time as well.
 (0%)  
 Friendly hostesses
 (0%)  
 On time and professional
 (0%)  
 3 across seating in business class is simply not acceptable (A319).
 (0%)  
 the service and friendliness was very good
 (0%)  
 The Business Class cabin was full, which is not a problem, however, the overhead compartments were overloaded with passengers who are allowed to carry multiple bags and some oversized. also seats 1a and 1c do not have any overhead or under seat stowage space. for such premium seats, not to have this is unjustified.
 (0%)  
 The food was poor and I didn't feel as though I was flying Business class on my trip to Johannesburg. My return trip was way better and excellent.
 (0%)  
 Poor service and very evident this is not a worldclass airline
 (0%)  
 Service was quite efficient.
 (0%)  
 Very friendly professional staff
 (0%)  
 Flight departed a few minutes early. Wonderful. And landed a few minutes early too.
 (0%)  
 only negative was that a suitcase from Singapore did not get to us in Harare until four days later....but I do NOT KNOW if this was due to poor handling by Singapore Airlines en route or by SAA in Harare
 (0%)  
 Great staff on the flight
 (0%)  
 NONE
 (0%)  
 SAA is having staff members that are full of sense of UBUNTU
 (0%)  
 THERE WAS A SQUICKING NOISE DURING TAKE OFF AND LANDING. NOT SURE IF WAS COMING FROM THE ENGINE OR WHERE. THIS MADE ME VERY SCARED.
 (0%)  
 Lines are not respected. Can’t be seated in the middle of the plane and expect to get off first. There’s no control
 (0%)  
 Embarking from one entrance was a bit of an issue. I was booked on the last row, so having to walk all the way through wasn't so great.
 (0%)  
 Great flight crew
 (0%)  
 luggage was lost, missed 2 flights and had to wait from 15:00 till 22:00 to receive luggage.
 (0%)  
 The app is of poor quality and keep closing. The seat was very spacious and made the flight comfortable.
 (0%)  
 Excellent service, right on times
 (0%)  
 I did not think that SAA would come back with such a big bang. The truth though is that they were not a bad airline before.
 (0%)  
 Flight get delayed and I end up missing the connecting flight. I have to cover the cost on my own
 (0%)  
 We need SAA to bring more flyt because this ours and its the best of the best flyt
 (0%)  
 Excellent service. Keep up the good work
 (0%)  
 Seats were broken, arm rests were broken and service was terrible
 (0%)  
 Delay from Jo-burg to Durban of at least one hour.
 (0%)  
 long way to go for SA to be good
 (0%)  
 Poor business class in Harare sub standard food in business class
 (0%)  
 No
 (0%)  
 Flight was delayed , but once got going it was good
 (0%)  
 Keep it up with good service
 (0%)  
 Staff was very helpful
 (0%)  
 I was delayed in cape town on your flight and all you did was say sorry, i get to the gate 20 mins to 5pm and i wasn't allowed to board. I was treated so rudely and have to pay a different amount for a new flight. I went to the ticket sales and the woman on duty was very rude to me and unhelpful. I won't ever use your services and honestly your staff and the airport staff need proper training on human ethics and customer service. Poor poor poor.
 (0%)  
 I was impressed that the Flight attendant took the time to arrange for my wife and I to be seated together.
 (0%)  
 Great service
 (0%)  
 The Pilot (lady) was flying us perfectly. The turbulence was gentle. Tell her that we really appreciate her and the way she piloted us.
 (0%)  
 I missed an important work meeting due to the flight delay.
 (0%)  
 Love the carrier
 (0%)  
 Morning and afternoon flight was delayed.
 (0%)  
 Airplane could be cleaner and seats i bit more padded.
 (0%)  
 The fast track entry gate was closed and we had to stand in a que of 100+ people. Our flight was delayed by 1 hour and further delayed with take off.
 (0%)  
 Very uncomfortable flight due to compact seating.
 (0%)  
 I am proud to be a South African because SAA were outstanding
 (0%)  
 A very friendly and polite lady at the checking desk came to my risk when I was 2 minutes late. Much appreciating.
 (0%)  
 The new arrangement to keep all the passengers seated after landing and to disembark in sections is a terrific new arrangement. No more pushing and shoving and making people hot under the collar.
 (0%)  
 Thank you for the beautiful servive
 (0%)  
 My journey was very smooth and on time.
 (0%)  
 first time flying on SA. Was assisted to the end.
 (0%)  
 Flew on the date of your one year anniversary following'lock down'. Enjoyed the atmosphere, excellent service and cakes!
 (0%)  
 Why do you not allow passengers sitting at the back to disembark at the back, had to stand and wait like a fool for everyone to depart. Not cool. Take a flight with Safair, and learn something new!!!
 (0%)  
 I was extremely late in getting back home from a flight from New York to Johannesburg then Cape Town. What I cannot understand is that I had a seamless flight all the way from New York and then my experience turns into a cattle show. Your service needs to be looked at, South Africa is a great destination for tourists, but most tourists are afraid and nervous when they hit SA shores, they received incompetence, confusion, and delays, what a joke.
 (0%)  
 The Kosher meal was an apple / orange and a lime with a knife and fork! This was 3 fruits Not Kosher With no way to clean hands after eating them This was disappointing
 (0%)  
 There was an almost 3 hours flight delay due to what was siad 'operational problems'. My plans for after were massively undone by the delay
 (0%)  
 Everything was amazing
 (0%)  
 I travelled business class with my two sons (1.9 months and) 7 year old son. No provision for kids meals and yet other families travelling the same class were offered kids meals. The male flight attendant was brilliant, the female flight attendant was not bothered. I have travelled with SAA many times and to be honest, economy was better, my son was offered a kiddie pack to keep him pre-occupied in this instance we had nothing. I'm really disappointed with the service - it's the little things that make a difference -
 (0%)  
 Very low on personnel for check-in, Cape Town
 (0%)  
 CHeck in was not open at the posted time, they started 25 min late. Agent did not ask where to check luggage to and had to redo the tags and fetch one which already left on the belt. No information about lounge was volonteered. Lounge was ok, but had to ask two people to find water (refridgerators empty). Food on plane was horrible - the worst I had in years
 (0%)  
 Staff were friendly and professional. Pilot feedback was great. Food/snack was good, nice to have Tea on a local flight again.
 (0%)  
 Will be easier on the passenger if the transfer counters outside the international arrival exit are open soon. it is a hassle to slug baggage that is already checked in, all the way up to the 2nd floor to go and stand again in line t the check in counter.
 (0%)  
 Y’all need to get onboard WiFi - please 😩
 (0%)  
 better movies and food
 (0%)  
 The cabin crew were exceptional
 (0%)  
 Plane on time, crew friendly - food and drinks very low budget.
 (0%)  
 though during boarding, the checkin lady was rude and unreasonable. the other passengers were appalled by her rudeness and pettiness.
 (0%)  
 Your staff are very friendly and professional.
 (0%)  
  A pleasure to have Staff striving to meet passenger needs
 (0%)  
 The flight was delayed by almost an hour at Durban and we almost missed our connecting flight to Sydney from Johannesburg - despite letting the flight crew know and their assurance that we could be accommodated if we missed our flight there was no attempt to let connecting passengers off first to make next flights. We had to RUN across three terminals and the ground staff did not heed our pleas for assistance on where to go or to let us through first. Letting two women in their 70s RUN across three terminal was not what I would call service for a fault which was not of our making
 (0%)  
 Travel was good, controlled flight the pilot was just on his game. Very well indeed
 (0%)  
 The best in local airlines
 (0%)  
 Great staff on board
 (0%)  
 Return filght was delayed by +/- 30min
 (0%)  
 Announcements were very loud Very generous baggage allowance
 (0%)  
 The flight was late and no apology or explanation was offered
 (0%)  
 The flight attendants were very friendly
 (0%)  
 the air hostesses were very festive, happy and helpful. That made the whole journey very pleasant.
 (0%)  
 Our priority bags came out last - literally
 (0%)  
 Our flight was cancelled and the next flight was delayed by over an hour.And we waiting 45 minutes for our luggage at OR Tambo.
 (0%)  
 Highlight was the fact that i didn’t have to book via your website. I still think it needs work… booking should be seamless
 (0%)  
 Your website no longer user friendly. You cant access with voyager no. You have to put in flight reference number
 (0%)  
 Plane departed on time
 (0%)  
 Email boading is not working
 (0%)  
 The service was so amazing I’m enjoying traveling through SAA
 (0%)  
 I loved the flight big up to Captain Majola I forgot the name of the other Captain to Durban
 (0%)  
 Items were stolen from our bag
 (0%)  
 Great hostess service and on time departure and arrival.
 (0%)  
 It was generally good, left on time and arrived on time
 (0%)  
 Was a real pleasure to flySAA again.
 (0%)  
 Better than expected
 (0%)  
 All went very smoothly. Breakfast good, staff friendly
 (0%)  
 The check in agent was extremely rude and because of her attitude we almost missed our flight. She caused a lot of stress and emotional distress not just to me but to the kids as well.
 (0%)  
 More friendliness at the counter.
 (0%)  
 My 13H55 flight was cancelled at the last minute, after I have already checked in , so bad that no SMS, NO What's app no E-mail , no communication what so ever was sent to me and other passengers to notify me of the cancelled flight.
 (0%)  
 The service that was good at the Airport, for some reasons unknown rescinded. The fact that if the flight is going to be late or a client is already late for the boarding, there used to be announcements as part of the service. This could conveniently be beneficial to your clients;
 (0%)  
 The flight attendants didn't speak clearly, sounded robotic rather than engaged. you could tell they are doing their job at a bare minimum rather that offering a proudly South African service.
 (0%)  
 food is perfect - keep it up
 (0%)  
 asdf
 (0%)  
 Plane needed a bit of maintenance, looking a but dirty and worn inside. Like flying SAA but your voyager program, SAA app very cumbersome. To date, can not access Voyager as I don't have time to phone call centers for my number.
 (0%)  
 They should hold a connecting flight for few more min for late arriving inbound arrival but they didn’t! So I lost a full paid day in Zanzibar :(((((
 (0%)  
 No priority security screening / hand luggage search at Cape Town. One waits in the usual queue.
 (0%)  
 I asked for a blanket for twice but not get it
 (0%)  
 Happy to have travelled with SAA after a long period of not travelling and also after experiencing other airlines.
