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1. Canteen location

 Airways Park
 79 (90%) 
 
 SAAT
 (10%) 
 
 Cargo
 (0%)  

Total: 88

2. Canteen service standards

  
E Dissastied
Average
E Satisfied
(%)9112634200
Staff service
 
 
 
 
 
 
 
 
 
 
  
 12345N/A
(%)3103435180
Staff appearance
 
 
 
 
 
 
 
 
 
 
  
 12345N/A
(%)15152728140
Canteen ambience
 
 
 
 
 
 
 
 
 
 
  
 12345N/A
(%)10152831140
Canteen cleanliness
 
 
 
 
 
 
 
 
 
 
  
12345N/A

Total: 97

3. Satisfaction with current offering

 Yes
 21 (24%) 
 
 No
 65 (76%) 
 

Total: 86

4. breakfast preference

 Hot
 10 (14%) 
 
 Cold
 (12%) 
 
 Pastries
 (1%) 
 
 Other
 (0%)  
 Breakfast is good
 (1%) 
 
 Health
 (1%) 
 
 Healthy, light, include protein options
 (1%) 
 
 More varities like omelettes... the current is fine but some days you feel it is same old same old. if possible variety
 (1%) 
 
 We should have healthier options. Lay out needs to be clean. Everything is very untidy. Maybe bring options of vegetarian breakfast but must use different utensils.
 (1%) 
 
 Suggest that a variety of muffins such as bran, blueberry & poppyseed be made available
 (1%) 
 
 Cold; Fresh Sandwiches
 (1%) 
 
 This is currently fine
 (1%) 
 
 See proper scrambled egg
 (1%) 
 
 Muesli with yoghurt
 (1%) 
 
 A selection of fruits, yoghurts, a VARIETY of INDIVIDUALLY WRAPPED muffins, English breakfast with different offering from time to time. Cereal. Omlette
 (1%) 
 
 Proper food prepared in a hygienic environment
 (1%) 
 
 Fresh Fruit, eggs & bacon that is not smothered in oil, variety of jogurts, bigger selection
 (1%) 
 
 Hot; Wors
 (1%) 
 
 Cold; Pastries
 (1%) 
 
 include some soya products
 (1%) 
 
 Hot; Pastries
 (3%) 
 
 Hot; Cold
 (9%) 
 
 Cold; Vetkoeks
 (1%) 
 
 Hot; Cold; Pastries
 (4%) 
 
 Scrambled not nice, fish cakes please! Cold breakfast not nice no microwave to warm up milk. Health rolls with different fillings everyday like sandwich baron.
 (1%) 
 
 Chicken livers sour sometimes. pastries stale not fresh
 (1%) 
 
 Please put oats. Fruit salad only apple!! 5 fruits is fruit salad. maybe assortment of sandwiches
 (1%) 
 
 Health food
 (1%) 
 
 Omelettes, Crispy bacon, soft eggs and grilled tomatoes
 (1%) 
 
 Bacon, Eggs, Toast, Mushrooms.
 (1%) 
 
 Fresh Yoghurt
 (1%) 
 
 Sandwiches not toasted
 (1%) 
 
 Health Food
 (1%) 
 
 Not everyday the same breakfast
 (1%) 
 
 Whole fresh fruit
 (1%) 
 
 Hot; Cold; Pastries; Bring the waffles back please!!
 (1%) 
 
 Cold; Pastries; Fresh croissants, plain low fat ypghurt if possible for the moment its only fruit choices.
 (1%) 
 
 Cold; Fried eggs well made! (Half raw sometimes)
 (1%) 
 
 Hot; Cold; Hot breakfast can do with a change: on scrambled eggs, mince etc not tasty @ all :-(
 (1%) 
 
 Hot; Cold; Changes to the hot breakfast would do
 (1%) 
 
 Cold; Pastries; Eggs, please find a better way of making them, We are sick and tired of one meal - please change on weekly basis. Fruit salad dry. croissants - why did you increase price?
 (1%) 
 
 Hot; Pastries; The scrambled eggs are awful
 (1%) 
 
 Hot; Cold; Tasty scrambled eggs please not what is currently being served. Please go easy on the cooking oil & salt. health shakes/smoothies
 (1%) 
 
 Cold; Pastries; If its hot not greasy, please!!!
 (1%) 
 
