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1. Thank you for giving us the opportunity to serve you better. Our objective is ensure we meet and exceed your expectations and would welcome any suggestions where we could improve our internal communication to you and from you. Please help us by taking a few minutes to tell us about your experience regarding SAA internal communication.

 -
 38 (100%)  
Total: 38

2. 1. How are you currently receiving SAA internal communication?

 E-mail
 31 (60%) 
 
 Intranet
 4 (8%) 
 
 CEO called meeting
 0 (0%)  
 Staff Magazine
 0 (0%)  
 Digital Screens
 0 (0%)  
 E-mail; Intranet
 11 (21%) 
 
 E-mail; Intranet; CEO called meeting
 3 (6%) 
 
 E-mail; CEO called meeting; Staff Magazine; Digital Screens
 1 (2%) 
 
 E-mail; Intranet; Staff Magazine
 1 (2%) 
 
 E-mail; Intranet; Staff Magazine; Digital Screens
 1 (2%) 
 
Total: 52

3. 2. How often do you receive internal communication ?

 Daily
 46 (88%) 
 
 Weekly
 1 (2%) 
 
 Monthly
 0 (0%)  
 Quarterly
 0 (0%)  
 Half Yearly
 0 (0%)  
 Daily; Weekly; Monthly; Quarterly
 1 (2%) 
 
 Daily; Weekly; Monthly
 1 (2%) 
 
 Daily; Weekly
 3 (6%) 
 
Total: 52

4. 3. How are you currently receiving SAA internal communication ?

 E-mail
 32 (62%) 
 
 Intranet
 4 (8%) 
 
 CEO called meeting
 0 (0%)  
 Staff Magazine
 0 (0%)  
 Digital Screens
 0 (0%)  
 E-mail; Intranet
 12 (23%) 
 
 E-mail; Intranet; CEO called meeting
 3 (6%) 
 
 E-mail; Intranet; Staff Magazine
 1 (2%) 
 
Total: 52

5. 4. What is your preferred method of SAA Internal Communication ?

 E-mail
 36 (69%) 
 
 Intranet
 3 (6%) 
 
 CEO called meeting
 0 (0%)  
 Staff Magazine
 0 (0%)  
 Digital Screens
 0 (0%)  
 E-mail; CEO called meeting
 1 (2%) 
 
 E-mail; Intranet
 5 (10%) 
 
 E-mail; Intranet; CEO called meeting
 4 (8%) 
 
 E-mail; Digital Screens
 1 (2%) 
 
 E-mail; Intranet; Staff Magazine
 1 (2%) 
 
 E-mail; Intranet; CEO called meeting; Staff Magazine; Digital Screens
 1 (2%) 
 
Total: 52

6. 5. How do you describe the amount of information received from SAA ?

 Not Enough
 8 (15%) 
 
 Just Right
 43 (83%) 
 
 Too Much
 1 (2%) 
 
Total: 52

7. 6. How would you rate the usefulness of information you receive from SAA ?

 Good
 23 (44%) 
 
 Okay
 25 (48%) 
 
 Poor
 4 (8%) 
 
Total: 52

8. 7. How often do you use mySAA On-Line to get information ?

 Often
 32 (62%) 
 
 Sometimes
 16 (31%) 
 
 Never
 3 (6%) 
 
 Was Not Aware of the Resource
 1 (2%) 
 
Total: 52

9. 8. How often do you use Staff Intranet webpage to get information ?

 Often
 23 (44%) 
 
 Sometimes
 22 (42%) 
 
 Never
 6 (12%) 
 
 Was Not Aware of the Resource
 1 (2%) 
 
Total: 52

10. 9. How often do you use SAA Online Calendar to get information ?

 Often
 5 (10%) 
 
 Sometimes
 21 (40%) 
 
 Never
 22 (42%) 
 
 Was Not Aware of the Resource
 4 (8%) 
 
Total: 52

11. 10. How often do you use SAA Social Media (Facebook/Twitter) to get information ?

