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SAA Cargo CSS September 2015
View Response #6
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SAA Cargo CSS September 2015
:
View Response #6
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Name of the Customer
MH Nowak
Name of Company
Aviair Cargo International (Pty) Ltd
Province
Gauteng
City
Johannesburg
Please indicate your designation
Owner
Other (Specify)
How often do you use domestic cargo services?
Annually
How often do you use regional cargo services?
Annually
How often do you use international cargo services?
Annually
Which of the following airlines do you use for Domestic Cargo Services?
South African Airways Cargo; BA/Comair
Which one of the following airlines do you use for Regional Cargo Services?
Kenya Airways; Air Mauritius; Ethiopian Airlines; Airlink; Other
Other - Specify
Which of the following airlines do you use for International Cargo Services
Cargolux; Etihad; Other (specify)
Other: Specify
Which additional destinations you believe must be added to the SAA Cargo schedule?
How do you rate our services in comparison to our competitors?
Average
Please rate the quality and service efficiency of the following SAA Cargo Products & Services.
Excellent
Good
Average
1
2
3
4
5
General Cargo Services
Valuable Cargo Services (VAL)
Perishables (PER)
Dangerous Goods (DGR)
Live Animals (AVI)
Mail
Courier Services
Human Remains (HUM)
SAA Cargo Express
Small Cargo: No express booking
Bulk Cargo: Booked express
Domestic Express: Daytime
Domestic Express: Starlight
Regional Courier Services
Charter Service
Cargo Handling Services
Please rate the services and efficiency of the following SAA Cargo departments.
Poor
Average
Good
1
2
3
4
5
Customer Services
Reservations
Exports
Imports
Domestic Forwarding
Domestic Receiving
Sales
Special Services: Courier
Special Services: Mail
Special Services: Transhipments
Claims Department
Credit Management & Verifications
Communications
Your opinion about our rates (please tick appropriate box & write your comments in space provided)
Other (Specify)
What do you like most about SAA Cargo?
not competitive
What do you like least about SAA Cargo?
no-one really cares much about anyhting
Please rate the services and efficiency of our Reservations and Customer Service Personnel
Poor
Average
Good
1
2
3
4
5
Professionalism and Efficiency
Product Knowledge
Friendliness and Warmth
Helpfulness
Communication Skills
Overall service standards of our Customer Service Agents
Please rate the service and efficiency of our Customer Service Agents at Acceptance Counters.
Poor
Average
Good
1
2
3
4
5
Professionalism and Efficiency
Product Knowledge
Friendliness and Warmth
Helpfulness
Communication Skills
Overall service standards of our Customer Service Agents
Please rate the services and efficiency of our Customer Service Agents at Delivery Counters
Poor
Average
Good
1
2
3
4
5
Professionalism and Efficiency
Product Knowledge
Friendliness and Warmth
Helpfulness
Communication Skills
Overall service standards of our Customer Service Agents
Please rate your experience with the security standards
Poor
Average
Good
1
2
3
4
5
Professionalism of security personnel at the gate
Efficiency of security personnel at the gate
Safety in the premises
The screening in the warehouse upon lodging of cargo
The screening in the warehouse during cargo collection
Does your company believe that there are benefits in using e-Freight?
Yes
Is your company e-Freight ready?
No
How can we improve our service and product offering to you?
Thank you for your valued input.
South African Airways Cargo
Created at 12/3/2015 4:05 PM by
Last modified at 12/3/2015 4:05 PM by