 Cold; Poor product quality, fatty bacon, watery scrambled eggs etc. Pastries are substandard quality
 (1%) 
 
 Hot; Cold; Pastries; Russian, Vienna
 (1%) 
 

Total: 69

5. Lunch preferences

 Light meals
 12 (13%) 
 
 Hearty meals
 (3%) 
 
 Meat
 (0%)  
 Fish
 (1%) 
 
 Poultry
 (0%)  
 Light meals; Meat; Fish; Poultry
 (3%) 
 
 Light meals; Fish; Poultry
 (5%) 
 
 Light meals; Hearty meals; Meat; Fish; Poultry; It would be nice to see certain standard meals every day and to make a choice. Meals like curry and rice (mince or cubes), macaroni and cheese, spaghetti bolognaise, lasagna, beef straganoff, chicken a la king etc)
 (1%) 
 
 Poultry; Toasted sandwiches, Burgers, Wraps, Baguettes with fillings
 (1%) 
 
 Light meals; Hearty meals; Wide variety & Healthy, soup and healthy vegetarian (not just pasta)
 (1%) 
 
 Hearty meals; Meat; Fish; Poultry
 (1%) 
 
 Hearty meals; current cooked meals is a health risk (all stews oily & fatty). Cholestrol, heart problems, heartburn for days.
 (1%) 
 
 Light meals; Hearty meals; Vegetarian options, look at different utensils to be used. Not bland food as the veg option that they do have is disgusting. its not appealing
 (1%) 
 
 Light meals; Light healthy meals, more required like wraps, home style cooked meals, less required, Meat, less required and fish can include tuna, should include appetising vegetarian dishes
 (1%) 
 
 Light meals; Pizza slices
 (1%) 
 
 Light meals; Hearty meals
 (3%) 
 
 Light meals; Fillings that are not available (e.g. grilled chicken). Often no supplies (run out of simple ingredients such as cheese/tomato)
 (1%) 
 
 Light meals; Hearty meals; Meat; Fish; Poultry
 (8%) 
 
 Hearty meals; Meat; Not so called stew which consists mainly of bones and no meat and no taste.
 (1%) 
 
 Light meals; Meat
 (2%) 
 
 Light meals; Hearty meals; The wraps are also a good idea but they never have what they display on the menu which is very frustrating.
 (1%) 
 
 Light meals; Burgers, Salads, Pizza
 (1%) 
 
 Light meals; Variety of salads and lean meats. Sandwiches made with 2 (not 3) slices of bread with fresh toppings.
 (1%) 
 
 Hearty meals; Samp daily
 (1%) 
 
 Light meals; The vegetarian option is very limited yet there are many varieties possible to sandwiches, cooked meals and pies.
 (1%) 
 
 Hearty meals; Fish
 (3%) 
 
 Hearty meals; Vegetarian Meals
 (1%) 
 
 Light meals; Hearty meals; Meat; Poultry
 (1%) 
 
 Light meals; Meat; Poultry
 (1%) 
 
 Light meals; More Grilled Things
 (1%) 
 
 Light meals; Roti, Biryani
 (1%) 
 
 Light meals; Hearty meals; Meat; Fish; Poultry; More traditional food
 (1%) 
 
 Hearty meals; More variety veggies
 (1%) 
 
 Light meals; Poultry; Fish & chips, Grilled not cooked Poultry. too much fish oil in food/meats, mince, livers.
 (1%) 
 
 Light meals; Fish
 (4%) 
 
 Light meals; Meat; What happened to oxtail & lamb tjops? Why not serving juicy Pork Tjops??
 (1%) 
 
 Meat; Fish; Poultry
 (2%) 
 
 What happened to lamb chops? oxtail? pork chops is a must!!!
 (1%) 
 
 Light meals; Salads, Health Rolls, Light meals
 (1%) 
 
 Light meals; Hearty meals; Fish; Not Always curry??? Everything is with curry? Everything seems to have a curry taste
 (1%) 
 
 Light meals; Poultry
 (1%) 
 
 Light meals; Fish; Fresh vegetables that do not include the same as the previous day
 (1%) 
 
 Light meals; Hearty meals; I prefer grilled fish. Time where you served the food served on a plane, and i really enjoyed the. So think you should serve the wraps and dessert combo you served.
 (1%) 
 