 (0%)  
 Which Voyager app do I use to check my points/status?
 (0%)  
 The SAA lounges has the worst food of all the lounges.
 (0%)  
 lovely experience
 (0%)  
 Excellent service throughout the whole travel experience. Still a great airline.
 (0%)  
 The app did not work and listed my flight Jhb to Jhb instead of Jhb ti Dbn
 (0%)  
 Flight was on time and the crew was professional
 (0%)  
 Flights departed on time. Good punctuality.
 (0%)  
 No delays!
 (0%)  
 Excellent service
 (0%)  
 I was not allowed to have my carry bag and backpack on the plane even though other passengers were allowed. I was treated with utter disrespect and instead of finding a solution, I was snubbed and treated very badly. I will never fly SAA again.
 (0%)  
 All female crew. Excellent take off and landing. Welcomed on board charmingly and in general service was great.
 (0%)  
 Arrived well on time, as per schedule.
 (0%)  
 SAA website and mobile app is really bad, needs lot of improvement. It was hard to check in and download boarding pass on mobile. pls do something and check out SAFAIR check in process to see how smooth it is.
 (0%)  
 Flight SAA left late on 28th Sept. We boarded the plane on time but had to sit waiting for take off clearance. I think the flight left 15-20 minutes late. What was the reason for this?
 (0%)  
 It could have been very good if not excellent had it not been for the flight attend Magubane who so unprofessionally barred people with two small pieces from boarding without handing them over to her yet others (not even in business class) carried 2 or three bulky bags. It was clear she was targeting certain people. I previously complained of her attitude but no action was taken. Other that the buggage collection/ticketing staff were fantastic and so were the ones in business lounge. If you doubt me ask other passengers who were on SAA555 about this rude flight attendant who is disgracing the airline at a time that the airline needs to retain its faithful clients and attract some
 (0%)  
 Flight was great - but online checkin was off line for most of the previous day and caused alot of stress
 (0%)  
 I had a very pleasant experience.
 (0%)  
 saa need to limit their announcing inflight.
 (0%)  
  Safe and sound
 (0%)  
 On time, great business class
 (0%)  
 The condition of the plane is a concern; requires maintenance. Chairs are broken and material damaged.
 (0%)  
 I really enjoyed the punctuality, the loading and offloading process
 (0%)  
 We were upgraded to business so we got very attentive service. Flight left on time and landed on schedule. Our bags came through quickly.
 (0%)  
 I enjoyed the trip back home with the spectacular A330-300( which has always been global trotter.
 (0%)  
 The inside of your planes are starting to look old and worn down. The plastic seatbacks are broken, the armrests are falling apart and the carpets are coming loose. I hope the mechanical side is in a better condition, otherwise you are heading for trouble.
 (0%)  
 We took off on time and landed early.
 (0%)  
 Thank you for new flight and the experience was good specifically for landing and taking off.
 (0%)  
 amazing flight - aeroplane was comfy and roomy, pilot was great and friendly and with food and bags included it felt like GREAT VALUE
 (0%)  
 Stay in the air
 (0%)  
 With my experience with SAA I was never been disappointed.
 (0%)  
 Captain Majola and his were phenomenal and gave me a great flight experiance
 (0%)  
 Smooth and uneventful.
 (0%)  
 Loved the diversity of cabin crew and staff - all ages, heights, hair choices - a true celebration of humanity:) Well done, SAA! You were celebrating Heritage Day when we departed, and the vibe, outfits and authenticity of the crew was inspiring.
 (0%)  
 The food provided in Business Class is a disgrace! Impossible to eat, I woul dnot feed that food to my dogs.
 (0%)  
 The flight was on time as scheduled.
 (0%)  
 Esp compared to Virgin
 (0%)  
 I really enjoyed traveling with SAA. Your customer service was exceptional. I’m impressed
 (0%)  
 All staff were professional, helpful and well-trained
 (0%)  
 i was expecting an upgrade from economy to business class as platinum card holder with more 2/3 empty seat in business class.
 (0%)  
 great experience and friendly staff
 (0%)  
 Flight was delayed for hours, while we sat in The plane. In flight meal was rubbish in business class
 (0%)  
 Aircraft was 40 minutes late at departure gate! baggage in Cape Town was 35 minutes late !!!
 (0%)  
 My booking was for the economy but it was changed to business class with no explanation or additional cost.
 (0%)  
 The floor was wet were I was sitting and my handbag and some of the content were damaged.
 (0%)  
 Business class and wheelchair passenger so priority boarding I presume ,,, from being a frequent flyer I have always had great service and treated with respect. After passing the boarding gate I was wheeled to the plane. There was a queue ( no problem), however when I got to the plane tge senior stewardess said I had to wait until all passengers had boarded. She said that was the procedure.. if that was correct then the gate would board me last . It was hot I was uncomfortable and said I would walk to my seat as I was in 1C so not far. The lady said to me. IF YOU GET OUT OF TGE WHEELCHAIR AND WALK TO YOUR SEAT I WILL NOT GET A WHEELCHAIR FOR YOU AT CAPE TOWN. Outrageous of her to speak to me like that. I waited 15 minutes before I could finally board . I f Had just arrived from London with Virgin and was tired I have a mobility issue and felt very upset . This is not the way to treat your passengers. She was obnoxious, rude and threatening
 (0%)  
 Travelling SAA just doesn’t feel “special” or “ SAfrican”. It’s just a big, old, dirty bus that transports humans. Experience in business the same as economy to be honest. Little differentiation other than wider seat.
 (0%)  
 Overall, the travel was excellebt, from the time of checkin in Lusaka to arrival at OR Tambo International Airport. The staff at the point of checkin and the inflight crew were courteous, kind and helpful, thus contibuiting to a beautiful travel experienc.
 (0%)  
 The captain only speaks few minutes after take off and 30 minutes before landing which I think is not enough. I expect to hear from the captain especially about any expected turbulence.
 (0%)  
 Flight back flight attendant displayed rascist behavior
 (0%)  
 Plane and set up was very old.
 (0%)  
 im proud of flying SAA, the hospitality, the landing of the plane and the plane on air just makes me proud and willing to support it anytime I feel like flying.
 (0%)  
 Your airbus makes a lot of noise and i myself am in charge of PPE at work.It costs 350 rand to get 100 ear plugs.And when one of your male cabin crew was thanking us after the flight ..i pointed this issue to him and he looked away.Such attitude.
 (0%)  
 It was my first time flying with SAA and I was impressed.
 (0%)  
 The crew were very friendly and the plane ride including landing was very comfortable. It was a pleasure flying on SAA again after a long absence. Keep up the high standard.
 (0%)  
 Quite impressed with the hard work put in by the crew & airline to cater for full breakfast with drinks - at no extra charge! Additional pointers that will keep me coming back: my ticket was cheaper than my usual airline; the ability to reserve and pay later online is quite the charm; the cabin is much quieter than my usual airline even from behind the wings. Can't wait to try business class :-)
 (0%)  
 It was my first time and I have enjoyeda every minute on board.
 (0%)  
 Phoned SAA customer services 1 day before travel and was advised that I may travel with a 39" TV just check in and then hand in at fragile if I do not exceed weight limit of 23kg. When at check-in with TV told "cannot transport electronics". Phoned customer care AGAIN from check -in counter and again told it is allowed. Check in lady said put on speaker and told party on phone it is not allowed as electronics.
 (0%)  
 MY WIFE'S PERSONAL WHEELCHAIR WAS LEFT AT OR TAMBO AIRPORT BY SAA PERSONAL WHO ASSISTED HER
 (0%)  
 The staff was not at all friendly
 (0%)  
 Excellent flight - very happy to be flying in an A330.
 (0%)  
 Your constant changing of flight times however are frustrating.
 (0%)  
 NO DELAYS
 (0%)  
 Nothing
 (0%)  
 Staff were helpful and full of energy
 (0%)  
 i had a comfortable flight and was really appreciated after a long day of meetings.
 (0%)  
 The waiting time and delays were not good, but staff were friendly. The plane was in need of some repair
 (0%)  
 Apart from the delay, the experience was great, i would definitely fly SAA again.
 (0%)  
 The flight was not clean
 (0%)  
 Can always improve
 (0%)  
 Ground staff especially good but generally all good....
 (0%)  
 I was sitting on seat 14 F flight 346 from CPT and my laptop was taken by the grooming team and it was not brought back or reported.
 (0%)  
 I was actually happy that I got my favourite flight "the Big one with 8 sits per row"
 (0%)  
 It was so great to be back in an SAA flight
 (0%)  
 I got questioned a lot of unnecessary questions upon arrival at the airport instead of being assisted. One of my bag was said to have been misplaced and the attended was asking me where I will leave and how I am going to survive, yet I was in transit, she even called me a stupid lady. Very disappointed and unprofessional behaviour from the border attended.
 (0%)  
 I asked for a window seat so I could take pictures and was given 17A right on the wing (the gold status check in ladies did not even know which plane or which configuration!). The plane was parked incorrectly by 1 m which meant we could not use skybridge until the plane was physically moved. Us passengers had to wait another half hour because quote: 'the plane's visual system malfunctioned???...what a joke.
 (0%)  
 Exceptional staff
 (0%)  
 superb just that your meals are just too small
 (0%)  
 So happy to have SAA back in the skies again. It would be excellent if there could be an additional flight leaving earlier in the morning from Harare.
 (0%)  
 The flight was delayed fro 2 differnent reasons, te in bound flight was delayed and then a technical issue. This almost resulted in me missing my connecting flight.
 (0%)  
 Travelling was good and the plane flew nicely. The only challenge was food which was not served to some of us in the plane because the plates were not enough/or boards
 (0%)  
 Take off was a nightmare and so traumatising.
 (0%)  
 very pleased with the service and hospitality
 (0%)  
 The landing was very bad at Robert Mugabe Int Airport. I was in shock for a few days.
 (0%)  
 not sure why you using such large planes for local travel also lots more cabin crew compared to other airlines
 (0%)  
 Good service
 (0%)  
 Plane seems to be old, not with godd aspect externally need a repaint) and internally too much loose plastics, creating lots of noisy on take off and landng.
 (0%)  
 Service was nice and the Breakfast was lovely
 (0%)  
 We departed about 40 minutes late due to baggage wheight distribution in the cargo that needed to be adjusted to balance the aircraft. I think this should have been done before departure tonot inconvenience passengers.
