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SAA Cargo CSS September 2015
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SAA Cargo CSS September 2015
:
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Name of the Customer
*
Name of Company
*
Province
*
Gauteng
Western Cape
Eastern Cape
Limpopo
North West
Northern Cape
KwaZulu Natal
Free State
Mpumalanga
City
*
Please indicate your designation
Owner
Director
Manager
Consultant
Other (specify)
Other (Specify)
How often do you use domestic cargo services?
Daily
Weekly
Monthly
Quarterly
Twice a year
Annually
How often do you use regional cargo services?
Daily
Weekly
Monthly
Quarterly
Twice a year
Annually
How often do you use international cargo services?
Daily
Weekly
Monthly
Quarterly
Twice a year
Annually
Which of the following airlines do you use for Domestic Cargo Services?
South African Airways Cargo
BA/Comair
Imperial Air Cargo
Mango
SA Express
Airlink
Which one of the following airlines do you use for Regional Cargo Services?
South African Airways Cargo
Kenya Airways
Air Mauritius
Ethiopian Airlines
Airlink
SA Express
Other
Other - Specify
Which of the following airlines do you use for International Cargo Services
British Airways
Cargolux
Cathay Pacific
Emirates
Etihad
KLM/Air France
Lufthansa
Malaysian Airlines
Martin Air
Qantas
Singapore Airlines
South African Airways
Swiss
Virgin Atlantic
Other (specify)
Other: Specify
Which additional destinations you believe must be added to the SAA Cargo schedule?
How do you rate our services in comparison to our competitors?
Excellent
Good
Average
Poor
Not Applicable
Please rate the quality and service efficiency of the following SAA Cargo Products & Services.
Excellent
Good
Average
1
2
3
4
5
General Cargo Services
Valuable Cargo Services (VAL)
Perishables (PER)
Dangerous Goods (DGR)
Live Animals (AVI)
Mail
Courier Services
Human Remains (HUM)
SAA Cargo Express
Small Cargo: No express booking
Bulk Cargo: Booked express
Domestic Express: Daytime
Domestic Express: Starlight
Regional Courier Services
Charter Service
Cargo Handling Services
Please rate the services and efficiency of the following SAA Cargo departments.
Poor
Average
Good
1
2
3
4
5
Customer Services
Reservations
Exports
Imports
Domestic Forwarding
Domestic Receiving
Sales
Special Services: Courier
Special Services: Mail
Special Services: Transhipments
Claims Department
Credit Management & Verifications
Communications
Your opinion about our rates (please tick appropriate box & write your comments in space provided)
Flexible
Competitive
Other (Specify)
What do you like most about SAA Cargo?
What do you like least about SAA Cargo?
Please rate the services and efficiency of our Reservations and Customer Service Personnel
Poor
Average
Good
1
2
3
4
5
Professionalism and Efficiency
Product Knowledge
Friendliness and Warmth
Helpfulness
Communication Skills
Overall service standards of our Customer Service Agents
Please rate the service and efficiency of our Customer Service Agents at Acceptance Counters.
Poor
Average
Good
1
2
3
4
5
Professionalism and Efficiency
Product Knowledge
Friendliness and Warmth
Helpfulness
Communication Skills
Overall service standards of our Customer Service Agents
Please rate the services and efficiency of our Customer Service Agents at Delivery Counters
Poor
Average
Good
1
2
3
4
5
Professionalism and Efficiency
Product Knowledge
Friendliness and Warmth
Helpfulness
Communication Skills
Overall service standards of our Customer Service Agents
Please rate your experience with the security standards
Poor
Average
Good
1
2
3
4
5
Professionalism of security personnel at the gate
Efficiency of security personnel at the gate
Safety in the premises
The screening in the warehouse upon lodging of cargo
The screening in the warehouse during cargo collection
Does your company believe that there are benefits in using e-Freight?
Yes
No
Not Applicable
Is your company e-Freight ready?
Yes
No
Not Applicable
How can we improve our service and product offering to you?
Thank you for your valued input.
South African Airways Cargo