 Light meals; Selection of healthy homemade sandwidges and salads
 (1%) 
 
 Light meals; Salaqds, health rolls, light meals
 (1%) 
 
 Light meals; Meals with a variety of salads (Beef, Green and Potato for example)
 (1%) 
 
 Light meals; Salad bar with add ons
 (1%) 
 
 Hearty meals; Poultry
 (1%) 
 
 Light meals; Hearty meals; Fish; Poultry; Invest in better portions of fish
 (1%) 
 
 Light meals; Chicken Salad/Creamed Spinach?baked potato. Crummed Chicken with salad, what about some delicious pasta dishes?
 (1%) 
 
 Light meals; Toasted sandwiches the filling needs to be of good quality, ham chicken mayo quality is not good.
 (1%) 
 
 Light meals; Poultry; You run out of bread and sometimes chicken & mayo filling during the middle of the day.
 (1%) 
 
 Meat; Please have more staff at the desk where they make sandwiches (long ques) Your red meat often makes people have running stomach, dont use bicabornate. Please look at having braai meat & pap on Fridays
 (1%) 
 
 Light meals; More grilled food.
 (1%) 
 
 Light meals; Grilled food please
 (1%) 
 
 Hearty meals; Meat; Poultry
 (1%) 
 
 Light meals; Hearty meals; Meat; Fish
 (1%) 
 
 Hearty meals; Fish; Poultry
 (1%) 
 
 Hearty meals; A lot of healthy veggies not greasy. A lot of salads
 (1%) 
 
 Light meals; Have a variety
 (1%) 
 
 Light meals; Hearty meals; Fish; Gourmet sandwiches, smoothies, freshly squeezed juices, Healthy food.
 (1%) 
 
 Meat; Poultry; Mogodu, wors, polony
 (1%) 
 

Total: 95

6. Coffee shop

 Jumbo muffins
 (0%)  
 Gourmet cakes
 (2%) 
 
 Gourmet sanwiches
 (1%) 
 
 Gourmet burgers
 (0%)  
 Gourmet salads
 (0%)  
 Home made biscuits
 (0%)  
 Smoothies
 (2%) 
 
 Fruit salads
 (1%) 
 
 Gourmet sanwiches; Gourmet salads; Fruit salads
 (5%) 
 
 Jumbo muffins; Gourmet sanwiches; Gourmet salads; Smoothies; Fruit salads
 (3%) 
 
 Gourmet sanwiches; Gourmet salads
 (3%) 
 
 Gourmet sanwiches; Gourmet burgers; Gourmet salads; Smoothies
 (1%) 
 
 Jumbo muffins; Gourmet cakes; Gourmet sanwiches; Home made biscuits; Smoothies
 (1%) 
 
 Jumbo muffins; Gourmet sanwiches; Smoothies
 (1%) 
 
 Jumbo muffins; Gourmet sanwiches; Gourmet burgers; Gourmet salads; Smoothies
 (1%) 
 
 Gourmet sanwiches; Gourmet burgers
 (3%) 
 
 Home made biscuits; Smoothies; Fruit salads
 (2%) 
 
 Gourmet burgers; Gourmet salads; Smoothies
 (1%) 
 
 Jumbo muffins; Gourmet sanwiches; Gourmet burgers
 (2%) 
 
 Jumbo muffins; Gourmet cakes; Gourmet sanwiches; Gourmet burgers; Gourmet salads; Home made biscuits; Smoothies; Fruit salads
 (10%) 
 
 Jumbo muffins; Gourmet cakes; Gourmet sanwiches; Gourmet burgers; Gourmet salads; Smoothies; Fruit salads; Scones, smoothies with fresh fruit and fruit salads with exotic fruit.
 (1%) 
 
 Jumbo muffins; Gourmet sanwiches; Gourmet salads; Smoothies
 (1%) 
 
 Gourmet cakes; Gourmet sanwiches; Gourmet salads; Smoothies; Fruit salads
 (1%) 
 
 Jumbo muffins; Gourmet cakes; Gourmet sanwiches; Gourmet salads; Home made biscuits; Smoothies; Fruit salads
 (1%) 
 
 Jumbo muffins; Gourmet sanwiches; Gourmet burgers; Gourmet salads; Smoothies; Fruit salads
 (2%) 
 