 Often
 4 (8%) 
 
 Sometimes
 12 (23%) 
 
 Never
 33 (63%) 
 
 Was Not Aware of the Resource
 3 (6%) 
 
Total: 52

12. 11. How often do you use Departmental Email List to get information ?

 Often
 31 (60%) 
 
 Sometimes
 13 (25%) 
 
 Never
 5 (10%) 
 
 Was Not Aware of the Resource
 3 (6%) 
 
Total: 52

13. 12. How often do you use Colleagues to get information ?

 Often
 30 (59%) 
 
 Sometimes
 21 (41%) 
 
 Never
 0 (0%)  
 Was Not Aware of the Resource
 0 (0%)  
Total: 51

14. 13. On the SAA Intranet webpage, how often do you use or view Links to SAA departments, programmes, and resources ?

 Often
 14 (27%) 
 
 Sometimes
 27 (52%) 
 
 Never
 10 (19%) 
 
 Was Not Aware of the Resource
 1 (2%) 
 
Total: 52

15. 14. On the SAA Intranet webpage, how often do you use or view the Calendar ?

 Often
 8 (15%) 
 
 Sometimes
 14 (27%) 
 
 Never
 28 (54%) 
 
 Was Not Aware of the Resource
 2 (4%) 
 
Total: 52

16. 15. On the SAA Intranet webpage, how often do you use or view the CEO Mail ?

 Often
 18 (35%) 
 
 Sometimes
 14 (27%) 
 
 Never
 18 (35%) 
 
 Was Not Aware of the Resource
 2 (4%) 
 
Total: 52

17. 16. On the SAA Intranet webpage, please specify what Other Ressources do you use or view ?

 nvt
 1 (3%) 
 
 none
 2 (6%) 
 
 MY programmes , events
 1 (3%) 
 
 GOOGLE
 1 (3%) 
 
 COGNOS
 1 (3%) 
 
 Cognos
 1 (3%) 
 
 cognos and bsplink
 1 (3%) 
 
 vacancies
 1 (3%) 
 
 NONE
 1 (3%) 
 
 Media release, latest vacancy
 1 (3%) 
 
 Application forms for IT
 1 (3%) 
 
 iFly, ITS Catalogue, My Company
 1 (3%) 
 
 SAP/BSC/IFLY/SERVER ACCESS/Group Temaplates/Vacancies/Shared Portals
 1 (3%) 
 
 lates development
 1 (3%) 
 
 n/a
 1 (3%) 
 
 google, newspapers
 1 (3%) 
 
 nothing
 1 (3%) 
 
 service log, ifly
 1 (3%) 
 
 iFly, SAA Vacancies, SAP Portal, Cognos
 1 (3%) 
 
 Corporate templates
 1 (3%) 
 
 vacancies mainly
 1 (3%) 
 
 Vacancies
 1 (3%) 
 
 IFLY, SERVICE LOG
 1 (3%) 
 
 SAA News
 1 (3%) 
 
 Appliactions like Cognos, SAP Portal, iFly
 1 (3%) 
 
 i-Fly
 1 (3%) 
 
 na
 1 (3%) 
 
 SAP Portal
 1 (3%) 
 
 flight stats and reports,vacancies and health awareness
 1 (3%) 
 
 mycompany: corpate identity
 1 (3%) 
 
 IT services, Scope reports,
 1 (3%) 
 
 SAP
 1 (3%) 
 
 Job vacancies, templates
 1 (3%) 
 
 Media Releases
 1 (3%) 
 
Total: 35

18. 17. How often do you use or view the Other Ressources specified in the previous question ?