 (0%)  
 Regretfully, on both legs your departure and arrival times do not match what was advertised i.e. you were late.
 (0%)  
 Flight was delayed with aircraft technical issue. With this know boarding might have been delayed until the problem was resolved? Sat at least 45 minutes on a very hot plane.
 (0%)  
 1. Surprisingly, it was the 'cheapest' flight that I could find. 2. The possibility to choose the wing seats for a little extra was great. 3. We loved the 2 seater configuration. 4. The flights attendants were so friendly and helpful.
 (0%)  
 Flight was delayed by 1 hour 40 mins
 (0%)  
  Food trays ran out and no alternative was offered
 (0%)  
 The flight attendant's announcement during the flight was not up to standard compared to other airlines but other than that, everything went well
 (0%)  
 It was my first time flying SAA and i really loved the experience.
 (0%)  
 My bag was misplaced and only recovered after 48 hours
 (0%)  
 Only 2 check-in counters open. Stood in the queue for an hour. Only when check in was about to close did the staff jump into action and expedite the process. Flight then delayed for an hour too.
 (0%)  
 THANK YOU FOR THE GOOD WORK
 (0%)  
 First time flying SAA since Covid. After all the issues that SAA have had in the recent past, I did not know what to expect. Was pleasantly surprised to find that the experience was similar to what I had before. Well done. I hope you go from strength to strength.
 (0%)  
 Very Poor service We had no food available all though we paid for the service. I'm not happy and will definitely not be making use off your service in the future.
 (0%)  
 My first time in 15 years again on SAA flight and I was pleasantly surprised. The flight was on time, well organized, comfortable seats and overall a very pleasant experience
 (0%)  
 great staff
 (0%)  
 Unpleasant experience with check in. Not organized. Everyone waiting in queue with people coming in from the side. When we made the staff aware, they were dismissive and argumentative.
 (0%)  
 Although i was not happy with the flight with Nigeria the plane a little outdate for international travel i could not even use the entertainment, the screen was so old.
 (0%)  
 I enjoyed the food and hospitality.
 (0%)  
 excellent, thank you SAA
 (0%)  
 delayed flight. airplane was smelly
 (0%)  
 Cold vegetarian bun
 (0%)  
 The ladies in the Traveller cabin were amazing. kudos to both Neo and Tebogo for an excellent customer service experience, they deserve to be Pursers.
 (0%)  
 Flight was delayed again.
 (0%)  
 We had to wait half an hour because of a family that was late for the flight. Since when does any airline wait for a passenger?
 (0%)  
 Luggage was 24h to late, it stocked in Jo'burg
 (0%)  
 Polite, pleasant and helpful check-in staff with a sense of humour.
 (0%)  
 Kindly add more SAA flights in all South African airports
 (0%)  
 loved being back on an SAA flight!!
 (0%)  
 The service was excellent
 (0%)  
 Very helpful and polite air staff.
 (0%)  
 Long wait to board at JHB. Carry-luggage needing to be checked in when you get to the plane at JHB which defeats the purpose of having carry-on luggage.
 (0%)  
 The flight attendant got angry at me and shouted at me while I was trying to take pictures which I was going to post on my social trying to promote the air line since I am an influence.
 (0%)  
 We had a flight steward called David Riley. He was exceptional!!! He was friendly, welcoming, humorous and professional. He made you feel welcome and comfortable from the moment you boarded the plane until the moment you left
 (0%)  
 service with a smile always appreciated
 (0%)  
 Flight significantly delayed.
 (0%)  
 My TV screen did not work. When I alerted the airhostess to this, I was informed that they know about the error, and will see if they can move me once everyone was onboard. This never happened and I could not watch a movie, or follow the flight plan.
 (0%)  
 the gate changes on departure are never announced at Harare airport and there are ALWAYS gate changes.
 (0%)  
 Planes a bit on the old side.
 (0%)  
 SAA staff always potray professional conduct which makes SAA the best airline, so far, in SA.
 (0%)  
 This was my first flight on SAA in two years, and overall it was great thanks. The 'special' feeling of being acknowledged as a Lifetime Voyager member was missing, but I guess that will come back with time.
 (0%)  
 The staff at cape town international airport was professional, knowledgeable and willing to go the extra mile to assist,
 (0%)  
 The boarding was on time and the flight was delightful
 (0%)  
 There was a highly unacceptable delay of about 40 - 50mins, which inconvenienced the travellers. It is just unacceptable and 'business as usual' for SAA cannot be reverting to the old ways of always being the airline that fails to leave its destinations on time. This needs to be resolved with urgency and management needs to wake-up and do something about this. These types of inefficiencies are costing the economy dearly. People need to begin to take pride in being efficient.
 (0%)  
 Staff were extremely friendly and pleasant.
 (0%)  
 On Feb 12, I booked two business class seats under booking reference K8NGTO on the following flights: SA357 JNB - CPT Oct 6 18:15 - 20:25 Air transport 2500.00 ZAR ** this flight was subsequently changed by the airline to SA369 ** SA332 CPT - JNB Oct 10 10:55 - 12:50 Air transport 2500.00 ZAR Passenger Names: Lorin Schultz, Roberta Schultz Ticket #'s: 083 2131882470 and 083 2131882471 Both tickets are for Fare Basis Z14AP Cost per ticket was 5000.00 ZAR (air transport) + 2494.92 ZAR (taxes and fees) = 7494.92 ZAR (total) Our travel plans changed resulting in the outbound JNB - CPT flight on Oct 6 no longer being required. I spoke with an agent at your call center and requested that the Oct 6 flight be cancelled. The Oct 10 flight will remain unaffected. I received an email confirming the cancellation and indicating that the residual value for the refundable balance is only 666.96 ZAR per ticket. The total cost of each ticket was 7494.92 ZAR, presumably including a cost of 3747.46 ZAR per flight. Since I cancelled one entire flight, I am uncertain why I am only being refunded 666.96 ZAR of a business class flight that cost 3747.46 ZAR. I contacted your billing office twice through your website inquiring about the above questions but have received no responses to date.
 (0%)  
 i didnt have a seat when i checked in for my flight my luggage went missing the airhost was rude
 (0%)  
 The seat that I booked and sitting on it , was broken and had to show to one of the flight attendant before the flight leave, and she called the engineer or whatever and he couldn't fixed it and I was not comfortable at all as it keeps going forward and it was irritating.
 (0%)  
 very friendly and helpful staff
 (0%)  
 Love the snack pack :)
 (0%)  
 Well organised
 (0%)  
 Uncomfortable seats and lack of inflight entertainment
 (0%)  
 friendly stuff
 (0%)  
 My experience would have been excellent had it not been for a discriminatory act on the part of a very grumpy air stewardess who insisted that my hand luggage be checked in. I am a Voyager Silver member and as such was allowed to use the priority boarding queue. As such, I was one of the first passengers who approached the plane I had my computer bag (which I always stow in my sight under the seat in froint of me) and a single piece of hand luggage with me. I was asked which row I am in and when I answered 'row 11' was very discourteously told to hand in my bag. I did not mind, but what irked me was when I saw other passengers pass my seat with 3,4 and even 5 bags, which they crammed into the overhead compartment. Consistency and courtesy should be applied across the board irrespective of race or gender.
 (0%)  
 Lovely crew on board, smooth take off and landing.
 (0%)  
 Was charged for extra luggage even though I had an international connecting flight on Qantas as Platinum FF and that luggage allowance should have been applied. The ticket was also issued by Qantas, but staff were not willing to look at what the Qantas site said. Very poor service!
 (0%)  
 Outstanding cabin service
 (0%)  
 My items were stolen
 (0%)  
 Flight was safe, staff were courteous but the connecting experience from Lusaka to Cape town was pathetic. The idea of collecting bags and then run upstairs with bags to recheck in surely can be worked on to be smoother for passengers who are connecting. It is done in other international airports why not South Africa.
 (0%)  
 Friendly and professional hosts/hostesses
 (0%)  
 Check in desks and airplane staff are absolutely excellent!
 (0%)  
 I travelled with my minor child aged 12 but was sitting separately. I was in 26C and he was in 26D on either side of the aisle. I find it unacceptable that other passengers were sitting with their travel partners and I was separated from my own child.
 (0%)  
 I noticed the flight attendant were older and more gentle with the guests.
 (0%)  
 I travel for business at least every twice a month, sometimes more. The flights are full. When I arrive in Cape Town or JNB I want to leave the airport without delay. Your ground staff in Cape Town are becoming very zealous in forcing travellers to check their hand luggage. I travel with 1 piece of cabin baggage - I pay a premium to fly with you so I don't need to be hassled about 1 bag. I am a priority passenger so get the message to your people to treat me and other priority passengers appropriately.
 (0%)  
 waited long for bag drop off in JHB
 (0%)  
 The leg space on the Airbus 320-200 is excellent
 (0%)  
 SAA double charged me for my flight. Trying to get a refund is impossible and then the flight ended up being delayed. Absolutely pathetic. It's a wonder that criminal establishments such as this get revived.
 (0%)  
 PERFECT THROUGHT THE FLIGHT
 (0%)  
 There was a delay
 (0%)  
 Definitely more comfortable than Mango and Safair!
 (0%)  
 Having not had the opportunity to confirm my seat online before arriving at the airport well before departure I was obviously surprised to find that no seats were available for me. I appreciate that your team were eventually able to resolve the matter by finding a seat for me in business class. Your team managed the process in a calm and collected way which is appreciated.
 (0%)  
 You need to beef up your diet.
 (0%)  
 Only glitch was broken seat arm (emergency exit row).
 (0%)  
 Both flights were late
 (0%)  
 Seems like a trainee pilot was in charge take off was terrible and not smooth at all.
 (0%)  
 The cabin crew organization of passengers needs to be drastically improved, including management of stowing of luggage and the disembarking of passengers. The disembarking process is extremely chaotic.
 (0%)  
 The boarding process was very bad the flight experience was good
 (0%)  
 The experience was okay, except for my bag being broken by the staff.
 (0%)  
 Two of our group of 22 ppl were bumped out of their seats first class seats. These two individuals are the leaders of our group and one of them ended up sitting in the rear of the plane.
 (0%)  
 Inflight services very good. Good take-off and landing by the pilots .
