Skip Ribbon Commands
Skip to main content
Site ActionsUse SHIFT+ENTER to open the menu (new window).Open Menu Navigate Up
Sign In

Quick Launch

    
View: 

1. Your preferences for choosing to fly with SAA

  
Less important
somewhat imrportnat
Very important
(%)1019320
Competitve pricing
 
 
  
 
  
 
  
 
 123N/A
(%)716410
Extensive flight schedule
 
 
  
 
  
 
   
 123N/A
(%)812420
Good connections
 
 
  
 
  
 
  
 
 123N/A
(%)419420
Good service & product offering
 
 
  
 
  
 
   
 123N/A
(%)169400
Voyager programme
 
 
  
 
  
 
   
 123N/A
(%)0140
Other
   
 
  
 
   
123N/A
Total: 222

2. Flight no

 sa67
 7 (3%) 
 
 sa57
 1 (0%) 
 
 sa51
 2 (1%) 
 
 sa50
 8 (3%) 
 
 sa050
 1 (0%) 
 
 sa222
 1 (0%) 
 
 sa170
 3 (1%) 
 
 sa171
 5 (2%) 
 
 sa186
 9 (4%) 
 
 sa187
 4 (2%) 
 
 sa54
 15 (6%) 
 
 sa203
 22 (9%) 
 
 sa316
 9 (4%) 
 
 sa74
 5 (2%) 
 
 sa075
 1 (0%) 
 
 sa235
 1 (0%) 
 
 sa66
 8 (3%) 
 
 sa49
 9 (4%) 
 
 sa47
 1 (0%) 
 
 sa204
 6 (2%) 
 
 sa286
 11 (4%) 
 
 sa237
 6 (2%) 
 
 sa55
 5 (2%) 
 
 sa184
 6 (2%) 
 
 sa542
 10 (4%) 
 
 sa236
 15 (6%) 
 
 sa372
 5 (2%) 
 
 sa234
 8 (3%) 
 
 sa25
 4 (2%) 
 
 sa563
 2 (1%) 
 
 sa24
 1 (0%) 
 
 535
 1 (0%) 
 
 sa535
 4 (2%) 
 
 sa335
 1 (0%) 
 
 sa353
 1 (0%) 
 
 SA542
 3 (1%) 
 
 sa225
 8 (3%) 
 
 sa462
 1 (0%) 
 
 sa525
 1 (0%) 
 
 sa472
 1 (0%) 
 
 sa475
 1 (0%) 
 
 sa63
 3 (1%) 
 
 sa62
 3 (1%) 
 
 sa326
 1 (0%) 
 
 sa246
 1 (0%) 
 
 sa48
 3 (1%) 
 
 SA49
 2 (1%) 
 
 LIV
 1 (0%) 
 
 SA410
 2 (1%) 
 
 SA405
 3 (1%) 
 
 sa289
 3 (1%) 
 
 SA289
 6 (2%) 
 
 sa405
 2 (1%) 
 
 sa61
 1 (0%) 
 
 SA48
 1 (0%) 
 
 sa323
 5 (2%) 
 
 sa 323
 1 (0%) 
 
 sa403
 3 (1%) 
 
Total: 254

3. From city

 lusaka
 12 (5%) 
 
 kinshasa
 4 (2%) 
 
 fih
 1 (0%) 
 
 jnb
 127 (51%) 
 
 brazil
 1 (0%) 
 
 lilongwe
 3 (1%) 
 
 sar es salaam
 1 (0%) 
 
 dar es salaam
 2 (1%) 
 
 dar as salaam
 1 (0%) 
 
 sa
 1 (0%) 
 
 cpt
 15 (6%) 
 
 wdh
 1 (0%) 
 
 london
 1 (0%) 
 
 jjnb
 1 (0%) 
 
 livingstone
 7 (3%) 
 
 livinstone
 1 (0%) 
 
 jfk
 2 (1%) 
 
 NY
 1 (0%) 
 
 ny
 2 (1%) 
 
 jn b
 1 (0%) 
 
 ortia
 2 (1%) 
 
 lhr
 6 (2%) 
 
 lad
 2 (1%) 
 
 luanda
 3 (1%) 
 
 sa124
 1 (0%) 
 
 dbn
 9 (4%) 
 
 hre
 4 (2%) 
 
 DBN
 1 (0%) 
 
 JNB
 8 (3%) 
 
 gru
 8 (3%) 
 
 hkg
 1 (0%) 
 
 els
 1 (0%) 
 
 lusAKA
 1 (0%) 
 
 LIV
 3 (1%) 
 
 PE
 1 (0%) 
 
 PLZ
 1 (0%) 
 
 BEIJING
 7 (3%) 
 
 beijing
 1 (0%) 
 
 Beijing
 1 (0%) 
 