 Often
 19 (37%) 
 
 Sometimes
 16 (31%) 
 
 Never
 12 (23%) 
 
 Was Not Aware of the Resource
 5 (10%) 
 
Total: 52

19. 18. What type of news or information would you like to see communicated more often ?

 internal news
 1 (2%) 
 
 any SAA news
 1 (2%) 
 
 ANYTHING THAT CAN GIVE YOU INFO REGARDING THINGS THAT CAN MAKE LIFE BETTER
 1 (2%) 
 
 via email
 1 (2%) 
 
 finance
 1 (2%) 
 
 nothing specific
 1 (2%) 
 
 staff progress and achievement.
 1 (2%) 
 
 aviation news, compliments from the clients,financial status.
 1 (2%) 
 
 developement or future of SAA
 1 (2%) 
 
 Saa's business strategy and how we going to make more money, positive solutions.
 1 (2%) 
 
 changes that are implemented in SAA and all the importaint info relating to the airline's operation
 1 (2%) 
 
 no comments
 1 (2%) 
 
 REASON FOR OFFLOADING PASSENGERS FLIGHT REPORTS FOR MANGO/SAX
 1 (2%) 
 
 more news about the progress of departments and staff
 1 (2%) 
 
 Reasons for offloading passengers. Flight reports of the Mango flights(cancelled flights/delayed) Flight reports for SAX and SA Airlink(cancelled/delayed)
 1 (2%) 
 
 -
 1 (2%) 
 
 No Comment
 1 (2%) 
 
 contents of LTTS
 1 (2%) 
 
 NONE
 1 (2%) 
 
 PROFITS AND LOSSES
 1 (2%) 
 
 I will like to hear more about impirational story of how some people started working at SAA and their archievements.
 1 (2%) 
 
 no comment
 1 (2%) 
 
  How is the company doing (good /bad)
 1 (2%) 
 
 Changes that get implemented by departments especially airport .
 1 (2%) 
 
 Achievements of the Company
 1 (2%) 
 
 Milestones on Strategy Implementation Changes Projects/Initiatives Policy Imperatives Company Perfornance (Operational & financial)
 1 (2%) 
 
 issues related to staff as it affects their jobs.
 1 (2%) 
 
 vacancies for the public, internally we never hear about it we just see people coming and going and we would also like to afford our friends and family the opportunity.
 1 (2%) 
 
 Departmental specific information. We often hear about things after they have begun or when they are implimented. Everything seems to be a state secret and management enjoys keeping us out of the loop
 1 (2%) 
 
 status of the company inorder tor employees to be aware of the current affairs of the company and be able to know where to put more effort in their daily work
 1 (2%) 
 
  specials acomidation for saa staff
 1 (2%) 
 
 Success SAA is achieving what other departments are doing
 1 (2%) 
 
 saa work realated issues
 1 (2%) 
 
 good
 1 (2%) 
 
 Departmental Organograms More contact details
 1 (2%) 
 
 Status of the LTTS implementation
 1 (2%) 
 
 Company's financial stand. New routes and routes being cancelled
 1 (2%) 
 
 Simplified breakdown of the LTTS. Breakdown of Cost Compression activities and successes. Career Opportunities at SAA.
 1 (2%) 
 
 What other departments do and deal with. Just to have a bigger picture.
 1 (2%) 
 
 EVENTS
 1 (2%) 
 
 airline strategy and minor innovation in other sections.
 1 (2%) 
 
 SAA Performance and Financila standing.
 1 (2%) 
 
 I think it is suficient at the moment
 1 (2%) 
 
 na
 1 (2%) 
 
 Finance status of the airline and financial performance.
 1 (2%) 
 
 code of conduct and standard operating procedures, IOD procedures, HR procedures in terms of leaves,deductions and retirement funds updates and procedures.
 1 (2%) 
 
 All news and information relevant to all in the company.
 1 (2%) 
 
 I would like to see communicated on route profitabily, network strategy and also communication strategy
 1 (2%) 
 
 n/a
 1 (2%) 
 
 Training Programmes
 1 (2%) 
 
 Product updates
 1 (2%) 
 
 Business and industry related news. internal develpoments & changes
 1 (2%) 
 
Total: 52

20. 19. How would you rate the timelines of information you receive from SAA?