 Jumbo muffins; Gourmet sanwiches; Gourmet burgers; Smoothies
 (2%) 
 
 Jumbo muffins; Gourmet sanwiches; Gourmet salads
 (1%) 
 
 Jumbo muffins; Gourmet cakes; Gourmet salads; Smoothies; Fruit salads
 (1%) 
 
 Gourmet salads; Smoothies
 (2%) 
 
 Jumbo muffins; Gourmet sanwiches; Gourmet salads; Home made biscuits
 (1%) 
 
 Jumbo muffins; Gourmet salads; Fruit salads
 (2%) 
 
 Jumbo muffins; Gourmet burgers; Gourmet salads; Home made biscuits; Fruit salads
 (1%) 
 
 Gourmet sanwiches; Smoothies; Fruit salads
 (2%) 
 
 Gourmet cakes; Gourmet sanwiches; Gourmet salads; Smoothies
 (1%) 
 
 Gourmet sanwiches; Gourmet burgers; Gourmet salads; Fruit salads
 (1%) 
 
 Home made biscuits; Smoothies
 (1%) 
 
 Gourmet salads; Fruit salads
 (1%) 
 
 Gourmet sanwiches; Home made biscuits; Fruit salads
 (1%) 
 
 Jumbo muffins; Smoothies
 (1%) 
 
 Gourmet salads; Smoothies; Fruit salads
 (3%) 
 
 Gourmet sanwiches; Smoothies; Fruit salads; Fruit salad with atleast 4 fruits.
 (1%) 
 
 Gourmet cakes; Home made biscuits; Fruit salads
 (1%) 
 
 Jumbo muffins; Gourmet cakes; Gourmet sanwiches; Gourmet salads; Smoothies; Fruit salads
 (1%) 
 
 Gourmet cakes; Gourmet salads; Smoothies
 (1%) 
 
 Jumbo muffins; Gourmet sanwiches; Gourmet salads; Fruit salads
 (1%) 
 
 Gourmet sanwiches; Gourmet salads; Smoothies; Fruit salads
 (1%) 
 
 Jumbo muffins; Gourmet sanwiches; Gourmet burgers; Gourmet salads; Home made biscuits; Smoothies; Fruit salads
 (1%) 
 
 Gourmet salads; peri peri chicken livers
 (1%) 
 
 Gourmet burgers; Smoothies
 (1%) 
 
 Gourmet cakes; Gourmet sanwiches; Smoothies
 (1%) 
 
 Gourmet sanwiches; Smoothies
 (2%) 
 
 Jumbo muffins; Gourmet cakes; Gourmet sanwiches; Gourmet salads; Fruit salads
 (1%) 
 
 Jumbo muffins; Gourmet sanwiches; Gourmet salads; Home made biscuits; Smoothies; Fruit salads; Jumbo muffins - Yes but not jumbo just normal size muffins & freshly baked not wrapped in plastic ones. Gourmet Sandwiches - rye bread, health bread. Salad options, Avo salad, Thai chicken, tyrkey slices in salad etc. If possible cut fruit like woolies
 (1%) 
 
 Gourmet cakes; Smoothies; Fruit salads
 (1%) 
 
 Jumbo muffins; Gourmet sanwiches; Gourmet salads; Home made biscuits; Smoothies; Fruit salads
 (1%) 
 
 Jumbo muffins; Smoothies; Fruit salads
 (1%) 
 
 Gourmet cakes; Smoothies
 (1%) 
 
 Gourmet sanwiches; Gourmet salads; Smoothies
 (2%) 
 
 Tiramusi cake, low fat milk, different type of salad.
 (1%) 
 
 Jumbo muffins; Home made biscuits; Smoothies; Fruit salads
 (1%) 
 
 Jumbo muffins; Gourmet cakes; Gourmet sanwiches; Gourmet salads; Home made biscuits; Smoothies
 (1%) 
 
 Jumbo muffins; Gourmet cakes; Gourmet sanwiches; Home made biscuits; Smoothies; Fruit salads
 (1%) 
 

Total: 88

7. How often do you buy from this canteen

 Daily
 36 (40%) 
 
 Weekly
 26 (29%) 
 
 Monthly
 (4%) 
 
 Seldom
 13 (14%) 
 