 Lagos
 1 (0%) 
 
 lagos
 1 (0%) 
 
Total: 248

4. To city

 jnb
 83 (34%) 
 
 cpt
 5 (2%) 
 
 drc
 4 (2%) 
 
 kinshasa
 2 (1%) 
 
 luanda
 14 (6%) 
 
 kinshas
 1 (0%) 
 
 lingongwe
 1 (0%) 
 
 lilongwe
 2 (1%) 
 
 dar es salaam
 6 (2%) 
 
 ortia
 1 (0%) 
 
 luands
 1 (0%) 
 
 ny
 21 (9%) 
 
 wdh
 6 (2%) 
 
 lad
 1 (0%) 
 
 lusaka
 8 (3%) 
 
 JNB
 15 (6%) 
 
 jfk
 2 (1%) 
 
 hkg
 8 (3%) 
 
 uk
 1 (0%) 
 
 nbo
 4 (2%) 
 
 nairobi
 1 (0%) 
 
 lhr
 21 (9%) 
 
 dbn
 10 (4%) 
 
 hre
 1 (0%) 
 
 DBN
 2 (1%) 
 
 njnb
 1 (0%) 
 
 els
 3 (1%) 
 
 angola
 1 (0%) 
 
 dar
 3 (1%) 
 
 lh
 2 (1%) 
 
 vic falla
 1 (0%) 
 
 livingstonr
 1 (0%) 
 
 livingstone
 3 (1%) 
 
 PE
 3 (1%) 
 
 PLZ
 1 (0%) 
 
 Livingstone
 1 (0%) 
 
 pls
 2 (1%) 
 
 plz
 1 (0%) 
 
Total: 244

5. Voyager number

 8117941
 1 (2%) 
 
 90171660
 1 (2%) 
 
 4169867
 1 (2%) 
 
 8024043
 1 (2%) 
 
 475103
 1 (2%) 
 
 6269847
 1 (2%) 
 
 113980
 1 (2%) 
 
 32792866
 1 (2%) 
 
 2568157
 1 (2%) 
 
 766848
 1 (2%) 
 
 27845394
 1 (2%) 
 
 776667
 1 (2%) 
 
 30129186
 1 (2%) 
 
 5252385
 1 (2%) 
 
 27001007
 1 (2%) 
 
 90034377
 1 (2%) 
 
 388371
 1 (2%) 
 
 ec195582
 1 (2%) 
 
 2425686
 1 (2%) 
 
 2734693
 1 (2%) 
 
 27235489
 1 (2%) 
 
 121849
 1 (2%) 
 
 32901212
 1 (2%) 
 
 60011394
 1 (2%) 
 
 2567473
 1 (2%) 
 
 32777978296
 1 (2%) 
 
 5330723
 1 (2%) 
 
 2650188
 1 (2%) 
 
 150996
 1 (2%) 
 
 510004459
 1 (2%) 
 
 32939277
 1 (2%) 
 
 2683530
 1 (2%) 
 
 29373263
 1 (2%) 
 
 32966833
 1 (2%) 
 
 26684053
 1 (2%) 
 
 4370905
 1 (2%) 
 
 6175659
 1 (2%) 
 
 677076
 1 (2%) 
 
 6294332
 1 (2%) 
 
 120147
 1 (2%) 
 
 90169580
 1 (2%) 
 
 32919133
 1 (2%) 
 
 31971227
 1 (2%) 
 
 79465944
 1 (2%) 
 
 29410159
 1 (2%) 
 
 2581841
 1 (2%) 
 
 2690591
 1 (2%) 
 
 90492620
 1 (2%) 
 
 78054213
 1 (2%) 
 
 476481
 1 (2%) 
 
 4169478
 1 (2%) 
 
 2511128
 1 (2%) 
 
 7550352
 1 (2%) 
 
 61080411
 1 (2%) 
 
 1230146
 1 (2%) 
 
 169867
 1 (2%) 
 
 4192356
 1 (2%) 
 
 117983
 1 (2%) 
 
 4399921
 1 (2%) 
 
Total: 59

6. Aircraft type

 A319-
 34 (23%) 
 
 A340-200
 2 (1%) 
 
 A340-300
 16 (11%) 
 
 A340-600
 35 (23%) 
 
 A330-200
 27 (18%) 
 
 B737-800
 35 (23%) 
 
Total: 149

7. Purpose for the trip

 Business
 141 (58%) 
 
 Personal
 84 (35%) 
 
 Both
 17 (7%) 
 
Total: 242

8. Class of travel

 Business
 95 (40%) 
 
 Economy
 142 (60%) 
 
Total: 237

9. Number of flights domestic

 1
 12 (10%) 
 
 10
 13 (11%) 
 
 6
 8 (7%) 
 
 4
 15 (13%) 
 