 Good
 25 (48%) 
 
 Okay
 26 (50%) 
 
 Poor
 1 (2%) 
 
Total: 52

21. 20. Please Comment on the timelines of information you receive from SAA.

 good
 3 (6%) 
 
 ok
 1 (2%) 
 
 GOOD
 2 (4%) 
 
 always
 1 (2%) 
 
 dayly
 1 (2%) 
 
 i have no problem with it
 1 (2%) 
 
 they are well within the timelines. I often recieved mySAA in the afternoon or in the morning.
 1 (2%) 
 
 satisfortory .
 1 (2%) 
 
 delayed
 1 (2%) 
 
 1-10 (8)
 1 (2%) 
 
 no comments
 1 (2%) 
 
 NO COMMENT
 1 (2%) 
 
  -
 1 (2%) 
 
 daily
 1 (2%) 
 
 No Comment
 1 (2%) 
 
 its ok
 1 (2%) 
 
 Good
 2 (4%) 
 
 no comment
 1 (2%) 
 
 the information given looks okay for me.
 1 (2%) 
 
 regularly
 1 (2%) 
 
  The timelines of information is good
 1 (2%) 
 
 SAA celebration of achievements -very informative SAA Vacancy -important for my growth Corporate Training - courses available
 1 (2%) 
 
 The timing is quite good
 1 (2%) 
 
 SAA communicates everything to its Employees through MySAA on an need basis Financial Results before Media Briefings Budget Process during the Month of October
 1 (2%) 
 
 information comes at the right time
 1 (2%) 
 
 as would be expected.
 1 (2%) 
 
 Too slow
 1 (2%) 
 
 okay
 2 (4%) 
 
 sometimes we receive the info after the event, however in the main the timeslines are great!
 1 (2%) 
 
 very good
 1 (2%) 
 
 Okay
 1 (2%) 
 
 Needs to be more precise and less vague.
 1 (2%) 
 
 they are fine
 1 (2%) 
 
 The CEO updates are ALWAYS timeous.
 1 (2%) 
 
 It's on time. Certain pertinent issues are delayed but understandbly so.
 1 (2%) 
 
 3 times a week.
 1 (2%) 
 
 Sometimes we get information before SAA informs us.
 1 (2%) 
 
 I think it is suficient at the moment
 1 (2%) 
 
 na
 1 (2%) 
 
 The electronic media used today has speede up communication of information and made the word to be a small place as far as information sharing is concerned.
 1 (2%) 
 
 its okay but can be improved
 1 (2%) 
 
 Sometimes 3 mysaa daily emails are sent in one day and other days it isn't sent at all.
 1 (2%) 
 
 The timelines is good as we receive reports on time to be able to submit ours. And also
 1 (2%) 
 
 no comment
 1 (2%) 
 
 Just right
 1 (2%) 
 
 Sometimes info is published in the press before we have it and that is a poor reflection as we should know first
 1 (2%) 
 
 I think information on the Intranet webpage are diseminated in good time and therefore makes it relevant for application or notification
 1 (2%) 
 
Total: 52

22. 21. What communication resources, tools, and/or information would you like to know more about?

 email
 2 (4%) 
 
 na
 2 (4%) 
 
 EMAIL AND FACEBOOK
 1 (2%) 
 
 nil
 1 (2%) 
 
 info regarding patnerships with other airlines/hotels/cruises
 1 (2%) 
 
 schedule trainning for staff, wall of fame for staff and update on current development within SAA and SA tourism.
 1 (2%) 
 
 I am happy with ones which currently in usage.
 1 (2%) 
 
 google
 1 (2%) 
 
 Aircrafts-wht we buying or selling. The business.
 1 (2%) 
 
 SAA intranet webpage and SAA social Media
 1 (2%) 
 
 no comments
 1 (2%) 
 
 NO COMMENT
 1 (2%) 
 
 facebook and twitter
 1 (2%) 
 