 (0%)  
 Friendly people, nice plane
 (0%)  
 I checked in online for my flight SA 372 from Cape Town to Johannesburg and selected seat 45K. I was deliberately removed from this seat and allocated seat 69 G. Further a passenger name MATABOGE ticket ref OOVLG4 was not only given my seat but was also given my voyager status to load their three bags of luggage weighing 69 KGs. I only had two checked bags. This is a huge security breach and unacceptable.
 (0%)  
 Most SAA crew are professional and treat their customers professionally.
 (0%)  
 Flight was on time
 (0%)  
 There was long queues at check-in but onboarding was cool
 (0%)  
 Was so nice to fly SAA again! Comfortable, roomy and efficient
 (0%)  
 Besides a delay due to a technical problem
 (0%)  
 All well except my suitcase which did not take the same plane. However I could get it in Lusaka the day after.
 (0%)  
 welcome back better than the remaining airlines flying locally host and hostesses very friendly and accommodating. SAA was one of the best airlines before and i know that the airline will be the best by far.
 (0%)  
 The staff was friendly and all round fantastic.
 (0%)  
 Very friendly staff
 (0%)  
 On time with no delays. Friendly staff.
 (0%)  
 Plane looked like it needed a good scrub - overhead lockers etc....needs a refresh
 (0%)  
 best airline I have flown with. Efficient, punctual in alighting passengers and baggage waiting time was negligible I am very impressed
 (0%)  
 flight on time, comfortable
 (0%)  
 The only set back is the fact that the audio system for the entertainment system was very very poor. Rating from 0 - 5, I will only give the entertainment system just a rating of 1. This experience was both in and out of my entire trip.
 (0%)  
 I was sat four rows from the back of the plane beneath one of the speakers for the announcements. Extremely loud and diverting. One member of cabin crew was utterly disinterested in being there and providing service; the other was fantastic.
 (0%)  
 Our bags were left behind when we were connecting from Jo’burg to Cape Town.
 (0%)  
 My bag was attached a wrong tag and was therefore not in the plane as I landed in Durban SA531 at 8.05 am. The bag had important essentials which I needed to use yesterday for my show house and I was flying in and out of DURBAN . I was promised by Amy ( Baggage Agent ) that my bag will be delivered at my house immediately it arrives, 10.00am flight. I actually started calling from 12.00 and there was no response up until 2.00pm . I contacted the customer support services , and spoke to Portia , who was very helpful. She was told that the driver was on his way to my house and I was waiting for him to call me as he needed to call me to get a code. I also emphasized to Amy in the morning that they need a code from me . I even said to her give me your number so that i can communicate with you , she did say though that she was knocking off at 12.00pm but she will make sure that my suitcase is delivered pronto. I even asked if they had a driver on standby , to which she replied yes and in fact told me as i was leaving that she will contact him and tell him to be ready for the ZIMBALI delivery. Basically, i waited and there were cars and people in my house as were doing a show, and the driver never pitched. Later on when i eventually got hold of some lady whose name i did not take as i was already fuming , told me the driver did come to my house and found no one . What blatant lies and HOGWASH! Firstly, you can NEVER HAVE ACCESS in ZIMBALI Coastal Estate without a code. Secondly , supposed he got in the Estate by some MIRACLE, what he doesn’t know is that there were two cars, six guys outside and two ladies inside . Given the above how is it possible that your driver came into my house and found nobody. I caught them in their lies!!! What a shame for SAA , no wonder it find itself in these problems, no sense of commitment to PROFFESIONAL CUSTOMER SERVICE. I had to eventually collect my suitcase in the late afternoon on my way back to Johannesburg. You could see the delivery note& a duplicate were still intact , no one bothered to deliver anything, and from the tag my suitcase came with the plane that landed at 9.55am. At least i will never travel SAA again, period.
 (0%)  
 superb
 (0%)  
 Que was fast, hand luggage fitted well, nice refreshment
 (0%)  
 both flights were on time. great onboard service, landing was good. well done to SAA
 (0%)  
 Best Cabin in the sky. I was really impressed with the A319 cabin as it relates to space, noise and cleanliness. Seats were fantastic.
 (0%)  
 First flight from Accra to Johannesburg was excellent but the flight from SA to Lusaka i didn't enjoy it. I can't tell if it was the weather, plane age, pilot or something else. Flight was not smooth. third flight by proflight to Ndola was great and smoother than the one from SA to lusaka.
 (0%)  
 Big flight and good customer service from staff
 (0%)  
 No communication from the airline regarding online booking or any form of communication, except regarding upgrading my ticket.
 (0%)  
 There was passion on the people I dealt with
 (0%)  
 You are still serving the same meals in Business. Please remember that I've paid R10 000 for a Jhb flight and being served the same meals each time since July, is not acceptable at this price!
 (0%)  
 Had food poisoning on the flight from Accra which made me sick throughout my journey to Lusaka. This was not the first as I experienced the same on my last trip from Lusaka to Accra on August 30th
 (0%)  
 loved the free seat option.
 (0%)  
 Outstanding service from all staff
 (0%)  
 Excellent services and friendly staff
 (0%)  
 I am a Platinum Voyager member and I tried to upgrade my ticket utilising various means with NO help from the SAA team in Nigeria. The excuses ranged from we can't do it to we don't have access to the system to assist.
 (0%)  
 I am a proud supporter of SAA. The staff need to be the same and not just regard the opportunity as a job, lift up the spirit and culture of the business, I know it's been a tough journey to date
 (0%)  
 New plane, very pleasant experience
 (0%)  
 The service was perfecto!
 (0%)  
 I hate my experience with SAA. I upgraded my flight to business class with SAA and paid for it and was told there are no more seats in business class. I was not given a refund. I am utterly disappointed with the airline.
 (0%)  
 the service has dropped compared to what I experienced before covid 19 and clouds that SAA experienced
 (0%)  
 THANK YOU SAA!!!
 (0%)  
 Makes FlySAFAIR look amateurish.
 (0%)  
 Business Class seating on the Mauritius route is in need of a revamp. Whilst it is only a 4 hour flight it would have been great to have individual TV monitors with options to watch.
 (0%)  
 The turbulence was rough and then the landing was a bit hard. Otherwise I was happy that our Pilot was a woman. thank you for giving her the opportunity, the more she fly, her landing will improve with time.
 (0%)  
 I would like to register for reward program should you have
 (0%)  
 Flight attendant are not freindly
 (0%)  
 SAA is allowing other passengers on with two or more bags on which is reducing overhead storage space for us complying passengers. On our arrival, the cabin attendants made sure that passengers in Bus Class could disembark orderly and then turned to economy and indicated that we could all disembark. SAA should know that this will result in all passengers getting up all at once. The cabin attendant could have coordinated the disembarkation of economy in a more orderly way.
 (0%)  
 i could not upgrade to business class on the website becuase it said the aircraft did not have that option.I sent a mail.No response.When i got onboard i discovered that there was business class!luggage took 40 minutes.
 (0%)  
 Very impressive. The crew was wonderful and helpful! The food was excellent! The overall experience was out of this world. The pride of flying SAA was rekindled.
 (0%)  
 Excellent service received from all crew members
 (0%)  
 Flight arrived 20 minutes ahead of schedule.
 (0%)  
 The main issues pertained to my boarding experience. I travel quite extensively for business. When boarding I was stopped by a cabin crew member and advised that she would have to check my bag. I only had a laptop bag with me and one piece on hand luggage that adhered to the size limitations. The same way I have been travelling for the last 5 years and I have never had any issues. I explained to the cabin member that I was travelling with other individuals and that I could not check bags as we had a transfer together. I also advised that I only had one bag and one laptop bag which was within regulation. She then quite rudely said that my bag was not a laptop bag. I did not even bring a handbag as I knew I could not have any issues on the day. I think my main issue was that post my interaction and I was the second person to board, their was numerous people who boarded the plane who had similar luggage situations to mine but they were allowed both pieces. Even my colleagues were allowed to bring both their laptop bag and hand luggage onboard.
 (0%)  
 They changed my seat? Dont understand why we check in yet ur seat will be changed?
 (0%)  
 Staff are amazing, great attitude, planes are new, really great experience! thnaks
 (0%)  
 loved the flight, will try business next time .,
 (0%)  
 I love SAA and I have missed flying with you for the past 3 years due to Covid.
 (0%)  
 When done with my online checkin the system never sent my e boarding after I requested for it to be sent on email
 (0%)  
 Best service ever
 (0%)  
 It was nice and i enjoyed the flying experience. nice clue members. clean cabins and and good service.
 (0%)  
 I had a fantastic experience - the staff are extremely friendly form the check in lady, Zanele, to Faith, all the way to Gillian on the flight. Service levels are wildly good!
 (0%)  
 Experience was good other than for the late departure of the flight which resulted in the late arrival at Murtala Mohammed Airport in Lagos
 (0%)  
 All staff were up and doing. Very great
 (0%)  
 My baggage is lost. Property irregularity report by SAA CAPE TOWN File reference CPTSA66578/11SEP22/1339GMT Name BOSSHARD Title MR / R Flight/Date SA337/11SEP Number of bags 1 Ticket Number 27242326929910 Colour/Type RED SAMSONITE Tag Number LH694049
 (0%)  
 Very disappointed, firstly, your system didn't allow us to check in 4 passengers online. Then the lady at the airport was not helpful and told us that the flight was closed. We then went to customer service to book another flight and had to pay R2958.00. We also complained about your booking system and the supervisor named Patience with the red jacket at Cape Town International airport was very unprofessional & rude.
 (0%)  
 Lazy, arrogant and incompetent. No self awareness. Artificial at best. Requires wholesale staff changes.
 (0%)  
 On arrival at Cape Town i saw that my luggage cover was cut open, my suitcase lock broken into and completely damaged - all my personal items had been gone through and there was some red plastic bubble wrap inserted into my suitcase from another passenger
 (0%)  
 Staff were extremely friendly , what a pleasure
 (0%)  
 Excellent cabin crew
 (0%)  
 it was very nice to be bumped up yo business class
 (0%)  
 No TV/ music programme options for a +5h flight!
 (0%)  
 Reinstate direct flights from Cape Town to Mauritius all year round
 (0%)  
 Although my luggage arrived in Johannesburg last night, and was checked through on FLight SA22 from Joburg to Harare this morning, my bag did not arrive. When I checked in this morning I was assured my bag would be loaded. It was a huge waste of time while I waited 45 min only to realize my bag was not coming. I still don't know when I will receive it.