 Seldom; does not meet my needs
 (1%) 
 
 Seldom; There isnt much choice and the food is not delicious. Tasteless
 (1%) 
 
 Seldom; It is a health Risk
 (1%) 
 
 Daily; When we come to Airways Park. (3 times a year for training)
 (1%) 
 
 used to be daily, now 1 X month when you serve lamb neck
 (1%) 
 
 Daily; Milkshakes
 (1%) 
 
 Weekly; Do go down daily, but not always great choices, swimming with curry?
 (1%) 
 
 Seldom; Not ever
 (1%) 
 
 Monthly; But if improved will be more often
 (1%) 
 
 Daily; I buy cuppiccino daily
 (1%) 
 
 Weekly; But have since stopped going.
 (1%) 
 
 Seldom; Not a regular visitor at the canteen so to me th ecurrent offering is 50/50
 (1%) 
 

Total: 91

8. what else should we offer

 Proper coffee machine
 (3%) 
 
 Smaller sandwiches would be great - with just 2 slices of bread.
 (3%) 
 
 Wraps, Tramazzinis, Bockwurst or other regular or footlong hotdogs
 (3%) 
 
 Milo, Cafe Latte, Iced Coffee, Horlicks, Fruit Shakes
 (3%) 
 
 fruit and fresh fruit juices
 (3%) 
 
 Savouries like sausage rolls.
 (3%) 
 
 Pies - vetkoek
 (3%) 
 
 Healthy Veg wraps, like haloumi & Avo, Haloumi salad, Chicken Salads, More healthier options. have options like mini pizzas, ciabatta. fresh smoothies made while u wait, bruchettas with basil tomatoes etc.
 (3%) 
 
 Hearty cooked meals (home style) in winter. I would like to see 2 slice toasted sandwich options.
 (3%) 
 
 Skinny Milk!!!!
 (3%) 
 
 A variety of healthy and wholesome sandwiches and Salads
 (3%) 
 
 Just the above selection and maybe add more choices at a later stage.
 (3%) 
 
 Good quality coffee & cuppucinos enough space to have a staff meeting, nice environment proper light meals quality food please!
 (3%) 
 
 Nice area to sit and friendly, competent staff.
 (3%) 
 
 Bran Muffins
 (3%) 
 
 The canteen @ technical needs to cater for healthy eating clients too, the AWP canteen has salads to offer SAAT needs to do the same.
 (3%) 
 
 Perfect Pastries
 (3%) 
 
 Bring back wraps, lunch until 2pm currently after 1pm they have run out of almost everything.
 (3%) 
 
 None
 (3%) 
 
 Vetkoes with coffee
 (3%) 
 
 More cake!! sometimes sold out.
 (3%) 
 
 Hot Chocolate in winter
 (3%) 
 
 I am happy with the coffee shop
 (3%) 
 
 A decent coffee shop style area in which to eat.
 (3%) 
 
 Cappuchino with fresh cream
 (3%) 
 
 Keep nice coffee i.e cappuccino's, filter coffee, with low fat milk if possible. keep reasonable prices on all coffee's, food & good quality.
 (3%) 
 
 2 slices sarmie not 3 and more better cheese. the staff are really not satisfied with their jobs. there is no variety in the canteed, same old try one day of the week to have meals like thai, chinese, cajun, indian food (but authentic)
 (3%) 
 
 Healthy breakfast with coffee, they can have combos, the food is not tasty at all from breakfast to lunch. healthy shake would do.
 (3%) 
 
 Also have 100% juices please have bigger cups.
 (3%) 
 
 It would be nice to have chicken grilled more often. Please bring back the oxtail as well.
 (3%) 
 
 Milk Shakes
 (3%) 
 
 Pleasant atmosphere, work on the pause/sitting area.
 (3%) 
 
 I need recofy please
 (3%) 
 
 Good brand of coffee, beautiful layout and seating. happy and chilled atmosphere.
 (3%) 
 

Total: 34

9. Additional comments

 One can live from the meals but it can certainly improve quite a lot.
 (3%) 
 
 More Speedy service
 (3%) 
 
 Satisfactionwise would say 70-80%... Missing things like Russians/Viennas frankfurters to have with your chips.
 (3%) 
 