 -
 2 (4%) 
 
 No Comment
 1 (2%) 
 
 My saa is fine for me
 1 (2%) 
 
 None
 2 (4%) 
 
 no comment
 2 (4%) 
 
 Unable to access facebook during working hours
 1 (2%) 
 
  Google, Twiter, Face Book
 1 (2%) 
 
 twitter
 1 (2%) 
 
 Will like to know more about other Company subsidiaries and how they are doing e.g SAAT and Cargo
 1 (2%) 
 
 Corporate Communication
 1 (2%) 
 
 the facebook/twitter
 1 (2%) 
 
 Internal courses being offered as wel as rotation within SAA departments.
 1 (2%) 
 
 None. Every tool we are given is so slow and restricted as to make it useless except for outlook email.
 1 (2%) 
 
 how to improve our attitude with customers
 1 (2%) 
 
 specials acomidation for saa staff
 1 (2%) 
 
 Include other department activities & achievements
 1 (2%) 
 
 more saa issues
 1 (2%) 
 
 good
 1 (2%) 
 
 SAA Calendar
 1 (2%) 
 
 Initiatives the company is taking to improve morale More honesty and transparency.
 1 (2%) 
 
 facebook, twitter and mysaa
 1 (2%) 
 
 none.
 1 (2%) 
 
 MICROSOFT TOOLS
 1 (2%) 
 
 e-mai.
 1 (2%) 
 
 Is SAA getting better or worse
 1 (2%) 
 
 I think it is suficient at the moment
 1 (2%) 
 
 none
 1 (2%) 
 
 nothing,really
 1 (2%) 
 
 Telephone numbers for different stations and departments for easier communication.
 1 (2%) 
 
 I would like to know more about the competitors, it is important to have an idea on what the competitors are doing so that we will improve our strategies or communication plan if necessary.
 1 (2%) 
 
 n/a
 1 (2%) 
 
 The WiFi System, Who can use it, who can't?
 1 (2%) 
 
 SAA happenings before it reaches the media
 1 (2%) 
 
 in my opinion , information shared relative to business and employee well being is adequate
 1 (2%) 
 
Total: 52

23. 22. How would you currently rate overall communication at SAA ?

 Good
 25 (48%) 
 
 Okay
 24 (46%) 
 
 Poor
 3 (6%) 
 
Total: 52

24. 23. Please Comment on overall communication at SAA ?

 good
 6 (12%) 
 
 ok
 1 (2%) 
 
 IT CAN IN PROOF
 1 (2%) 
 
 efficiency
 1 (2%) 
 
 3
 1 (2%) 
 
 A lot still need to done to catch staff attension.
 1 (2%) 
 
 Communitcation at SAA is regarded highly, hence many tools have been provided.
 1 (2%) 
 
 satisfactory
 1 (2%) 
 
 not bad but improvemnts won't hurt
 1 (2%) 
 
 no comments
 1 (2%) 
 
 NO COMMENT
 1 (2%) 
 
 it is good
 1 (2%) 
 
 -
 2 (4%) 
 
 poor
 1 (2%) 
 
 its a daily thing which is ok for me
 1 (2%) 
 
 Okay
 2 (4%) 
 
  good
 1 (2%) 
 
 communication is okay.
 1 (2%) 
 
 no comment
 1 (2%) 
 
  The communication is ok as My SAA is updating staff all the time
 1 (2%) 
 
 I have not expirement other resources only use email/Intranet as communication tool. The response on e-mail does delay at times whilst /waiting for information from other departments.
 1 (2%) 
 
 Communication is quite good
 1 (2%) 
 
 Communication in SAA is good
 1 (2%) 
 
 the right information comes at the right time and well delivered in an easy understandable way using the right tool
 1 (2%) 
 
 Good
 1 (2%) 
 