 (0%)  
 I made a claim, 202200813768, and I still haven’t had a response back
 (0%)  
 My checked-luggage sustained some damage after being pilfered through by the security services at OR Tambo when it did not clear the X-Rays. I can't tell if anything is missing as this stage.
 (0%)  
 It was great back to be back in the air with SAA after the frustrations and limitations due to the Covid-19 pandemic. But it was also sad to see much that was part of the flying as a Voyager member has diminished or no longer available. One sensed the genuine warmth of SAA staff and their desire ti serve passengers. They are to be commended.
 (0%)  
 A lot of turbulence on the CT JHB flight
 (0%)  
 Extremely friendly cabin staff
 (0%)  
 Flight attendants could be friendlier
 (0%)  
 There were issues with baggage
 (0%)  
 Lost my bags and no feedback yet
 (0%)  
 The service was really great
 (0%)  
 Excellent Cabin Crew, ever jovial and causing laughter. It was such a wonderful experience.
 (0%)  
 cabin staff are very attentive
 (0%)  
 Your flights are superb. Enjoyed my trip with SAA flights
 (0%)  
 Charming staff at all levels. And great-looking, clean cabin.
 (0%)  
 The turbulence experienced on landing in Harare aboard SA22 was the worst in my history of travelling. it was as if the plane was free falling and it mad so many people uncomfortable. I have travelled so many times with SAA but this experience was unbearable. We expected at least an apology from the cabin crew. I think you can do better next time.
 (0%)  
 Plane was a little tired looking. Staff were excellent friendly and attentive
 (0%)  
 Check-in Staff inadequate and poorly trained.
 (0%)  
 My expectation was not met at all. As an experienced airline that narrowly escaped - albeit not altogether - the clutches of extinction, logical expectation from any reasonable traveller would have been that this airline was going to come back with a bang. Renewed, revitalised and energised to thrive for, at the very least near-perfection, especially given the nascent airlines also competing for the diminutive demand owing to the current economic climate. Alas, it was just the same old SAA. The SAA that had plateaued at best and at the very least hung onto the very last rung of the industry competition ladder , listless and unmotivated to innovate and elevate. The overarching air of entitlement still lingers on. Entitlement that stifles service excellence and the drive for a competitive edge. Because, why have a competitive edge when another government bail-out is around the corner?
 (0%)  
 Crew very professional. made me feel comfortable
 (0%)  
 It was really good for Business Class. Aircraft A340 is very "tired", it was pretty dirty and bad smell out of lavatories
 (0%)  
 Flight was delayed taking off from Cape Town. We parked in the international terminal bay further delaying those with connecting flights. Waited for 20 minutes + for luggage.
 (0%)  
 i had no problems at all
 (0%)  
 Brilliant crew!!!
 (0%)  
 My seat (12D) was apparently blocked by another traveler. this traveler would not allow me to sit in the seat and the SAA staff did nothing about it. I was made to move from seat to seat without any SAA staff trying to assist. The other traveler was extremely rude and arrogant and the SAA staff did absolutely nothing about it.
 (0%)  
 Check-in was disappointing
 (0%)  
 Comfortable and good meal
 (0%)  
 My bicycle hard case was damaged during transit. The one wheel came off. The case was damaged at the bottom and the case was broken on the side
 (0%)  
 Lounge very dated, coffee poor quality, aircraft cabin old.
 (0%)  
 Lovely saa flight attendants
 (0%)  
 flight cold
 (0%)  
 Extremely friendly cabin crew
 (0%)  
 I was sitting at K1 business class, and it was very noisy...the cabin crew was noisy.
 (0%)  
 Respect of departure time and arrival, much appreciated
 (0%)  
 No duty free on the flight
 (0%)  
 Just my observation however the hostess and host were friendly, proffessional and warm in personality.
 (0%)  
 Flight departed late. Not enough airport security check points
 (0%)  
 Not bad, but the disembarkation process has returned to normal and it's absolute anarchy. Safair disembarks 2 rows at a time and it's far more civilised. It's even been noticed on social media. Keep your ear to the ground people.
 (0%)  
 Was great flying with SAA again, beside some turbulence mid-way, it was great, spacious and the breakfast wonderful.
 (0%)  
 My ticket on the return flight from Johannesburg was cancelled and was not told why. I would have missed my flight if I had not gone to the airport early enough to have it sorted. I still do not know why my ticket was cancelled
 (0%)  
 Need more assistance for wheelchair people
 (0%)  
 Check in staff were great. On board service was excellent. Flight was on time. Rear door exit made disembarking easy. Food was good.
 (0%)  
 Really nice
 (0%)  
 I had an encounter with a rude hostess before we took off to Cape Town. She was rude and talked down at me. I did not get a chance to see her name tag since she was serving the economy class passengers. The business class servers gave good service and were professional.
 (0%)  
 Cannot get a TAX invoice - Call center not willing to assist
 (0%)  
 Staff at all touchpoints were lovely
 (0%)  
 We booked return flights and missed the first flight. They cancelled our return flight as well with no refunds. We had to pay a penalty to use our return flight tickets which were already paid for in full. In this year we've spent R70k on flights with SAA. (Transaction History is available on request) The penalty was only R4k. Because of the R4k we will never use SAA again.
 (0%)  
 smooth and great experienced
 (0%)  
 I requested a window seat but got given an aisle seat which wasn't to my convenience.
 (0%)  
 Mostly unfriendly staff
 (0%)  
 on time, friendly staff
 (0%)  
 Great flight, great flight attendants and great breakfast.
 (0%)  
 Exceptional
 (0%)  
 Having a business class section split 2-3 is poor, especially for the person who is in the middle seat. The staff and service were otherwise good.
 (0%)  
 Travel experience was overall good. No issues noted other than the website. The staff was also extremely friendly
 (0%)  
 Great service, professional staff. I would definitely use your airline in future and would recommend them to my friends as well.
 (0%)  
 You could improve here and there learn from Emirates and other Airlines.
 (0%)  
 From booking the flights to getting off at our destination, everyone was smiling and an immense help, well done!
 (0%)  
 These planes are super tiny, no leg-room and not very clean.
 (0%)  
 This was my first time on a South African Airways flight in since December 2019 and it felt good to fly SAA again
 (0%)  
 Great services enjoyed our travel with fun and relaxed. Except we lost our iPhone in the area waiting to leave to Jonnesberg..
 (0%)  
 Great to see a well-experienced team of stewards and stewardesses on this flight back home. This is how SAA can retain clients' support and return to its former glory.
 (0%)  
 businees class food is a joke !
 (0%)  
 SA 354 CPT - JNB 18 Oct 2022 Jeanette - The Purser and her cabin staff were exceptional. It has been many years since i have experienced that level of service from an SAA cabin crew.
 (0%)  
 My travel experience was great! I missed my return flight due to traffic, but the SAA team was very helpful in finding a space in the next flight. This was also a SAA flight with similar level of service!
 (0%)  
 Had vey helpful staff
 (0%)  
 Landing into Joburg was a bit shaky but the Captain did a good job explaining and calming us through.
 (0%)  
 When boarding, a lady made me and my colleague check our bag even though they let several others board with multiple bags.
 (0%)  
 When i was busy boarding i was told that i cannot be able to get inside with my small bag and the laptop which is my hand luggage. I must book it in. Is my first time in 20 year of travelling where i was not allowed my small bag which is the size of a hand bag as i have packed my thing for the night. Very disappointed.
 (0%)  
 I was happy about the service
 (0%)  
 Check-in good. Lounge very pleasant. Boarding uncomplicated. Flight time. Great inflight service though standard of food could be improved
 (0%)  
 SAA website was down the day of check-in, so I could only get a boarding pass late at night- not very efficient. The call centre also couldn't help as they apparently use the online web portal too...
 (0%)  
 I was appalled that we exited the plane using the sky tunnel only to have to walk down stairs and on to a bus to take us to the domestic arrivals area.
 (0%)  
 Back to the old SAA
 (0%)  
 Prompt boarding, good service on board. Overall impressed.
 (0%)  
 Service on board was great
 (0%)  
 keep up the good work
 (0%)  
 Pilot was very good. Landing was excellent. The snacks could improve though for economy class. It is also very good that we do not have to go on a bus as we are boarding straight from the airport gate
 (0%)  
 miles and more credit not reflected
 (0%)  
 Both Flights were late! The 13:55 from ORT to Lagos is too late - what happened to the old 15:00 slot?!
 (0%)  
 Votre personnel dans son ensemble est très bien.
 (0%)  
 The staff was very fiendlike. Keep it up
 (0%)  
 Check in staff were friendly, there was no long queue, we boarded and took off on time. The plane was clean and I got a great seat in the exit row (which by the way you should charge extra for). The flight team was super friendly and efficient.
 (0%)  
 the service levels of the crew members was excellent
 (0%)  
 flight delayed and missed my connecting SAA flight. Ground staff, ticketing office, not aware that he flight was delayed. Luckily I could be accommodated on the next flight out.
 (0%)  
 Loved the A330 on the Jbg-Hre route!!
 (0%)  
 Check in staff were excellent
 (0%)  
 Flight was very full, long queue to get on. Rude SAA lady demanded hand baggage as plane overhead lockers too full (Madienyane Kelebogile). Her customer service skills were poor.
 (0%)  
 I didn't have the opportunity to choose my chair on my online check-in
 (0%)  
 All good, thanks
 (0%)  
 Its a little annoying to pack a carry on, then be inconvenienced with having to put it in the pack and be loaded with the admin to get it at the carousel and added wait time
 (0%)  
 Struggled to get the boarding pass emailed to my email or sent to my phone. Cabins were full with cases and bags, so there was no room for my laptop bag. Cabin crew spilt milk on my lap and all down my one leg. Return flight was also 45 minutes late.
 (0%)  
 We were supposed to start boarding at 19:50. The ground staff failed to communicate that there is a delay, the cause of the delay and how long we would be expected to wait. Delays cause frustration and anxiety, which is exacerbated by the fact that it is the last flight out. SAA was never good at communicating these issues and it is time you do something about it
 (0%)  
 Enjoyed the warm hospitality by hostesses
 (0%)  
 Considering that this was the last flight out of JHB to CT, it is unacceptable that a flight is delayed. I arrived at my destination at midnight.