 3
 12 (10%) 
 
 14
 2 (2%) 
 
 12
 3 (3%) 
 
 50
 3 (3%) 
 
 25
 1 (1%) 
 
 20
 6 (5%) 
 
 15
 5 (4%) 
 
 24
 3 (3%) 
 
 18
 2 (2%) 
 
 2
 11 (10%) 
 
 30
 3 (3%) 
 
 5
 7 (6%) 
 
 7
 3 (3%) 
 
 45
 1 (1%) 
 
 26
 1 (1%) 
 
 13
 1 (1%) 
 
 8
 3 (3%) 
 
Total: 115

10. Number of flights - regional

 2
 23 (25%) 
 
 1
 19 (21%) 
 
 16
 2 (2%) 
 
 12
 2 (2%) 
 
 7
 3 (3%) 
 
 4
 10 (11%) 
 
 3
 8 (9%) 
 
 40
 2 (2%) 
 
 8
 2 (2%) 
 
 10
 5 (5%) 
 
 5
 7 (8%) 
 
 6
 5 (5%) 
 
 30
 1 (1%) 
 
 20
 2 (2%) 
 
Total: 91

11. Number of flights  - international

 1
 26 (16%) 
 
 2
 46 (28%) 
 
 6
 15 (9%) 
 
 5
 13 (8%) 
 
 10
 9 (5%) 
 
 15
 2 (1%) 
 
 8
 8 (5%) 
 
 3
 17 (10%) 
 
 4
 13 (8%) 
 
 20
 3 (2%) 
 
 7
 4 (2%) 
 
 12
 2 (1%) 
 
 50
 1 (1%) 
 
 40
 1 (1%) 
 
 30
 1 (1%) 
 
 14
 1 (1%) 
 
 25
 1 (1%) 
 
 13
 1 (1%) 
 
 18
 1 (1%) 
 
Total: 165

12. Which type of ticket are you travelling on

 SAA (e-ticket)
 208 (95%) 
 
 Voyager redemptiun
 9 (4%) 
 
 Other
 3 (1%) 
 
Total: 220

13. How did you book your ticket?

 On-line (flysaa.com)
 47 (20%) 
 
 SAA Call Centre
 8 (3%) 
 
 Airport Ticket Office
 2 (1%) 
 
 City Ticket Office
 5 (2%) 
 
 Travel Agent
 157 (68%) 
 
 Other (specify)
 13 (6%) 
 
Total: 232

14. Satisfaction with the booking process

  
Very Poor
Average
Excellent
(%)01420211
Online (flysaa.com)
 
 
  
 
  
 
  
 
  
 
  
 
 12345N/A
(%)2141051
SAA Call Centre
 
 
  
 
  
 
  
 
  
 
  
 
 12345N/A
(%)015961
Airport Ticket Office
 
 
  
 
  
 
  
 
  
 
  
 
 12345N/A
(%)012431
City Ticket Office
   
 
  
 
  
 
  
 
  
 
 12345N/A
(%)10323381
Travel Agent
 
 
    
 
  
 
  
 
  
 
12345N/A
Total: 229

15. Satisfaction with check-in services

  
Very poor
Average
Excellent
(%)021338450
Waiting time at check-in
 
 
  
 
  
 
  
 
  
 
   
 12345N/A
(%)00844440
Appearance of staff
   
 
  
 
  
 
  
 
   
 12345N/A
(%)021331510
Friendliness of staff
 
 
  
 
  
 
  
 
  
 
   
 12345N/A
(%)111037460
Efficiency/competence
 
 
  
 
  
 
  
 
  
 
   
 12345N/A
(%)111133480
Professionalism
 
 
  
 
  
 
  
 
  
 
   
 12345N/A
(%)02839440
Overall check-in experience
 
 
  
 
  
 
  
 
  
 
   
12345N/A
Total: 239

16. SAA lounges - did you make use of our airport lounges

 Yes
 114 (50%) 
 
 No
 112 (49%) 
 
 N/A
 1 (0%) 
 
Total: 227

17. If yes, at which airport

 kennet kaunda
 1 (1%) 
 
 ortia
 13 (19%) 
 
 jnb
 28 (41%) 
 
 dar
 1 (1%) 
 
 lilongwe
 1 (1%) 
 
 ny
 1 (1%) 
 
 jfk
 1 (1%) 
 
 lhr
 2 (3%) 
 
 dbn
 2 (3%) 
 
 cpt
 5 (7%) 
 
 ort
 1 (1%) 
 
 DBN
 1 (1%) 
 
 gru
 3 (4%) 
 
 lusaka
 2 (3%) 
 
 PLZ
 1 (1%) 
 
 JNB
 3 (4%) 
 
 BEIJING
 1 (1%) 
 