 Staff acting professionally, greeting customers, taking pride in the appearance.
 (3%) 
 
 The problem is you get there and they have nothing and that is frustrating! Standing in the line for 10 minutes just to find out they have nothing i want on the menu had to have option 4! Everything else out of stock.
 (3%) 
 
 Veg a bit oily.
 (3%) 
 
 The snack shop is the worse they are always out of stock and has limited items to choose from. Your staff is not helpful at all. Better service open on time, when you want to buy breakfast they bring the food bid and pieces you never open on time and only serve what is deliver to the breakfast bar.. The only response you get from the canteen staff is "the other food is still coming..." This is one of the reasons why we rather buy food from the airport.
 (3%) 
 
 Please note that the quality and taste have gone down. when Airchefs started the food had taste. not now.
 (3%) 
 
 I hope the chairs that are in the atrium (that i assume will be used for th ecoffe shop) can be cleaned. they are so dirty that i sometimes opt not to sit downstairs because of the condition they are in.
 (3%) 
 
 A better set up and longer operating hours
 (3%) 
 
 We would like to see a clean, canteen with competent staff, and lower food prices.
 (3%) 
 
 Friendly Staff Well Done!
 (3%) 
 
 Overall more variety, bring back omelettes, russians with chips, better looking canteen. Mondays are terrible they hardly have stock.
 (3%) 
 
 Fine
 (3%) 
 
 I am satisfied
 (3%) 
 
 Coffee is great
 (3%) 
 
 Please add mala & mogodo on maybe Thursday
 (3%) 
 
 lamb neck is out of this world!!! Pse serve with samp Thank you!!!
 (3%) 
 
 More staff to assist in peak times. Always have whats reflected on menu.
 (3%) 
 
 I think the above suggestions would be lovely. It would also be nice if we can have a weekly menu, would save us time of going down there, if we already knew what was on the menu.
 (3%) 
 
 Faster service when asking for toasted sandwiches. Having everything in stock - on many occasions there were no stock of anything even bread. Better customer movement at the sandwich counter side - fridges are an obstruction there. Become more environmentally aware eg. packaging for sandwiches.
 (3%) 
 
 Consistent pricing on coffee i.e. one day its R5.70 - the next day its R7.80 - and the difference between a medium and large cup is unacceptab;e from the previous to R15 a cup.
 (3%) 
 
 More Staff to assist in peak times. Always have whats reflected on menu.
 (3%) 
 
 I would like to see more vegetarian options in the canteen, items like mini pizzas would be a nice addition to the canteed. Please maintain cleanliness first. I never buy from the canteen as staff cook meat & veggies on the same surface. Cross contamination is evident. Not my standard. Disgusting!!!
 (3%) 
 
 There is no ambience, the wiping of knives with serviettes or bread boards with tissue is not acceptable, more hygienic methods to sanitise utensils. Please motivate your staff and they will better serve us. Go and check with other companies, their modern, updated facilities and you will increase patronage. Add freshly made mini pizzas at reasonable prices. Please try and be consistent in your offering in service and value for money, when you realise that an item is popular you increase the price. Hot chocolate was badly made with tons of powder in the bottom of the cup. Please make an effort and dont give us lip service like your ex-CEO!
 (3%) 
 
 Use different toasters and knives for sandwiches. Some people do not eat pork and beef. Ensure that there is sufficient stock. most of the time no bread is available. Ensure that customers are given receipts and the correct change. Ensure that more/different types of fruit e.g. pineapple, strawberries, oranges, melon, bananas, grandillas etc, etc are used in the fruit salads
 (3%) 
 
 Muffins & bar Chairs
 (3%) 
 
 Current serving is fine but it is only meant for certain people, expand it to cater for everyone i.e. menu for R20, menu for R100 especially for external visitors. Sandwich area needs to be cleaner especially since it is in full view of the "public". Dish up area, staff very talkative & food is exposed not hygienic. Food is extremly oily.
 (3%) 
 
 More friendly and willing to work staff
 (3%) 
 
 I dont drink coffee maybe get a bar for Fridays.
 (3%) 
 
 More staff members must assist when buying from the sandwich area, you wait for long to be served.
 (3%) 
 
 SAA needs to invest in new and trendy tables and chairs. Those red chairs are soiled and disgusting.
 (3%) 
 

Total: 32