 (0%)  
 Plane was delayed in departing. Many seats in the plane are "broken" (tape on broken plastic, stuck in reclined position). The plane generally looks "tired" on the inside.
 (0%)  
 Food was delicious
 (0%)  
 The flight left 45 minutes late and landed late in Lagos. I never received any of my boarding passes via email either.
 (0%)  
 Would have said good if it weren't for the delay.
 (0%)  
 in-flight staff was absolutely great on both my flights. Also, its very important that I mention - it felt great to not have to ask for an extension because the belt fit me well. As a full-figured woman, the struggle is very real and one has to ask for an extension on every flight. so this was wonderful for me.
 (0%)  
 Very helpful staff
 (0%)  
 Excellent service. Keep it up. I like the new disembarking procedure of row by row. it is very orderly.
 (0%)  
 Very comfortable, nice and spacious!
 (0%)  
 Very friendly personal, specially the two pilotes (womens) who let us do a photo picture with our son's
 (0%)  
 See below
 (0%)  
 Very professional
 (0%)  
 Noresh was a great head of cabin staff; very polite and customer-oriented. Gave it a personal touch and this filtered through to all the cabin staff.
 (0%)  
 We departed on time, flight crew were very friendly and attentive and food was delicious.
 (0%)  
 Good seat, amazing service, the crew was exceptionally friendly and well trained. Check-in was fast and efficient, but no seat options were given. On board there was no entertainment, no wifi, no priority boarding (there was a dedicated queue, but boarding started on both sides of the counter for anybody)
 (0%)  
 All good from check in to hospitality on the plane
 (0%)  
 I got value for my money
 (0%)  
 We flew SAA with Mauritian airline. This craft was updated with video screens and comfortable seats. The airline from Cape Town to Joburg (and return) seats in row 16 the tables were broken. The SAA plane from Mauritius to Joburg was old and sounded like it was about to fall apart on landing.
 (0%)  
 The flight attendants were friendly & accomodating.
 (0%)  
 The fee charged for extra kilogramme of luggage is too much
 (0%)  
 Flight was delayed from Lagos to Johannesburg resulting in the check in being closed for my connecting flight. Fortunately, I had a boarding pass due to an on-line check in so I managed to get on the flight, but had to leave my luggage and have it couriered to George from Joburg at an additional personal expense of R2700
 (0%)  
 Good experience which gives me great hope that SAA can actually recover and grow into the fantastic airline it used to be.
 (0%)  
 I was not given any opportunity on my last 2 flights for any upgrade
 (0%)  
 Very unfriendly staff
 (0%)  
 What a lovely flight so many thanks to the whole team of the SA357 23OCT
 (0%)  
 Hostessing staff very pleasant and proffesional
 (0%)  
 Awesome last minute upgrade :)
 (0%)  
 The flight boarded and left late. Also my luggage did not arrive with me in CPT on Sat 22/10 at 15h30. I only received my luggage after many many calls on Sunday 12h. At no time was I made aware that my luggage was not loaded in JHB. I had to do all the communication.
 (0%)  
 I got sick on the flight and the hostesses were very accommodating and helpful
 (0%)  
 I did not like the 2+3 business class setup
 (0%)  
 Flight SA61 on 21st Oct departed late from Lagos, Nigeria
 (0%)  
 the older planes, could take a break now
 (0%)  
 Long wait in the plane before take off due to technical difficulties.
 (0%)  
 A little bit late but not much
 (0%)  
 excellent
 (0%)  
 I requested a lady that was checking me in to allocate a comfortable chair because i am bigger in size than a regular average body size. She allocated 11C, it was the worst chair i've ever had to use for travel. Very uncomfortable because of the barriers on both sides of the chair, i had to sit up straight, i felt like i was suffocating because my breast was on my neck. I had to fold my hands for the duration of the trip because there wasn't enough space to put them on arm rest.
 (0%)  
 The final approach into Harare was quite bumpy despite being on a big plane. Otherwise the flight was good
 (0%)  
 FRIENDLY AND EFFICIENT STAFF AND ON TIME.
 (0%)  
 Please consider a bigger aircraft with individual screen in order to offer the same as your co-shared partner - Air Mauritius
 (0%)  
 Unnecessary departure delays
 (0%)  
 there was traffic leaving Cape Town. On Arrival at the Airport, there was no SAA representative at the Check In Counters. We then went to the SAA Help Dest. Even there there was no one. We had chicken in on-line but due to the SAA system, we could not print our boarding passes. The fact that no representative of SAA was to be found 30 minutes before the flight is unacceptable.
 (0%)  
 SAA did not print our Boarding Passes upon check in, told us the printed copies of our self service check in was good enough. Upon going through customs, our printed copies werent sufficient and the Airport staff said SAA knows its not. Was such a mess. Then Hardly any service on the duration of the flight. I was traveling with 2 kids and had to go and stand up myself to go get water twice. Each time I had to walk to the back, the cabin crew was sitting chatting away and having a little tea party of their own. On arrival, SAA landed at the domestic terminal which meant we had to take a bus to the terminal. Once we walked down the stairs, it was raining and another aircraft was coming in so we had to wait, in the rain, holding our children. Its completely unacceptable.
 (0%)  
 Well Done to SAA!! Super surprised at the efficient service we received. You do us proud being our official carrier, back to the good glory days was our experience. Its as if the SAA staff value their jobs and understand they are in a service industry. 10/10 from me
 (0%)  
 Enjoyed my seating
 (0%)  
 Flight delayed by 30min. No communication from SAA employees. They were just walking around and laughing.
 (0%)  
 the Nigeria health authority form was a surprise. the lady at check in was very helpful
 (0%)  
 Crew were professional and courteous especially the white lady
 (0%)  
 There were some turbulences experienced just after taking off, but the crew did not indicate the cause of the turbulences.
 (0%)  
 One attendant made us check our bag as we were boarding the aircraft; however, she let many others with even more luggage take theirs onboard. I did not understand the logic in selecting those who had to check vs. those who were allowed to carry on.
 (0%)  
 first time back on SAA nice to see you are back in action!
 (0%)  
 It was wonderful enjoyed the breakfast staff was friendly.
 (0%)  
 The boarding in lady was not kind and patient yet she was patient on the staff behind us. To our disappointment our suitcase was broken when we collected it. We asked for SAA luggage and was told that it is closed and referred to the luggage place by the police station only to be told that it does not do incidents for SAA they do for Flight SA. It was getting late and the back and forth we wish to log an incident for this as our luggage was not handled well. Apart from our broken luggage i wish to commend a flight attendant.There is a hostess who managed a situation very well and would like to commend her where an old lady brought in food in a bag that was leaking. It was not right of her and negetively impact other passengers not to mention the bad smell from it the passengers wanted this matter taken up and the lady removed however the lady was an old citizen the flight attended asked the passengers to show a bit of kindness and did her best to clean up the leakage. I loved the humanity the small was bad and such items should not be brought in perhaps when scanning this should have been checked but we all have flaws she asked the passengers to extend a bit of kindness and imagine how they would wish to be treated. Well done, she is black with short hair and light in complexion.
 (0%)  
 Very friendly hostess and clean toilet
 (0%)  
 there are delay in the port of arrival (Lagos), No proper entertainment available or not much options indicated, While returning back from Lagos the screen wasnt working and was asked to look into the adjacent seat monitor ..... no care was taken by the air hostress to reapir the frozen monitor of my seat
 (0%)  
 The Steward could not take my tray when am done so I could continue working on my laptop. I had to hold my laptop with one hand and type with another! Honestly?! It was not such a big ask? He said, I have to wait until he is clearing all meals. He was serving tea and coffee!
 (0%)  
 well appointed lounge. not stressful boarding
 (0%)  
 The travel was very good as always. The reason for my score "Good" Vs Very Good is the TV screen that was not working. I wanted to watch movies but I couldn't. I was offered to move to another seat but was already settled and comfortable where i was. Other than that all was very good.
 (0%)  
 No entertainment like other airlines
 (0%)  
 Very friendly cabin crew
 (0%)  
 Aircraft seemed clean and in good condition
 (0%)  
 very pleasant flight with incredible service from the flight attendants.
 (0%)  
 The Air attendants could be more responsive
 (0%)  
 Lost my bag
 (0%)  
 Flight was particularly rough
 (0%)  
 was very impressed on the timing and most especially that we had two women flying the plane for the first time in SAA history. That was very special indeed. We thank Gid.
 (0%)  
 MY HAND LUGGAGE WEIGHING 8 KG WAS CHECKED IN AT DURBAN AIRPORT BUT DID NOT ARRIVE. MAIN BAGGAGE WEIGHING 17 KG ARRIVED... SADLY I HAVE TO MAKE A 50 KM ROUND TRIP TO COLLECT MY LITTLE SUITCASE TODAY. THIS IS NOT ACCEPTABLE. SAA HAS JUST RESUMED FLIGHTS AND THIS IS WHAT HAPPENS. I SAW 15 OTHER PASSENGERS FILLING IN CLAIM FORMS. SAME FLIGHT
 (0%)  
 The flight was very shaky from take-off and even in the air.
 (0%)  
 I wasn't happy with the late boarding and minimal interaction on same but when it happened, everything was smooth
 (0%)  
 Hand Held Baggage collection on boarding but no information on where to collect
 (0%)  
 The business class product on board was marginally better than economy class, seating was old and tired, food was basic. In the lounges in CPT and JNB, many USB ports did not work. Fortunately for SAA, you have terrific staff, both in the air and on the ground, which was probably the only thing that I could find positive about the experience. SAA, if your basic items in your lounge aren’t maintained, how am I to feel secure with your aircraft maintenance?
 (0%)  
 Had the misfortune of booking myself in incorrectly by putting my surname into the block reserved for first name. Although a very innocent mistake, the check-in officer, the ticket officer and supervisior could not resolve the matter and I was forced to buy a new premium ticket costing R 9 000 for a return trip from O R Tambo to Cape Town. Initial ticket was booked vis Vogager.
 (0%)  
 Everything went smoothly
 (0%)  
 Cabin Crew were delightfully & executed their duties with exceptional speed considering the limited time they had during take off & landing.
 (0%)  
 Our checked-in luggage did not arrive when we landed in Cape Town. This was inconvenient (we still haven't received it) - and there was poor communication at the luggage desk at Cape Town airport. The desk was not manned when we got there. Eventually a staff member arrived to find a group of us waiting. We eventually had to leave without being assisted as we had meeting to rush to.