 OR TAMBO
 1 (1%) 
 
Total: 68

18. Which lounge

 SAA Cycad
 15 (18%) 
 
 SAA Baobab
 66 (78%) 
 
 Other (specify)
 4 (5%) 
 
Total: 85

19. Satisfaction with the lounges

  
Very poor
Average
Excellent
(%)12955283
The location of the lounge
 
 
  
 
  
 
  
 
  
 
  
 
 12345N/A
(%)232244233
The ambience of the lounge
 
 
  
 
  
 
  
 
  
 
  
 
 12345N/A
(%)252440243
The space and comfort of the lounge
 
 
  
 
  
 
  
 
  
 
  
 
 12345N/A
(%)122633255
The business facilities
 
 
  
 
  
 
  
 
  
 
  
 
 12345N/A
(%)5153027152
The choice of food and beverages
 
 
  
 
  
 
  
 
  
 
  
 
 12345N/A
(%)562234202
The ablution facillities
 
 
  
 
  
 
  
 
  
 
  
 
 12345N/A
(%)112146242
The appearance of our staff
 
 
  
 
  
 
  
 
  
 
  
 
 12345N/A
(%)311834312
The efficiency and helpfulness of the staff
 
 
  
 
  
 
  
 
  
 
  
 
 12345N/A
(%)213038182
Your overall lounge experience
 
 
  
 
  
 
  
 
  
 
  
 
12345N/A
Total: 126

20. Satisfaction with departures

  
Very poor
Average
Excellent
(%)121452300
Boarding information
 
 
  
 
  
 
  
 
  
 
   
 12345N/A
(%)01554380
Appearance of our staff
 
 
  
 
  
 
  
 
  
 
   
 12345N/A
(%)12748390
The frienliness and efficiency of our staff
 
 
  
 
  
 
  
 
  
 
   
 12345N/A
(%)321348320
Boarding system/procedure
 
 
  
 
  
 
  
 
  
 
   
 12345N/A
(%)341531261
Priority boarding procedures
 
 
  
 
  
 
  
 
  
 
  
 
 12345N/A
(%)011427120
The condition of the buss
 
 
  
 
  
 
  
 
  
 
   
 12345N/A
(%)121350260
Your overall boarding experience
 
 
  
 
  
 
  
 
  
 
   
12345N/A
Total: 244

21. Transfer service

  
Very poor
Average
Excellent
(%)111255261
Convenience of connecting to your flight
 
 
  
 
  
 
  
 
  
 
  
 
 12345N/A
(%)211550221
Support and assistance of staff during transfer
 
 
  
 
  
 
  
 
  
 
  
 
 12345N/A
(%)482139131
Transfer information onboard fron the previous flight
 
 
  
 
  
 
  
 
  
 
  
 
 12345N/A
(%)352042190
Transfer information at the airpor
 
 
  
 
  
 
  
 
  
 
   
 12345N/A
(%)221446150
Overall transfer service
 
 
  
 
  
 
  
 
  
 
   
12345N/A
Total: 107

22. Indicate your on-time departure for this flight

 On time
 157 (72%) 
 
 Delayed less than 20 minutes
 39 (18%) 
 
 Delayed 25-40 minutes
 15 (7%) 
 
 Delayed 45-60 minutes
 1 (0%) 
 
 Delayed more that 1 hour
 7 (3%) 
 
 Other (specify)
 0 (0%)  
Total: 219

23. if your flight was delayed were you informed

 Yes
 29 (67%) 
 
 No
 14 (33%) 
 
Total: 43

24. Satisfaction with cabn crew

  
Very poor
Average
Excellent
(%)01230670
The friendliness of the crew
   
 
  
 
  
 
  
 
   
 12345N/A
(%)00231650
The appearance of the crew
 
 
    
 
  
 
  
 
   
 12345N/A
(%)00529640
The profressionalism of the crew
   
 
  
 
  
 
  
 
   
 12345N/A
(%)11432610
The communication skills of the crew
 
 
  
 
  
 
  
 
  
 
   
 12345N/A
(%)00528630
The helpfulness of the crew
 
 
  
 
  
 
  
 
  
 
   
 12345N/A
(%)10316291
The night service of our crew
 
 
  
 
  
 
  
 
  
 
  
 
 12345N/A
(%)01331570
The overall service standards of the crew
 
 
  
 
  
 
  
 
  
 
   
12345N/A
Total: 249

25. Satisfaction with Food & Beverages

  
Very poor
Average
Excellent
(%)141049340
The beverage Selection
 
 
  
 
  
 
  
 
  
 
   
 12345N/A
(%)252346220
The menu options
 
 
  
 
  
 
  
 
  
 
  
 
 12345N/A
(%)142146270
The presentationb of the meals
 
 
  
 
  
 
  
 
  
 
   