 Very poor. We as the staff need to know what is happening in our airline so we can work more effectively to meet our strategic goals. Keep the information flowing to us and stop our managers hoarding the inf like its a secret
 1 (2%) 
 
 okay
 1 (2%) 
 
 there is room for improvement
 1 (2%) 
 
 n/a
 1 (2%) 
 
 Some of the information is outdated. even the page with specials we get as staff.
 1 (2%) 
 
 From Exco the communication is good. Departmental communication still needs more work.
 1 (2%) 
 
 Communication is mostly up to date.
 1 (2%) 
 
 GOOD
 1 (2%) 
 
 i need to see directive or points that relates to my daily activities in the communication.
 1 (2%) 
 
 Just Okay but can be better
 1 (2%) 
 
 I think it is suficient at the moment
 1 (2%) 
 
 na
 1 (2%) 
 
 I receive a great deal of information and at times can not cope with the volume due to the pressure in the work environment.
 1 (2%) 
 
 more awareness is needed and other channels,e.g sms,whats up, facebook and internal fids boards can be utilised. The content structure of certain information need to be kept at its simplest level to ensure that everybody gets the message.
 1 (2%) 
 
 Overall communication is sufficient.
 1 (2%) 
 
 The communication in SAA by mysaadaily news make us aware of CEO point of view and also on the staff improvement.
 1 (2%) 
 
 could be better
 1 (2%) 
 
 No comment
 1 (2%) 
 
 I think it is fine, but there is always room to improve
 1 (2%) 
 
 The company makes a good effort to keep employees informed with business related information
 1 (2%) 
 
Total: 52

25. 24. How often do you use Email as a communication tool ?

 Often
 50 (96%) 
 
 Sometimes
 2 (4%) 
 
 Never
 0 (0%)  
Total: 52

26. 25. How often do you use the Calendars (Outlook, Google, iCal, etc.) as a communication tool ?

 Often
 32 (62%) 
 
 Sometimes
 12 (23%) 
 
 Never
 8 (15%) 
 
Total: 52

27. 26. How often do you use the Twitter as a communication tool ?

 Often
 2 (4%) 
 
 Sometimes
 6 (12%) 
 
 Never
 44 (85%) 
 
Total: 52

28. 27. How often do you use Facebook as a Communication Tool ?

 Often
 9 (17%) 
 
 Sometimes
 10 (19%) 
 
 Never
 33 (63%) 
 
Total: 52

29. 28. How often do you use Text Messaging as a communication tool ?

 Often
 22 (42%) 
 
 Sometimes
 11 (21%) 
 
 Never
 19 (37%) 
 
Total: 52

30. 29. Please Comment on your use of Email, Calendars (Outlook, Google, iCal, etc.), Twitter, Facebook, Text Messaging
as communication tools?

 I use google and facebook a lot
 1 (2%) 
 
 We are only allowed to access Facebook outside normal office hours, which renders it useless
 1 (2%) 
 
 EMAIL OTHER AIRLINES
 1 (2%) 
 
 i only namke use of email
 1 (2%) 
 
 5
 1 (2%) 
 
 i use all except twitter and facebook on a daily basis
 1 (2%) 
 
 Email for me its fine. We need to improve other commucations via our cellphone. and we able to connect remotely.
 1 (2%) 
 
 They make communication to be more effective.
 1 (2%) 
 
 good
 2 (4%) 
 
 I only use email, for work purposes.
 1 (2%) 
 
 i prefer to use email the most
 1 (2%) 
 
 no comments
 1 (2%) 
 
 USE EMAIL TO COMMUNICATE WITH PASSENGERS REGARDING REFUNDS
 1 (2%) 
 
 we use it more often to communicate with other departments
 1 (2%) 
 
 Email is important in our department as we use it to communicate with the passengers regarding their refunds.
 1 (2%) 
 
 emailing is importent as this is a way we can communicate with our passenger regarding the refunds
 1 (2%) 
 
 ok
 1 (2%) 
 
 I use email most of the time and cant complain
 1 (2%) 
 