 (0%)  
 the boarding passess could not be delivered to my email also the kiosks at OR tambo could not print boarding passess
 (0%)  
 Staff were very friendly and positive. The reception lady at CT Lounge even thanked me for flying SAA when she saw my boarding pass. The partnership with Discovery is very innovative andcwe need more PPPs that work like that. I think that partnership really challenge the Bidvest market share. I would rather go to the SAA lounge than the Bidvest one. The competition game is on….
 (0%)  
 Staff professionalism was excellent to say the least
 (0%)  
 It was good for the flight to be on time
 (0%)  
 SAA seem to have improved their level of service recently. Well done. Ground staff and cabin staff were friendly and helpful. It's good to see.
 (0%)  
 None.
 (0%)  
 Lounge in Lagos is not good ever since you started sharing with other airlines.
 (0%)  
 Unfriendly staff interaction for economy flights
 (0%)  
 I think the plan shows it’s age
 (0%)  
 I departed CT with GOLD STATUS and returned on SILVER STATUS
 (0%)  
 I found the staff at the airport and the Flight Crew excellent. The lady who issued me with my Boarding Pass was outstanding and so pleasant. She suggested that she should book the luggage through to Sydney. She also gave me all the required Boarding Passes. There wasn't one problem. At Sydney, the lady used the SAA Boarding Pass and let the case go through. Thank you.
 (0%)  
 flight was very well controlled and pleasant
 (0%)  
 The seat was incredibly uncomfortable and no vegetarian option for breakfast
 (0%)  
 Excellent from checking in to arrival Staff very friendly and helpful Good explanation regarding my luggage arrival in London via Johannesburg
 (0%)  
 Flight SA555 from Johannesburg to Durban, the staff on this flight were excellent, very friendly and helpful.
 (0%)  
 Additional flights would be appreciated
 (0%)  
 first time I was ever scarred on a flight, to much turbulence. No re-assurance from the cockpit that it was ok. Flight was delayed in jhb, was told that people were getting off the plane and the luggage removed, but this we did not see and it was commented by the person next to me. My hand luggage was taking at the entrance to the plane and when we landed in cape town was told it would be on the belt, this is unacceptable as their is a reason why it was a hand luggage case as I did not want to wait at the belt for my case to arrive as I needed to get home to a sick mom urgently.
 (0%)  
 glad to fly SAA
 (0%)  
 Good pilot - lading with no earache!
 (0%)  
 Professional all round
 (0%)  
 Attention to detail, flight cabin crew where more interested in chatting and playing games on their cell phone, than attending to passangers!
 (0%)  
 BUSINBESS LOUNGE IN HARARE HAD NO FOOD AND NO AIRCON - IT WAS A SHOCKER...THE FOOD ONBOPARD WAS JUST AS SHOCKING...FOR BUISINESS CLASS IT WAS A REAL JOKE...I Will not even give my dog that meal. no welcome drinks onboard...how can you use a lounge in harare that has zero food available and you sit in smeltering heat...this is just insane...no aircon in a business lounge..shame on you SAA
 (0%)  
 The flight itself was good. Interacting via your site while I was away was a nightmare & really put a damper on an otherwise good experience.
 (0%)  
 I am extremely displeased with my boarding experience and will contact customer care for this.
 (0%)  
 I was impressed with the crew and the all female pilot team !
 (0%)  
 On 27th September my suitcase was damaged. SAA staff in Johannesburg gave me a broken suitcase to transfer my clothes into while the other was repaired. The loan case was also broken that I had to spend R100 to have it wrapped. I will never get that money from SAA! Two weeks ago, an SAA staff member phoned to say my case was ready and I must fetch it at CT airport. I refused and told her I wanted it delivered. She refused. I left it at the airport but I had to go back to Johannesburg because of a death in the family and went to fetch it today. They could not find it and after an hour, got it. On 28th October I came back to Cape Town and my current suitcase was also damaged. I had to transfer my clothes again to the repaired suitcase this time. The whole exercise took l-1/4 hours. Shocking!! I was told I would have to fetch that one too!!! You need to deliver that suitcase to my home in Cape Town or I will seek legal advice.
 (0%)  
 Great experience all went smooth
 (0%)  
 I really appreciated the professionalism I had from you crew in all aspects. Thank you
 (0%)  
 The plane was very old and nasty
 (0%)  
 Outstanding service by seasoned, qualified, professional and uber-courteous female flight attendants. Just a note: It would be great to have your male flight attendants smile more, and be more courteous upon entry into, and during the flight.
 (0%)  
 Steel box by my feet so I could not stretch my leg
 (0%)  
 The flight was delayed and the people at the Gate did not even bother explaining about the delay and looked very disinterested when asked about the arrival of the late flight.
 (0%)  
 The return leg of my trip had pleasant hostesses
 (0%)  
 From check-in to bus class experience Awesome
 (0%)  
 No comments.
 (0%)  
 flight path chosen by pilot was turbulent.
 (0%)  
 Warm crew team
 (0%)  
 Amazing staff on the flight
 (0%)  
 Some ground staff at JHB O R Thambo airport not very heldfull - Luggauge collection International Arrivals, Boardings Gates on the Domestic Departure side. Staff that were very helpfull - Booking Counter, Tickets counter to get flight rebooked and SAA Lugguage getting lugguage moved and reticket.
 (0%)  
 Very poor at checkin and on the plane
 (0%)  
 They don’t find all my luggages
 (0%)  
 Bagages are missing I was traveling with my sister and we had 3 bagages we didn’t get any one of them and they say we will hat it on Wednesday (3 days after) we are Sunday, October 30th but we are going to receive it on Wednesday 26th! Not satisfied.. The plane was small and old and to make things worst we don’t get our baggage !?
 (0%)  
 Your team in business class was welcoming and the service was great.
 (0%)  
 Frustrating online payment experience and very little support from SAA, only Voyager Team who came to my resuce.
 (0%)  
 Requested wheelchair assistance at Harare airport. Told someone would call me, but no one followed up.
 (0%)  
 The plane landed 20 minutes earlier which was really awesome
 (0%)  
 Excellent customer management
 (0%)  
 disappointed that boarding didnt start when it was supposed to albeit we did arrive on time at the end of the route
 (0%)  
 The flight was delayed. It would be great to be advised before the time when the flight has been delayed
 (0%)  
 My luggages is lost
 (0%)  
 Hygiene and covid-19 were not priorities. No sanitizer or wipes given before distribution of beverages then food. When I asked there was none. The disposable tissues were the only one available. Perhaps it is an oversight.
 (0%)  
 Both flights on time and staff friendly at every engagement. Please keep it up!
 (0%)  
 I was pleasantly surprised at how nice the service onboard was. The staff was super friendly. The planes are a bit dated, but it does not matter when the service is good, and the staff is friendly.
 (0%)  
 My bag got torn on the flight and they have promised to replace it So we will see how good they leave up to their customer service
 (0%)  
 Fairly good The descent towards Harare airport was horrible and sudden - we were warned of turbulence but the sudden drops were nauseating and not sure whether it was the weather or captain related.
 (0%)  
 It is an absolute pleasure to fly SAA today. I never used to like them because it seemed that they just didn't care about their customers. Today, it's a different story! Please don't fall back into your old habits, the NEW SAA is phenomenal!!!
 (0%)  
 Absolutely enjoyed every moment of it.
 (0%)  
 Can SAA put more flight routes within the country and evening flights.
 (0%)  
 Flight attendant were exceptional
 (0%)  
 Worst flight in my life
 (0%)  
 MY LAGGAGE WAS LEFT AT OR TAMBO WHILE IM ALREADY IN CAPE TOWN, THEY PROMISES TO DELIVER IT AT THE HOTEL, BUT THE DIDNT, I SLEPT WITHOUT A MY BAG, I CALLED THE NUMBER WAS RINGING NO ANSWER. I HAD TO DRIVE TO THE CCAPE TOWN AIRPORT AROUND 5 PM THATS WHEN I COULD GET MY LAGGAGE, MY MEDICATION WAS IN THE BAG, I COULDT DRINK MUY MEDICATION BECAUSE OF YOUR POOR SERVICE
 (0%)  
 The Captain kept us well informed as did the senior steward. Great team andan ontime flight
 (0%)  
 easy booking and pleasant trip with plane on time and pleasant crew.
 (0%)  
 I ordered a lactose free meal on both flights and non was served
 (0%)  
 the crew was very hospitable and made flight pleasant
 (0%)  
 extremely comfortable flight and very kind cabin crew
 (0%)  
 Flight departed almost 30 minutes late
 (0%)  
 Overall good but the rear toilets had not been Cleaned before the flight
 (0%)  
 the staff were friendly and time management was super
 (0%)  
 great team on board
 (0%)  
 Justice was on wheelchair to the plane and was well looked after.
 (0%)  
 great service
 (0%)  
 Staff on board were very friendly.
 (0%)  
 We were very well received and treated with great courtesy. Thank you
 (0%)  
 I struggle to understand why my allergies,namley, Gluten, Sulphites and Bananas are not on my profile and have to list them all the time.
 (0%)  
 There are just too many announcements. The air hostess just doesn't stop talking. The volume of marketing in the announcements just makes for constant noise. We do not want to hear this constant talking when we are travelling. The speaker volume is too loud.
 (0%)  
 I will always miss SAA; please don’t leave me again mama….
 (0%)  
 The flights in both directions were delayed.
 (0%)  
 As a 5'9 tall person - the leg space in the exit row was a complete joy after being crammed on a 9hour long haul flight with little or no space. Stewards and hostesses very welcoming.
 (0%)  
 IT WAS A TERRIBLE EXPERIENCE! YOU DIDNT ALLOW ME TO CONTACT MY FAMILY TO LET THEM KNOW I WAS DETAINED. MY FAMILY CALL YOUR OFFICES AND ONLY AFTER MULTIPLE TRIES DO THEY TELL MY FAMILY THAT I'M DETAINED. IM SURE THIS IS AN IMMIGRATION ISSUE, HOWEVER I FELT LIKE I HAD NO RECOURSE WITH YOUR AIRLINE.
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 Flight attendant was brilliant. Plane was unfortunately very old
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 Too much turbulence and that can be sorted out by getting new engines on the aircrafts. The weather will not change so you need to strengthen the quality of aircraft engines.