 12345N/A
(%)242443240
The quality of the meals
 
 
  
 
  
 
  
 
  
 
   
 12345N/A
(%)221751230
The quantity of the meals
 
 
  
 
  
 
  
 
  
 
   
 12345N/A
(%)131650250
The overall food & beverage service
 
 
  
 
  
 
  
 
  
 
   
12345N/A
Total: 243

26. Satisfaction with IFE

  
Very poor
Average
Excellent
(%)111328202
the movie selection
 
 
  
 
  
 
  
 
  
 
  
 
 12345N/A
(%)121028121
The music selection
 
 
  
 
  
 
  
 
  
 
  
 
 12345N/A
(%)11112171
The games selection
 
 
  
 
  
 
  
 
  
 
  
 
 12345N/A
(%)161332171
The headsets (quality & comfort)
 
 
  
 
  
 
  
 
  
 
  
 
 12345N/A
(%)111339211
The Sawubona
 
 
  
 
  
 
  
 
  
 
  
 
 12345N/A
(%)55112790
The newspaper selection
 
 
  
 
  
 
  
 
  
 
   
 12345N/A
(%)57132070
The choice of magazines
 
 
  
 
  
 
  
 
  
 
   
 12345N/A
(%)331327100
the IFE system
 
 
  
 
  
 
  
 
  
 
   
 12345N/A
(%)121929111
The overall IFE offering
 
 
  
 
  
 
  
 
  
 
  
 
12345N/A
Total: 150

27. Satisfaction with cabin comfort

  
Very poor
Average
Excellent
(%)132245280
The seat comfort
 
 
  
 
  
 
  
 
  
 
   
 12345N/A
(%)031446350
The leg space
 
 
  
 
  
 
  
 
  
 
   
 12345N/A
(%)01852380
Cabin cleanliness in genera;
 
 
  
 
  
 
  
 
  
 
   
 12345N/A
(%)141144280
The cleanliness of the toilets
 
 
  
 
  
 
  
 
  
 
   
 12345N/A
(%)121048220
The quality of the toilet amenities
 
 
  
 
  
 
  
 
  
 
   
 12345N/A
(%)111025152
The quality of the contents of the amenity bag
 
 
  
 
  
 
  
 
  
 
  
 
 12345N/A
(%)001026131
The look and feel of the amenity bag
 
 
  
 
  
 
  
 
  
 
  
 
 12345N/A
(%)00928171
The quality and comfort of the blankets/duvets
 
 
    
 
  
 
  
 
  
 
 12345N/A
(%)121230121
The quality of the cushions
 
 
  
 
  
 
  
 
  
 
  
 
 12345N/A
(%)011154230
THe overall cabin comfort experience
   
 
  
 
  
 
  
 
   
12345N/A
Total: 240

28. Voyager - are you a member of the SAA FFP

 Yes
 114 (60%) 
 
 No
 75 (40%) 
 
Total: 189

29. What is your status

 Platinume Elext
 7 (7%) 
 
 Gold Elect
 3 (3%) 
 
 LT Platinum
 4 (4%) 
 
 Platinum
 4 (4%) 
 
 Gold
 26 (25%) 
 
 Silver
 28 (26%) 
 
 Blue
 34 (32%) 
 
Total: 106

30. Are you satisfied with Voyager Services

 Yes
 81 (68%) 
 
 No
 35 (29%) 
 
 N/A
 3 (3%) 
 
Total: 119

31. SAA Customer Service Dept; are you aware of the department

 Ys
 82 (42%) 
 
 No
 111 (58%) 
 
Total: 193

32. If yes, how did you get to know about the CS Department

Total: 0

33. Which channel wsa used to contact the CS Department

 Telephone
 34 (51%) 
 
 Email
 33 (49%) 
 
 Fax
 0 (0%)  
 Letter
 0 (0%)  
Total: 67

34. In what timeframe did you receive acknowledgement

 Same day
 36 (56%) 
 
 Within is 24-48 hours
 19 (30%) 
 
 Within 72 Hours
 2 (3%) 
 
 Greater than 72 hours
 7 (11%) 
 
Total: 64

35. In what timeframe was your purpose of interaction resolved

 Same day
 24 (43%) 
 
 Within 24 hours-48 hours
 23 (41%) 
 
 Within 72 hours
 3 (5%) 
 
 Greater than 72 hours
 6 (11%) 
 
Total: 56

36. The customer service consultants

  
Very poor
Average
Execellent
(%)561148310
Response
 
 
  
 
  
 
  
 
  
 
   
 12345N/A
(%)63943260
The resolved of the purpose of contact
 
 
  
 
  
 
  
 
  
 
   
12345N/A
Total: 65

37. Your perception of our airlines

  
not at all
Average
Completely
(%)026720
Punctual
   
 
  