 None
 1 (2%) 
 
 only use email , google
 1 (2%) 
 
 I use the email to communicate with passenger in giving them feedback and status of their refunds.
 1 (2%) 
 
 no comment
 1 (2%) 
 
  Email/Outlook only tool I use to communicate in relation with my work, family and frieds.
 1 (2%) 
 
 I use email often as a communication tool to other SAA department and SAA stations. Google i use for access Iata Bsplink only that is also daily. Email is user friendly during working hours although it delays on respond sometimes.
 1 (2%) 
 
 Email is the most used communication tools for most employees
 1 (2%) 
 
 In the main i use email, calender and google
 1 (2%) 
 
 overall communication is good.
 1 (2%) 
 
 it's very useful also you have it on file and can refer back to whenever.
 1 (2%) 
 
 We do not have access to facebook or twitter during working hours because of abuse by individuals.
 1 (2%) 
 
 very effective because i can reach those whom i work with in different stations
 1 (2%) 
 
 okay
 1 (2%) 
 
 Extremely useful, instantenous and cost effective
 1 (2%) 
 
 email is more effecient
 1 (2%) 
 
 Convenient and useful
 1 (2%) 
 
 The age of technology means that information is more readily available via these mediums.
 1 (2%) 
 
 email is our daily tool.
 1 (2%) 
 
 I use Google daily, I use emails daily to communicated with relevant stake holders in execution of my duties.
 1 (2%) 
 
 I use Facebook, Email and Google a lot. Text messaging i use when send notifications from work about operations.
 1 (2%) 
 
 EFFECTIVE
 1 (2%) 
 
 E-mail and calenders are the best in my areas, they organize and keep me abreast with instruction and other daly tasks.
 1 (2%) 
 
 Sometimes this access is restricted
 1 (2%) 
 
 I would like to have Twitter available.
 1 (2%) 
 
 na
 1 (2%) 
 
 E-mail works very well for me.
 1 (2%) 
 
 i use this often enough as it keeps me informed and knowledgeable about changes.
 1 (2%) 
 
 Use of email is the most effective of all the tools.
 1 (2%) 
 
 I am using text Messaging to communicate about SAA products and when doing product promotion
 1 (2%) 
 
 twitter and facebook and gmail have been blocked. i only use outlook.
 1 (2%) 
 
 No comment
 1 (2%) 
 
 Excellent opportunity which SAA seems to be using proactively in the past few months
 1 (2%) 
 
 Email is my most prefered means of communication , because information is transmitted in good time and provides a track & trail for future.
 1 (2%) 
 
Total: 52

31. 30. Does the internal communication address your needs/do you find it informative?

 yes
 13 (25%) 
 
 Sometimes
 3 (6%) 
 
 YES
 3 (6%) 
 
 Yes
 6 (12%) 
 
 yes it does
 3 (6%) 
 
 no comments
 1 (2%) 
 
 YES IT DOES
 1 (2%) 
 
 none
 1 (2%) 
 
  yes
 1 (2%) 
 
 yes it keeps me updated on changes and achievement
 1 (2%) 
 
  The internal communication is very informative as My SAA is out couple times per day informing the staff with any information necessary for staff to know
 1 (2%) 
 
 no exactly, i do not always get respond on time.
 1 (2%) 
 
 I find it very informative and quite helpful
 1 (2%) 
 
 Yes it is informative as it keeps me informed of what is happening within SAA. Empowers me to know and understand the direction the Company is taking. Updates projects implimentation. Realignment of Departments and Functions
 1 (2%) 
 
 most times it does address my needs at the right time and it also motivates
 1 (2%) 
 
 Rarely
 1 (2%) 
 
 okay
 1 (2%) 
 
 Yes, however there is still room for improvement
 1 (2%) 
 
 very good
 1 (2%) 
 
 more often than not.
 1 (2%) 
 
 more or less
 1 (2%) 
 
 Yes, its all about what you do with the information you recieve.
 1 (2%) 
 