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 Excellent Customer service at Accra Ghana Office followed by Excellent inflight service with great Menu and Cabin Crew.
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 Flights were on time; had no trouble checking in for our flights or checking luggage through. Prior to our actual flights, I had spoken to an SAA representatives with some questions, and they were always very good about answering them and very helpful.
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 Comfortable sit, flight on time. all good
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 It was my first time flying and i had very excellent experience with SAA
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 headphones
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 I missed my flight and they could not offer me a discount on the next flight Flysafair has discounts on the next flight, especially if it is not fully booked. It said the fair was R240 but R1000 was demanded from me. What a daylight robbery.
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 The lounge standard was very high.
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 Condition of the aircraft. No individual screens, my specific food tray was not working. This was escalated to the airhostess
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 Wonderful crew on board
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 Keep up the great job. Thanks
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 Friendly and helpful checkin and flight crew
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 The cabin attendants were amazing - wonderful service!
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 Nice and friendly service
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 Excellent, on-time service
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 This was one of the best flights I have experienced. I must commend the pilot for the best take off and the smoothest landing that I have ever experienced. I did not even know that we touched the ground when the plane met the run way - Kudos to the pilot/s - I was so impressed - never experienced that before. The Flight attendants were brilliant as well and kept a smile on their faces when engaging with travelers. Loved my experience with your airlines :)
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 Name was wrong on boarding pass - name and surname swopped around. Refused fast track boarding because of that. Asked for upgrade to business but was told business is full - it was not! POOR POOR POOR and I am a platinum member.
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 SO good to see you back in the air.... Best of luck with going from strength to strength
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 Great to see SAA back in the skies again
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 The check in lady and the flight attendants were very pleasant, approachable, willing to help and made us feel very comfortable. So was the pilot when he came over the intercon. The flight was smooth and made it earlier than schedule. Our bookings were done at the 11 th hour!
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 I had a very bad experience with Ms Khoza H who received me from the flight from Durban with a wheelchair. I have been using wheelchair services for years now but her treatment was very demeaning. She asked me whether I have a bag and how big is the bag. This is a standard question which all your staff when they pick us up from flights and I was not offended by this. I told her the bag is very small. She then threatened to leave me at the baggage claim because she can't push both wheelchair and my bag, even though it was very small. She wanted to dump me at the trolley sections and I told her I won't be able to walk to the carousels When we arrived at the corousel she wanted to dump me again and I asked her to get my bag at least from the belt. When I told her that it is fine she can leave me, she felt guilty when she saw my bag and said why didn't I tell her that the bag is small, even though I did tell her the bag is small. She then said it's because oyher passengers lie to her and say the bag is small meanwhile it is not. She then pushed me out to the benches and wanted to dump me there, and I asked her to at least push me outside the terminal because my transport was waiting for me outside. When we arrived outside, she didn't even help me with my bags, she just couldn't wait for me to get out of the wheelchair. This was the first time I received such horrid services, and it was very traumatising and she made sure that I felt that I was disabled and had to beg her for assistance. If these are the kind of staff SAA is using now I must say it is horrible. I hope you will attend to this to avoid her traumatising other people with disabilities who are not able to waltz through this big airport because we are not blessed with legs like her.
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 Staff very friendly and helpful
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 Business class was awful. Seats did not recline fully, they were tattered, torn and in poor condition. App did not allow us to do an online check in without much difficulty. Email for online checking in was never sent, so we have to go to the counter anyway. MOML was selected but not available in flight.
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 The flight was a bit turbulent, otherwise good.
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 Our baggage lost and still in johannesburg
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 The worst experience I have ever had
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 The food was tasteless
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 The lady I had serving my section of the aircraft was so friendly, went out of her way to help and was just such a breath of fresh air after a long day! I wish I noted her name.
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 One problem with SAA now is that the flights are limited. But I like to fly
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 The flight was smooth and comfortable, and the air hostesses were very obliging.
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 You asked me before, and I have said it before, the SAA lounge in Harare is disgusting, the food even worse (as there never is any?)
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 I flew on SA357 on Thursday 3 November, sitting in 17D. An already inebriated man was seated next to me in 17E. Your cabin crew happily gave this person 4 bottles of red wine on this short flight. He become raucous and disruptive, leaning over me with his wine cup to speak to his friend across the isle. I asked the cabin attendant why she had continued to provide this obviously drunk man more alcohol. She said because he asked for it. I explained it was having negative consequences on my flight experience. However, SAA must take responsibility and act responsibly. Further, we were in an agreement it row, with this drunk compromising safety because he was clearly incapable of helping. I expect a response and remedial action from SAA.
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 in-flight comfort still the best
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 The plane was very old and outdated Service was good. I requested a halaal/moslem meal which was not available.
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 Only if the flight crew can represent our country demographics and not only see white attendants, very shocking this day and age.
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 my flight was canclled and the rebooking onto the same flight caused a seat change to the very back of the plane. this was unacceptable.
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 Flight delayed by 90 minutes causing me to miss my connecting flight to East London
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 amazing crew, very friendly and helpful
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 I have flown a couple of times as an Airline duty passenger and the only aspect that let you down was on 2 ocassions the baggage took forever to arrive on the belt with no information or SAA staff member around to talk to.
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 the services were on point
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 The 16h55 on two Friday's was delayed from Jhb to Dbn, consider making the flight permanently at 17h25.
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 Received adequate support to check in my extra bag
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 Flight late with our offered reason - 369 Jhb to Cape Town Friday 4 November Rude check in ground staff harassed me on showing international Qantas flight connection that linked my flights as single journey and baggage allowance after i showed her two email correspondences. Exhausted few on Flight 369 while sweet were clearly infuriated by being expected to do three consecutive trips between Cape Town and Jhb in one day and overheard complaining- this made one worry about flight safety Horrible drunk passengers given more and more alcohol Toilets dirty and stank Terrible approach and landing by Flight Officer Zenith Sifi - plane felt weirdly unsteady and wobbling (this was my seventh flight in three weeks and i'm a seasoned traveller)
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 The only issue was that my tray on my seat in Business class was broken so I had to balance it on my knees. The flight attendant made a note and I expect that he reported it.
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 I paid for an upgrade, and did an online check in but did not get sent my eticket and my RECEIPT !
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 Comfortabl seat, nice food, great cabin Purser - Gillian Kamoo
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 Most passengers luggage was not loaded in Johannesburg and we were left stranded without luggage in Cape Town. My luggage was only delivered at midnight the same night. There should have been no excuse for not loading the luggage as the flight was not full.
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 The flight was delayed.
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 The air stewards were professional and polite.
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 Good travel experiences
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 Perfect
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 Old aircraft, flight delayed
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 Flight was on time and the staff were exceptionally friendly and helpful.
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 Check in was great, the host/hostesses very friendly and professional. We just left late on the outbound to Lagos but Pilot made up time in the air.
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 the armrests were broken and separating
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 The flight crew was friendly and caring.
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 Lots of turbulence...scary. The pilots were good though. they managed well.
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 The pilot seems to be professional and gives information as they occurred.
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 Attendants at checking counter was very rude. I had a rough morning for my 06h00 flight due to my transfer being late (driver overslept). After a lot of struggle with my transfer company, I managed to get to the airport and I arrived at the check-in counter for my boarding pass 40minutes before departure. The attendants gave me a lot of grief and were rude. They kept telling me that I was late and almost shouted at me. It was unecessary and some compassion would have gone a loooooong way with your customer. I'm not sure if you need to re-look at your culture and how you treat your staff, because they were clearly not giving the best experience to your clients! And sometimes people do so when they are themselves not treated well as employees!
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 The plane was really old - there was no place for me to charge my phone
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 the aeroplane chairs itself are not very stable - one in front of mine reclined very close to my face.
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 comfy seats and on time
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 Cabin crew excellent. Despite incoming aircraft late every effort made to assist. Appreciated the text warning me of the delay
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 Everything was fine. the service was overall very professional. Thanks very much.
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 Please make this survey more mobile friendly. I had to restart multiple times! I think it would be nice if the pilot came out of the cockpit to do his announcement pre flight as well as said goodbye personally. KLM and BA have done this and it’s nice a really nice touch. It helps put nervous fliers at ease when they know who is flying the plane.
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 The check-in desk told us we did not have bookings on the flight even after we had been informed that our seats were confrmed by the travel agent.
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 Liked that you gave a snack even tho i did not eat.
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 Our bags didn't arrive with our fights. We had to collect them 3 hours later at the airport. Such an inconvenience.
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 The flight was late
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 Your flight attendant (forget her name) was totally on the ball. Having just returned from the UK and experiencing sub-standard service from BA, I appreciated SAA's warmth on my return!
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 Flight was on time and excellent service rendered by flight crew.
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 Great experience end to end
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 The senior cabin crew member on SA333 on 1st November was extremely efficient, welcoming and professional. Outstanding.
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 The staff at check in made us wait for too long such that we had to run through security and immigration in fear of missing our flight. They had 3 check in points happening at the same place; Durban, Mauritius and Zimbabwe. The better thing would be to separate all. And also if we are delayed at your expense go with us to all check points and make sure we are served first, we don’t need unnecessary anxiety that we might be left behind.
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 Good inflight service. On time arrival and departure
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 I was charges ZAR3,375 for an upgrade. the Money was debited but the upgrade was not given. Still do not have the money refunded.
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 dreadful meals. need to improve and allow fruit options
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 I was flying Business From LAGOS to JHB. The Business Cabin was hot, the inital seat had a problem with the reclining.
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 The flight was on time, very ease access to information (check-in on line)
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 The crew for both my flights were the BEST. thank you
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 Oh my word, the lady pilot who flew us from Lusaka to Johannesburg on the 9 November 2022 flight SA 63 the 13:25 flight,deserve soo much recognition. The way she flew that plane with her co pilot through the bumpy clouds was amazing and how she tried to take us out of the bumps. Amazing….
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 The flight departed and arrived on time
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 As always the crews are friendly and helpful.
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 Lovely to be greeted by name when on boarding
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 The flight attendant at the hallway held back my bag saying that the flight was full and that I must hand it in. I told her that I have always been travelling with this bag with SAA and other airlines without any problems and i have fragile items in my travel case. When the doors were closed the flight was only 50% full and I had the 2 other seats next me empty. On picking up my bag my fragile glass gift was broken.
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 cheaper flights perhaps.
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