 
   
 123N/A
(%)117800
Reliable
 
 
  
 
  
 
   
 123N/A
(%)06910
Safe
 
 
  
 
  
 
   
 123N/A
(%)227670
Modern fleet
 
 
  
 
  
 
   
 123N/A
(%)237570
Customer oriented
 
 
  
 
  
 
   
 123N/A
(%)437510
Good external communications
 
 
  
 
  
 
  
 
 123N/A
(%)330640
Good service at the airport
 
 
  
 
  
 
   
 123N/A
(%)119770
Good service onboard
 
 
  
 
  
 
   
 123N/A
(%)330580
Keeps it promises
 
 
  
 
  
 
   
 123N/A
(%)224680
Good attitude
 
 
  
 
  
 
   
123N/A
Total: 235

38. Satisfaction with

  
Very dissatisfied
Average
Very satisfied
(%)0141570
Altogether with flight today
 
 
  
 
  
 
  
 
   
 1234N/A
(%)1559300
Value for money
 
 
  
 
  
 
  
 
   
1234N/A
Total: 240

39. Likely to.

  
Not likely
Average
Very likely
(%)0135620
Will you fly with us again
 
 
  
 
  
 
  
 
   
 1234N/A
(%)1333560
Recommend to your family and friends
 
 
  
 
  
 
  
 
   
1234N/A
Total: 240

40. Are you aware of our website flysaa.com

 Yes
 172 (83%) 
 
 No
 36 (17%) 
 
Total: 208

41. Your age

 Under 21 years
 1 (0%) 
 
 22-30 years
 21 (9%) 
 
 31-40 years
 47 (19%) 
 
 41-50 years
 63 (26%) 
 
 50+ years
 113 (46%) 
 
Total: 245

42. You gender

 Male
 157 (65%) 
 
 Female
 84 (35%) 
 
Total: 241

43. Your occupation

 CEO/MD
 54 (22%) 
 
 Professional
 84 (35%) 
 
 Senior State Officer
 10 (4%) 
 
 Executive
 20 (8%) 
 
 S Manager
 26 (11%) 
 
 Manager
 22 (9%) 
 
 Administrative
 7 (3%) 
 
 Student
 6 (3%) 
 
 Other
 11 (5%) 
 
Total: 240

44. Home language

 eng
 129 (54%) 
 
 tigriia
 1 (0%) 
 
 songa
 1 (0%) 
 
 jeruaua
 1 (0%) 
 
 french
 7 (3%) 
 
 afr
 24 (10%) 
 
 portugese
 14 (6%) 
 
 chichewa
 1 (0%) 
 
 kiswahili
 1 (0%) 
 
 zulu
 8 (3%) 
 
 frebch
 1 (0%) 
 
 setswana
 4 (2%) 
 
 german
 5 (2%) 
 
 enf
 1 (0%) 
 
 bembai
 1 (0%) 
 
 spanish
 1 (0%) 
 
 danish
 1 (0%) 
 
 siswati
 1 (0%) 
 
 norwegian
 1 (0%) 
 
 shona
 2 (1%) 
 
 sotho
 1 (0%) 
 
 sa
 1 (0%) 
 
 sesotho
 1 (0%) 
 
 tswana
 1 (0%) 
 
 ENG
 3 (1%) 
 
 MPONDO
 1 (0%) 
 
 sepedi
 1 (0%) 
 
 xhosa
 1 (0%) 
 
 bemba
 1 (0%) 
 
 yoruba
 1 (0%) 
 
 turkisk
 1 (0%) 
 
 English
 5 (2%) 
 
 ENGLISH
 5 (2%) 
 
 FINNISH
 2 (1%) 
 
 afrikaans & english
 1 (0%) 
 
 AFRIKAANS
 1 (0%) 
 
 GERMAN
 1 (0%) 
 
 ZULU
 3 (1%) 
 
 UGOSLAVIAN / ENGLISH
 1 (0%) 
 
 CHINESE
 1 (0%) 
 
 ishikwanyama
 1 (0%) 
 
 portugues
 1 (0%) 
 
 shangaan
 1 (0%) 
 
Total: 241

45. Country of residence

 zambia
 15 (6%) 
 
 lusaka
 1 (0%) 
 
 drc
 3 (1%) 
 
 sa
 111 (46%) 
 
 angola
 8 (3%) 
 
 kinshasa
 1 (0%) 
 
 xz
 1 (0%) 
 
 uk
 15 (6%) 
 
 malawi
 3 (1%) 
 
 tanzania
 1 (0%) 
 
 usa
 17 (7%) 
 
 nigeria
 2 (1%) 
 
 sa
 1 (0%) 
 
 botswana
 2 (1%) 
 
 germany
 3 (1%) 
 
 france
 2 (1%) 
 
 canada
 3 (1%) 
 
 australia
 4 (2%) 
 
 rsa
 1 (0%) 
 
 namibia
 1 (0%) 
 
 zimbabwe
 2 (1%) 
 
 china
 2 (1%) 
 
 brazil
 3 (1%) 
 
 other
 1 (0%) 
 
 dbn
 1 (0%) 
 
 denmark
 1 (0%) 
 