 Fairly, the is sometimes very helpful.
 1 (2%) 
 
 Yes/Yes
 1 (2%) 
 
 na
 1 (2%) 
 
 it fairly does,thou improvements are needed to ensure that the gospel is heard by all employees
 1 (2%) 
 
 The internal communication isn't always necessarily relevant to me therefore it is not informative to me.
 1 (2%) 
 
 Yes it address but not all. Need competitors activities
 1 (2%) 
 
 yes. i keep some in my file for reference
 1 (2%) 
 
Total: 52

32. 31. How would you like to communicate with the company?

 via email
 4 (8%) 
 
 email
 4 (8%) 
 
 EMAIL
 1 (2%) 
 
 e-mail or intranet
 1 (2%) 
 
 Facebook twitters Emails
 1 (2%) 
 
 On intranet ;email.
 1 (2%) 
 
 Forget about wasting energy and time on things like this, be more productive in moving the company forward, cut down unnecessary costs like plasma's for the Ceo and focus on route profitability, more bums on an aircraft means more money in our bank account. Cut out unnecessay costs in the lounges, and change our catering co.Airchefs cos they waste food and the meals are terrible on the aircraft anyway. In order for us to move forward as a business unit we must use our limited resources to generate a profit otherwise we a sinking ship and we cannot go to the government all the time to bail us out.
 1 (2%) 
 
 i prefer email
 1 (2%) 
 
 no comments
 1 (2%) 
 
 EMAIL IS FINE
 1 (2%) 
 
 email is fine
 1 (2%) 
 
 e-mail
 1 (2%) 
 
 daily brief
 1 (2%) 
 
 E-mail and text
 1 (2%) 
 
 email is fine
 1 (2%) 
 
 I think the communication is ok
 1 (2%) 
 
 communication by e-mail is effective
 1 (2%) 
 
  Ok with Emails
 1 (2%) 
 
 Once in a month i would like the CEO to adress staff on issues that affect the company and be able to open platform for employees to talk about expirience in their workplace and changes that can can assist towards LTTS.
 1 (2%) 
 
 Emails, Surveys like this
 1 (2%) 
 
 Verbatim Emails Memos Meetings One on Ones
 1 (2%) 
 
 the current mode of communication should be maintained as it addresses the right information at the right time
 1 (2%) 
 
 Via email and if possible sometimes face to face to adress serious issues.
 1 (2%) 
 
 Openly, stop managers acting as middle men. We are adults, treat us a such. At this point in time we are treated as musrooms, kept in the dark and fed Cr@p!
 1 (2%) 
 
 e;mail
 1 (2%) 
 
 Via email, meetings and workshops
 1 (2%) 
 
 via email because it is more effeciant
 1 (2%) 
 
 good
 1 (2%) 
 
 Networking, blogs, emails
 1 (2%) 
 
 via email and open forums.
 1 (2%) 
 
 email and social media
 1 (2%) 
 
 Surveys, Questionnaires, email.
 1 (2%) 
 
 From the company at large, email is good but within my department, i would like face to face communication which doesn't happen often.
 1 (2%) 
 
 E'MAIL
 1 (2%) 
 
 e-mail is perfect.
 1 (2%) 
 
 Meetings, Briefings and Email, Calendars Twitter Facebook and Text Messages
 1 (2%) 
 
 Intranet & e-mail
 1 (2%) 
 
 na
 1 (2%) 
 
 THROUGH THE HELP DESKS & HELP LINES.
 1 (2%) 
 
 email,Intranet,workshops(for very important issues),sms notifications
 1 (2%) 
 
 Discussion forums can be a good way to communicate with the company and vice versa.
 1 (2%) 
 
 By email
 1 (2%) 
 
 know more about the company's turn around strategy
 1 (2%) 
 
 Email
 2 (4%) 
 
 Through email or via the reporting lines and structures in place.
 1 (2%) 
 
Total: 52