 Norway
 1 (0%) 
 
 moazambique
 1 (0%) 
 
 zimbawe
 1 (0%) 
 
 hre
 3 (1%) 
 
 SA
 5 (2%) 
 
 swizerland
 1 (0%) 
 
 potugal
 1 (0%) 
 
 switzwerland
 1 (0%) 
 
 turkey
 1 (0%) 
 
 USA
 3 (1%) 
 
 FINLAND
 2 (1%) 
 
 RSA
 9 (4%) 
 
 MUNICH
 1 (0%) 
 
 SOUTH AFRICA
 2 (1%) 
 
 CHINA
 1 (0%) 
 
 Namibia
 1 (0%) 
 
 Nigeria
 1 (0%) 
 
 Brazil
 1 (0%) 
 
 US
 1 (0%) 
 
Total: 242

46. comments

 In some flights crew doesnt speak french and plance are not comfortbale on Kinshasa flights
 1 (1%) 
 
 Best Airline in Africa
 1 (1%) 
 
 Flight to malawi must be the most expensive in the world per km flownn A total exploitation of mononopolistic situation. Can travel to any European & Asian destination cheaper than Malawi. Makes you thinnk / Staff no clear on
 1 (1%) 
 
 Our cabin hostess was very friendly with always a smiling service
 1 (1%) 
 
 Just a big thanks topped with blessings
 1 (1%) 
 
 Would like saa to be more competitive with airlines like emirates. can fly to london with wife for half of the SAA price withe one disadvantage - the stop in dubai. Would rather support SAA. but ...
 1 (1%) 
 
 Impressed how one of the steward handled a complaint over meny explained well and very patient
 1 (1%) 
 
 Every contact I had with all the staff i felt them to be discourteous, disrespoectful & overall unfriendly. All the staff acted as they did no wanted to be there (Lounge). The worse lounge I have ever been to.I had a chance to fly in Federal Iar while in Africa your airline need to take some lessons on running your operaion & customer service from thi airline. Your lounge should ve shut down & reopenced with empoyees who care about custoer service from you check-in staff to the people behind the bar and the clean-up people. The crew were the only friendly employees I encourcontered
 1 (1%) 
 
 Boardinf priority for BC customers could be better organised with clear directions and signs. Excellent flight!
 1 (1%) 
 
 Did not appreciate getting blatantly lied to at check-in Booked on mileage for bc understood at the time booking we would be upgraded if availability. At check in was told there were 2 seats we would be upgraded to with a possible 3rd but this oulw all take place at the gate which turned out to be a clear lie
 1 (1%) 
 
 Great airline b
 1 (1%) 
 
 Consistent failure to provide vegan meal as booked is dissapointing
 1 (1%) 
 
 Some of the cabin toilets have their cabinets doors very loosed making it very uncofortbale. No socks personal cleaning items were made available during the overnight travel from lagos to jnb
 1 (1%) 
 
 excellent service
 1 (1%) 
 
 SAA should consider priority boarding for silver status online seat rservation priority for soilver status Voyager is main reason for using SAA
 1 (1%) 
 
 SAA very expensive and did not like your negatoive press when you did not allow white cadettes
 1 (1%) 
 
 Please offer a breakfast meal option on sa74 s pax need to be at airport by 7am much at 10h00 makes no sense
 1 (1%) 
 
 brand new aircraft Nice leather finifh to the seats Cheers
 1 (1%) 
 
 JNB well done will fly SAA on next usa trip. Non stop NY to jnb was a great experience
 1 (1%) 
 
 Cabin crew onboard were exceptoinal., friendly polite and efficient service excellence!! look froward to flying SAa gain outstanding crew in particular Stanley and Tobhile foe their efficiency and service excellence SAA should be proud to them as employees
 1 (1%) 
 
 the crew is excellent
 1 (1%) 
 
 Good experience overall
 1 (1%) 
 
 En enjoyable flight. Good Voyager helpdesk service in london but my new voyager card hasnt arrived from da
 1 (1%) 
 
 SAA needs to work closely with the staff at ORTIA they rip open check-in baggage and steal. Many workers at the airport are professional beggears. they inconvenience guests in toilets asking for money. This is embarrassing.
 1 (1%) 
 
 More attentin to your gold platinum embers is needed in particular preference seating.,
 1 (1%) 
 
 Some of the saff are very good and
 1 (1%) 
 
 Very regular flyer. Pilots and cabin crew try hard to please I have always had a good experience at SAA Satisfied customer
 1 (1%) 
 
 Cabin staff wonderful onground airport facilities are very poor. No comunication ho help very frustrating
 1 (1%) 
 
 Great inflight staff
 1 (1%) 
 
 The flight attendants were the best I have ever had on any flight Nozzibele Masela
 1 (1%) 
 
 Keep up SAA is the pride of SADC and Africa, Keep the fire burning
 1 (1%) 
 
 I had a good experience thanks for the friendly and profressionl service
 1 (1%) 
 
 My IFE was not working but i was promptly moved to another seat wher I could enjoy the services offered. Thn to a great brew onboard, You guys and girl make us proud of SA
 1 (1%) 
 
 thank you
 1 (1%) 
 
 Thanks for the exeptional service wish you could review your ticket prices to and from the USA, way too expensive compared to other airlines. Therefore always opt for other airlines
 1 (1%) 
 
 Hot chocolate please
 1 (1%) 
 
 I travel and at least 2 times a month or more & enjoy your flights. Short of 20000 mils to platinum and confident to achieve before Dec.
 1 (1%) 
 
 Just improveon the few issues raised otherwise you are on the right track
 1 (1%) 
 
 loverly service today
 1 (1%) 
 
 SAA Voyager service sux. Contact me for more details
 1 (1%) 
 
 Keep up the good work
 1 (1%) 
 
 Improve pricing competitiveness - value for money
 1 (1%) 
 
 great airline
 1 (1%) 
 
 Shorten the lay over between perth/jnb and jnb/gru. There is a niche market for SAA JNb hub for australian traveelers and South America
 1 (1%) 
 
 How do I obtain my gold card. Have had gold stattus for +-3 years but never received a card Voyager number 6294332 Contact 083 272 4392 or rob davies@debeersgroup.com
 1 (1%) 
 
 Great cabin service
 1 (1%) 
 
 Nil special
 1 (1%) 
 
 Voyager must improve their communications
 1 (1%) 
 
 check in should be kept open longer to accommodate late arrivals
 1 (1%) 
 
 SAA;s level of service needd to tbe more consistent - some flights mainly local are
 1 (1%) 
 
 Hostess Michelle Fryis highly recommended for the excellent service provided. It was exceptionl and also commeded on by colleagues flying with mew. Very professional and helpdul
 1 (1%) 
 
 on this flight in YC the very tall guy abd the big ladey need customer service training they are lazy and not helpful.
 1 (1%) 
 
 seats are uncomfortalble. Jean is very pleasant at boarding nohting is too much trouble
 1 (1%) 
 
 Pulling out of LHRCPt direct flight was stupid short term decisions BA has your business
 1 (1%) 
 
 The voyager team is worse kind of customer interaction i have come across. They are rude, arrogant, lack initiative and etremely impersonal. They are an affront to the SAA brand, . They read from script and offe zero support, The process of customer affirmation needs to be reviwed.
 1 (1%) 
 
 Plse reinstate cpt/london idrect flight asap
 1 (1%) 
 
 staff were all very friendly and helpful
 1 (1%) 
 
 THANK YOU TO ROGER & SLODWAN FOR EXCELLENT SERVICE
 1 (1%) 
 
 GIVE ATTENTION TO THEFT OUT OF LUGGAGE
 1 (1%) 
 
 SAA DOES NOT NOT TRY TO UPGRADE TO BUSINESS CLASS WHEN THERE IS PLENTY PLACE. THIS WILL DO A LOT TO IMPROVE THE CUSTOMERS FEELINGS TO SAA. THEY SHOULD LOOK FOR OPEN DEATS AND SELECT VOYAGER MEMMBERS TO ENJOY THE EXPERIENCE.
 1 (1%) 
 
 the inflight entertainment is very poor on the out bound.I sat on row 45 A& B with my wife, neither system worked, in row 47E the sound does not work, 47 F the screen is poor.you need to attend to this as its occupied by your clients for the entire trip.
 1 (1%) 
 
 it would be good if you could add new movies from time to time, particularly for frequent flyers
 1 (1%) 
 
 checkin and crew from Nigeria were not great, actually they were quite rude, the rest of the of new crew from Jnb were very good, proffesional, plolite and official.
 1 (1%) 
 
 Shadrack Makhublea delivered excellent service
 1 (1%) 
 
 I enjoyed my flight
 1 (1%) 
 
 On sa204 I feel the cabin crew are thoe that worked my side of the cabin 6k seemed fairly disengaged although when asked for something they complied.
 1 (1%) 
 
 only frustration in the immediate past is that on the few occasions ive lodged a complaint in writing iver never once received an acknowledfment or response whatsoever
 1 (1%) 
 
Total: 67